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“Made sure our vacation was perfect!”
5 of 5 bubbles Review of Hotel Casa Ticul

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Hotel Casa Ticul
Ranked #61 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Made sure our vacation was perfect!”
Reviewed May 26, 2013 via mobile

This is an award-winning boutique hotel & I can see why. The hotel is adorable in many aspects - great location, beautiful decor, yummy breakfast & tie-ups with beach resorts. Barbara our hostess was very helpful.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Swaroop S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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828 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
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English first
Playa del Carmen, Mexico
Level Contributor
3 reviews
Reviewed May 25, 2013

Stayed in Casa Ticul this week in Playa del Carmen and discovered that great service and a comfortable clean hotel are alive and well in Playa del Carmen. From the moment you enter door right on 5th Avenue at 38Street, you feel a good vibe and then the service begins. Front office staff are pleasant, happy, welcoming and attentive! They make sure your check-in details are covered efficiently and politely, yet they never make you feel like you are suffering an ordeal as you do often in some hotels. After you are shown your room, and ample amenities, with comfortable and authentic decor, they leave you to get organized with an assurance of service whenever required. Breakfast is prepared and served on a roof top restaurant by friendly cooks and if you want something a little different than the daily special they offer which is always great, they are most accommodating, and always with a friendly smile! As you move around this sweet little property, everyone is smiling, welcoming and treating you as if they have known you for years! The owners are always somewhere on-site, and make it a point to ask you if everything is ok and if you are happy! Happy! Not just comfortable, but they go the extra distance and share their hotel as they truly would their Home! For me the two most important amenities are an extremely comfortable bed, and enough water pressure so that you actually feel like you had a real shower when you step out onto the clean floors and dry use fresh towels that someone is obviously paying attention to in the laundry. Breakfast is included, and the hours of service are able, even if you sleep a little late. Overall the experience is excellent and at check out there is no drama. The bill is presented clearly, no hidden charges. Great wifi, and a cool but subtle music selection is played all day. The pool is fresh and clean and doesn't wreak of chemicals, so you enjoy the dip without that annoying chlorine smell when finished! I like this property. The location is ion the heart of the new Playa del Carmen area, with plenty of cool restaurants and night life, without having to walk more than a few interesting blocks. Thank you Casa Ticul. From reservation, to check out, hospitality as it used to be! Thank you for a pleasant and enjoyable stay! Mike

Room Tip: If you like the ground floor as I do, room 7 was perfect! I am sure the rooms on the second or third...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soho P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 20, 2013 via mobile

We are currently staying in Casa Ticul, loving everything about it! Mostly staff are wonderful.. Could not do more for you.. Barbara needs to be mentioned as she arranged all our trips, car rental, taxis, and helped with any questions or even recommended good places to eat! The breakfast is 5 star and the girls who prepare it are too nice.. It's Mexican breakfast and u get specials every day beautifully served and prepared just as u wish.. There is roof terrace with sun loungers and great swimming pool. You also get beach club access to 3 different places and beach towels. The place is immaculate and maid works really hard every day adding extra touch by making towel designs. The bed is huge and comfortable.. U get flat screen tv, nice restaurants just outside, room service if u wish and laundry.. U won't get this with many other hotels on 5th avenue.. Stay here and you will love it!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank izzwizz79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
154 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed May 6, 2013

The good:
* This hotel is cheap. It is one of its strong points.
* The location is reasonable. It is not far to the beach or to the main strip. It's also far enough away that one can escape the crowds.
* Free good quality wifi.
* Helpful staff, though I did have my car loaded for towing after relying on bad advice from one of the staff about the time when my car had to be removed from the pedestrianised road.
* Access to some of the beach clubs. This is a nice touch and the staff will give you advice about the pros and cons of each of the different clubs.

