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“TERRIBLE SERVICE!!!!! SOOOOO SLOW!!! 1 MEMBER OF OUR PARTY ENDED UP SICK!!!!”
Review of Blue Lobster

Blue Lobster
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Ranked #63 of 1,397 Restaurants in Playa del Carmen
Certificate of Excellence
Price range: $15 - $35
Cuisines: Mexican, Seafood, Steakhouse
More restaurant details
Restaurant details
Good for: Business meetings, Special occasions, Local cuisine, Romantic
Dining options: Dinner, Lunch, Breakfast, Late Night, Reservations
Dining style: Casual Dining
Cross street: 1a sur y 5ta
Description: In July 1996 Blue lobster opens in Playa del Carmen to become a favorite of locals and tourists to enjoy a delicious lobster, fish and seafood. Built with tropical wood, stone slab, thatched roofs and waterfalls that give an extra relaxation touch. We always try to satisfied and exceed our customers’ expectations. Excellent food, polite waiters and a fantastic view of the fifth Avenue will make you spend an unforgettable night.We have capacity for 130 persons on two levels and an air conditioning area to 22. Blue lobster makes a compromising bet on mexican wine and regional sea dishes that result in a perfect union. They have created perfect unions for their wines’ selection through a very special menu that proposes the perfect combination between their gastronomy and their wines. As three dishes’ menu with different wine suggestions in order to please every palate: reds, whites, roses and foamy wines.
Reviewed April 17, 2013 via mobile

Horrible, horrible, horrible service. We were seated upstairs (non smoking) in a very hot booth. Asked to move and we were moved to a cooler part of the restaurant immediately. It took forever for our waitress to come over and when she did she just stared at us expectantly, no introduction, explanation of the specials, or asking for our questions. We ordered and it took 25-30 minutes for our appetizers to arrive. Our entrees? A whole different story. 40 minutes for our food. 40!!! One member of my party got so tired of waiting she literally left the restaurant and went home. I had grilled shrimp. 210 pesos and I got a wimpy serving of mashed potatoes sliced veggies and 8 shrimp. Food was good - dont know what all the hype about this restaurant is about. Wish we had gone somewhere else. One member in our party got sick that night with explosive diarrhea and pooped 7 times from 11 pm-9 am. Not kidding. Thanks alot blue lobster. Won't be returning.

    • Value
    • Atmosphere
    • Service
    • Food
Thank foodie2208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this reviewResponded April 27, 2013

Dear costumer,

We are very sorry you didn´t like Blue Lobster. Yes, sometimes to serve our dishes take time because we cook the dishes at the moment, but anyway we appreciate your feedback to improve our service.

Thank you,

Blue Lobster team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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724 - 728 of 1,430 reviews

Reviewed April 17, 2013

Wish we had chosen the "other " place two doors down. Nice decor here didn't makeup for the rest of the meal. Started off with bread basket containing something like a dry biscuit and went downhill from there. Did not have same experience as other TripAdvisors and doubt we will return.

1  Thank CaliSally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this reviewResponded April 27, 2013

Dear CaliSally,

We are very sorry you didn´t like Blue Lobster, we appreciate your feedback to improve.

Best Regards,

Blue Lobster team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

We had a craving for good seafood and found this gem of a place. As soon as we arrived we were seated next to the indoor fountain that was very nice. We were given a big board menu at our table, which worked out perfect because hubby forgot his glasses. The seafood feast for 2 was excellent everything was cooked to perfection and the wine was excellent.

Thank Hartley67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this reviewResponded April 17, 2013

Dear costumer,

We are really happy you enjoyed your time with us! We hope to see you soon in Blue Lobster again!

Best Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2013

It was the second last day of our trip and we were having some serious seafood cravings, so we stopped in at Blue Lobster for lunch. Probably the best decision we made! The staff were all very nice, and although the view isn't of the ocean, the décor is really great. We ordered the grilled lobster tail with pasta and it was INCREDIBLE! I will dream about that lobster tail. It was very fresh and didn't have a fishy flavor at all. I ordered the smallest sized tail and it was very filling! The pasta is a linguine with white wine sauce and it is scrumptious. If you are looking for a great meal, check this place out! I will dream about that lobster tail...

    • Value
    • Atmosphere
    • Service
    • Food
Thank misslyns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this reviewResponded April 15, 2013

Dear Costumer,

We are really very glad you liked our lobster and that you are dreaming in it! We hope to see you soon in Blue Lobster again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

Wow what a great place to dine, the service was outstanding. Best Wine selection we found in Playa. The Steaks and Lobsters were amazing. Fantastic presentation

Thank rl5551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Relaciones Publ... B, Public Relations Manager at Blue Lobster, responded to this reviewResponded April 12, 2013

Dear costumer,

We are very happy you liked our dishes, presentation and wines! We hope to see you again in Blue Lobster soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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