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“The cuisine” 5 of 5 bubbles
Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #58 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Pearland, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The cuisine”
5 of 5 bubbles Reviewed August 20, 2014

We stayed on the west side of the building , on the top floor and the view and room was fantastic. We enjoyed the grounds the food and the pools. The snorkeling was great. Kayaking was ok but too short. The beds on the beach are a must. The wait staff outside were so good . I liked the choices of food and entertainment!!!

Room Tip: Make sure you read the guest book in your room. It has so many valuable services they offer but the...
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  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Soly0928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, August 28, 2014
Dear Guest:
Thank you for your nice comments. We are glad to learn you enjoyed your stay at Hacienda Tres Ríos as well as our gastronomic experience which is coordinated by skilled food specialists and professional chefs to turn each meal into a delicious, healthy and delightful experience for every guest.
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4,995 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (976)
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English first
Pittsburgh, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 20, 2014

Our family loved the Hacienda Tres Rios Hotel. It was very lovely. The Pools beach ares were magnification. Ours rooms were big and very clean. The food was presented beautifully. the my favorite restaurants were the Mexican Alebrige and the Italian one. I was not a big fan of the Asian restaurant there the service was not very good and we waited over an hour and a half for are main course.

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, August 28, 2014
Dear Guest:
Thank you for your comments. We are glad to learn you enjoyed your stay with us.
Next time you visit us remember to take a guided eco-park tour to our Tres Rios Natural Park with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells), home to 120 species of plants and 90 species of animals. It is the only nature park in the Yucatan Peninsula that includes three distinct ecosystems: jungle, mangrove forest, and coastal dunes.
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Houston, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 18, 2014

We own at this resort and it is very beautiful, great food, drinks, activities, rooms, and service but i don't like that you have to buy all inclusive. We don't eat or drink $100 a day each! We'd probably come more if you could opt out of the all inclusive thing.

Room Tip: All of them seemed nice and had a view. They designed the resort to accommodate this.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank angelaparker2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, August 28, 2014
Dear Guest:
Thank you for your nice comments. Next time you visit us remember to take the SenseAdventure Experience. This activity is an exclusive experience at Tres Ríos and delightfully exhilarating.
Take a guided exploration of select areas in the nature park while blindfolded to heighten your other senses. This magical journey through nature is led by a holistic guide, who presents various natural elements for you to touch, smell and even taste, drawing attention to the sounds around you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bmiranda
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed August 18, 2014

This was the first time we stayed at this timeshare my cousin just purchase . We expected the same room that the sale person show us the time we did the tour but we got a room that need update, broken glass window , shower had no water presure and no view. We try complaining but did not help. The grounds are beautiful and most of the staff are great. We enjoy all the restaurants and the staff did a great job thank you guys. Segway tour and other activities was very nice but please book early. We did have a nice time but wish timeshare team would be honest and more helpful especially the manager.

Room Tip: Beach is ok I have seen better in cancun. The 2 bedroom suite #4146 need update no view fix glass...
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  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank bmiranda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, August 28, 2014
Dear Guest:
Thank you for your nice comments, specially about our staff whom we are proud of and thank you on their behalf. We apologize for the misunderstanding with the sales force and we are sharing your comment with them in order they can give follow up.
Next time you visit us remember to live SenseAdventure Experience. An exclusive experience at Tres Ríos and delightfully exhilarating. Take a guided exploration of select areas in the nature park while blindfolded to heighten your other senses. This magical journey through nature is led by a holistic guide, who presents various natural elements for you to touch, smell and even taste, drawing attention to the sounds around you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 17, 2014