The bad:
* Due to the nature of the structure noise tends to filter through to the rooms from the central area. Also if your room is near the stairs people can tend to talk and cause some disturbance. Better soundproofing in the rooms might solve this problem.
* Breakfast could be a bit more generous. Although it wasn't bad, the breakfast area only had minimal food placed out at any given time. It was sometimes necessary to ask for food or milk. Having said that, some of the cooked breakfast items were delicious.

Conclusion:
I think this hotel is very good value and definitely worth the price. I would recommend it to anyone I knew who was visiting Playa del Carmen. It is not perfect, but then I wasn't expecting it at this price. The staff are very friendly and deserve to have success with their hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank garrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yoyo68, Guest Relations Manager at Hotel Casa Ticul, responded to this review, May 13, 2013
It is true that we have different rates according to the seasons and also very good promotions for our friends who were visiting for the second time!

Thanks for your comment!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 2, 2013

Great location, short walk to the center of 5th Ave and the beach. It is quiet enough at night if you want to avoid all the noises from restaurants and clubs. Hotel staffs are really friendly and super helpful. Rooms are very clean. Chef Juliana makes phenomenal breakfasts. The hotel atmosphere is very cozy and makes you feel at home.

Stayed April 2013, traveled with friends
Helpful?
Thank BaileySL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 23, 2013

That was the downfall of this sweet boutique hotel. The maid service was astronomical. Service was above and beyond on the roof for a 'continental' breakfast! An understatement - they even made omellettes and fresh eggs to order! The juices were all fresh squeezed and the number of options to choose from was as good as some of the large resorts we've been to. The young ladies were always cheerful and more than accomodating. It was surprising what they did with the size of facility they had to work with. We found we couldn't even chat with friends by the pool at night because everything echoed loudly. We were told to climb the 3 flights of stairs to the roof to chat (which is where they serve breakfast). The seps were very awkward and made for an exhausting and treacherous climb in the dark of night.
It was conveniently located just a few doors down from our favourite restaurant in Playa...The KoolFish..the best in fresh authentic mexican cuisine with the most wonderful staff and pricing and the best Michelada and litro Margaritas in town!
The manager was quite strict and could be rather rude and miserable even. She could have tried a smile now and then. The complimentary fridge gets refilled daily and they don't let you know that there is a charge for everything they fill it with until you check out! A surprise, but fortunately reasonably priced. Overall I would recommend this boutique hotel to anyone who plans on playing out and enjoying the culture that is Playa del Carmen.
Also they were refinishing the steps outside our room from 7 a.m. to 5 p.m. and the noise and fumes were ridiculous! Not a hope in Hell to sleep in!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tandl154990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longueuil, Canada
1 review
Reviewed April 20, 2013

The first time I went to Playa Del Carmen I choose a resort. I liked the unique and personalized experience at Casa Ticul a way better. I went there with a friend from March 31st to April 12th.

The breakfast was so good and healthy. Local specialties were prepared by Juliana and Veronica, and served with a beautiful smile:). The personnel at the front desk was very helpfull. They helped us with any questions we had concerning restaurants, activities, and the local area. Special thanks to Diego and the lady with glasses. You were great hosts.

Spring here in Canada doesn't want to start. It is cold and rainy. I miss Mexican hospitality and weather so much.

I definitely recommend Casa Ticul.

Jean-Francois

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean-Francois G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casa Ticul

Property: Hotel Casa Ticul
Address: Quinta Avenida entre calle 38 y calle 40 Lote 8 | Zazil Ha, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#19 Romantic Hotel in Playa del Carmen
#42 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Casa Ticul 3.5*
Number of rooms: 28
Official Description (provided by the hotel):
Sophisticated style with Mexican tradition - for adults only, this is a restful and exclusive hideaway in Playa del Carmen where tradition and modernity merge - making the ideal escape for couples looking for a romantic get-away. Casa Ticul is much more than just a hotel; it is a home away from home where our personalized service and warm atmosphere ensure a peaceful vacation. ... more   less 
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Also Known As:
Casa Ticul Hotel
Hotel Casa Ticul Riviera Maya/Playa Del Carmen, Mexico

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