We spent a wonderful week in June at Hacienda Tres Rios. Our check- in was fast, but our room was not available.So we hung around the lobby drinking their healthy green juice and beer, and eating pastries.Thanks Ulises:) While waiting for our room, Andreina welcomed us back. She and Ingrid provided excellent concierge service during our stay. Thank you ladies!
Our room was very clean and comfortable. However, we did notice the A/C was not cooling to what we expected. We reported it a few times. The maintenance personnel checked it out, and apparently being a green hotel, the A/C is not able to cool the room as much on the top floor. Unices did a great job of cleaning our room, and leaving decorative towel arrangements. Thanks, Unices!
We highly recommend the food at HTR. The pizzas and calzones at “Il Forno” are great. The Grill was our favorite spot for lunch and snacks (fish tacos, burgers, nachos). Fermin provided great service at Il Forno, and Nathali and Ismael were very friendly and attentive at The Grill. Breakfast was at “Las Islas” restaurant, buffet has excellent fruit and Mexican style items. Kotori is our other favorite restaurant, all Asian food dishes are delicious. The food and service at Portobello, Italian food, was very nice. Thank you, Pablo! Also don’t forget to try room service. Delivery was always at the promised time, the food was warm on arrival and delicious! Last but not least, don’t forget to stop by the coffee bar. The coffee and desserts are great, including the service. (Andy in the afternoon, and Arely in the morning.) Special thanks to Arely for a special touch to those coffees.
There are many complementary activities offered at HTR and definitely not enough time! Snorkeling or Kayaking the Cenotes, sailing the Hobies, visiting the reforestation farms. Also, try the wine tasting and tequila tasting! Both activities were very informative…and fun! They also offer activities which are at additional cost such as a “Segway” ride tour and SCUBA diving. We enjoyed the Segway tour, they take you all over the hotel grounds. They provided excellent instruction for beginners and was very enjoyable. We also tried SCUBA diving at the hotel. We were not disappointed and had 2 excellent diving days!! Thanks to Divemaster Traun and boat captain Obed from Coconuts! We also signed up for the yacht tour. The Captain of the Hercules was Martin and his first mate was Rolando. They took us snorkeling first then to a beautiful area at Isla Mujeres. We had a snack/lunch. Then Captain Martin took us on a tour of the southern part of the island. It was just wonderful!! Thank you Martin and Rolando:)
The service provided at HTR was in general wonderful! In spite of low season, we felt some of the evening activities and pool area services did not have enough staff to cover all the areas. (pool/beach areas, Mexican and Caribbean dinner nights) Beverage server sometimes was not around. In spite of it all, all servers always had a smile on their face and greeted you warmly. We hope management will look into adding more staff in these areas and for these events.

Room Tip: In summer don't get a top story room facing south, A/C efficiency limited
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EdandGerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, August 28, 2014
Dear Guest:
Thank you for your comments. We are glad to learn you had a wonderful week at Hacienda Tres Ríos and were able to enjoy your stay.
We have also shared your comment with our staff whom we are very proud of and we thank you on their behalf.
Come back soon, it will be our pleasure to be able to be your host again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 15, 2014

My husband and I came to the resort with our two college-age daughters and I have to say, it was the best annual vacation we've ever had! Every need was taken care of, sometimes before we thought we needed it! From our excellent concierge Ingrid, to our favorite breakfast/beach waiter Darwin, to our waiter at the impeccable Mexican restaurant Gregorio, to the photographer Hektor, each member of the staff was set on giving us great and genuine service. I recommend the kayaking (our favorite activity), as well as biking throughout the vast nature surrounding the resort. This place is so wonderful, you don't even need to leave the resort to have a splendid time!

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Azeb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, August 28, 2014
Dear Guest:
Thank your for your nice comments which encourage us to continue providing "a great service, a great smile". We are glad to learn you had the best family vacation ever.
Come back soon, remember your private Mexican retreat awaits you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 14, 2014

The place is a great place to have a good quite time. You will have a great time at this property. I would recommend Leonardo as your concierge, great guy. The entrainment team did an amazing job. Food is really good, the beach is really nice, the hotel team in general is always smiling a helping in any way they can.

A couple of things need to improve like the room service to clean it, processes to keep communicated all areas in a case of an emergency. But especially get rid of the VIP Sales Team (The Assh.. Team) for the memberships. You should get honest people and you will get better results. They try to sell you a 6 figures program and somehow it gets cheaper and cheaper. They promised to keep you for no more than 2 hours and it take forever and if you do buy they treat people really bad. GET HONEST PEOPLE.

If you do not deal with their membership’s team you will have a great time.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank World_Traveler602014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, September 1, 2014
Dear Guest:
Thank you for your nice comments and for considering Hacienda Tres Ríos a great place to have a good quite time. We are glad to learn you had a great time with us.
We are also sharing your concern with sales team in order to five follow up to it.
It was a pleasure to be your host and hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Property: Hacienda Tres Rios
Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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