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“Best Vacation EVER”
Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #62 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Alexandria, Louisiana
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best Vacation EVER”
Reviewed December 16, 2013

We stayed at Hacienda Tres Rios for a week in November. It was PERFECT. There is not a thing that we would have changed. The resort is absolute perfection! We loved the location, the ammenities and the staff was the best in the business! The facilities are very well maintained. The house keeping staff did an incredible job of keeping the room in order and quite tidy during our stay. The entire lobby area is full of employees who are so kind and eager to assist you. We never felt like someone was unwiling to help. The wait staff at all of the restaurans is amazing. They are so polite and kind. They make you feel very welcome and very well taken care of. We cannot wait to go back to Tres Rios! It was perfect. Start to finish. Perfection.

Room Tip: We stayed in a Jr Suite with the in-room jacuzzi. It was a giant room for just two people, but we L...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaseyFolse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, December 19, 2013
Dear Guest:
Thank you for your nice comments. We are glad to learn you had your best vacation ever and we were able to fulfill your expectations.
Next time you visit us remember to visit our Tres Rios Nature Park with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells), home to 120 species of plants and 90 species of animals. It is the only nature park in the Yucatan Peninsula that includes three distinct ecosystems: jungle, mangrove forest, and coastal dunes.
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Traveler tips help you choose the right room.   Room tips (1,013)
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English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 15, 2013

Pros:
Clean, spacious room
Gym & spa

Cons:
Terrible food - DO NOT GO TO ASIAN Restaurant.
Limited room service selection and once again food is terrible.
Drinks are so watered down, I don't think I even tasted alcohol.
Crowd not fun; older 60's and 70's.
No evening entertainment.
Arrogant and rude waitstaff.
No special treatment for honeymoon. Nothing.
My husband was extremely ill and I asked them to bring something with electrolytes because he was dehydrates and they charged us for vitamin water. All drinks were supposed to be included.
Margaritas were terrible!!

The highlight of my trip was the airport margaritaville.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Alexandra Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, December 30, 2013
Dear Guest:
Thank you for your comments.
Our guest satisfaction is our main concern and we apologize for not being able to fulfill your expectations this time.
Your feedback enabled us to review procedures in the effort to avoid a reoccurrance and continue providing the excellent service we have become known for.
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Wisner, Nebraska
1 review
Reviewed December 15, 2013

My husband and I had a wonderful time at Hacienda Tres Rios. The room, food and beach/pool areas were fabulous! Hector and Anna helped us schedule some fabulous excursions and were always there when we needed something. Our bell boy, Salvester was by far the BEST! He always made us laugh.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marlene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, December 30, 2013
Dear Guest:
Thanks your for your nice comments about your stay at Hacienda Tres Rios. We are glad to read you were able to experience our Staff’s Mexican hospitality which we are proud of and we have shared your kind comments with them.
Come back soon, remember your private Mexican retreat awaits you.
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Philadelphia, Pennsylvania
Level 5 Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 12, 2013

It's hard to know where to start, but I guess we'll start with the people: Adrian and Gregory (our favorite waiters), Alex, Hector, Maria and the whole "Belong" concierge team...in fact just everyone who works at either concierge desk, Erik our bellman, Victor and the entire kitchen staff and you might be surprised for us to say the sales staff for the Hacienda Tres Rios Residence Club (we're new members thanks to all of those above and our sales person Jonathan, the sales manager Fred and the manager Chad...special thanks to Shawna for your help the next day as well).

THE FOOD: the buffet was wonderful, especially breakfast. We have officially had the BEST french toast in our lives and the omelets were top notch (I wish I could recall her name). We loved The Grill and Portobello Italian for dinner to order (the soup was spectacular). The buffet had great theme choices for dinner each night as well. Hostess Paulina always went above and beyond.

ACTIVITIES: So why is HTR's all inclusive better than anywhere else we've stayed in Mexico??? Because Tres Rios is a resort/ecological park and so all inclusive means outdoor ACTIVITIES too. Can they organize ANY excursion you want? SURE! Is El Cameleon Golf Course at Mayakoba (PGA course) only 5min away? ABSOLUTELY! Is Playa Del Carmen 20min away for shopping? YES!! But, if you want LOTS to do onsite they have all of the 3 rivers of activities (I'm talking about kayak, snorkeling, bike tour, catamaran, sensory experience, nursery tour and cenote swims) along with a top notch pool, a beach to enjoy the ocean, daily Spanish lessons and a full gym. The activities team was the BEST we’ve experienced. Andy and Dilbur were great. Leo and Tony, through their tours and friendliness, made our week extra special.

KITCHEN TOUR: It was amazing to see the inner workings of the kitchen for the numerous restaurants onsite toured by Chef Victor. We learned not only about the food preparation, the organization and met the staff but we also learned about all of they are doing to be ecologically mindful. So impressed. It shows caring about the environment can also mean a quality experience.

SENSORY EXPERIENCE: This was a bonding experience not only with nature but with each other. To experience nature blindfolded heightens all of your other senses. Being a part of a temascal is an activity everyone should open themselves up to.
SEGWAY: It was AWESOME!!!! This is one thing that isn't in the all inclusive, but it's only $25 and worth every penny! I have no coordination and I caught on right away and had a great time. This is a MUST DO activity.

KIDS CLUB: we didn’t bring our young ones with us this trip, but after all of the fun we saw the kids here having, we can’t wait to bring ours down-daycare is INCLUDED in the all inclusive when we would need it.

The Riviera Maya has so much to offer but to have a property that so much to do onsite too…you can’t ask for more. We’re looking forward to returning next year and for many years to come.

Room Tip: Best idea in Mexico is even though it's all inclusive, tips are always appreciated...even just a...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, December 30, 2013
Dear Guest:
Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering a great service with a great smile. We are glad to learn you enjoyed our gourmet experience coordinated by professional chefs to turn each meal into a delicious, healthy, and delightful experience for every guest.
We look forward to your next year's visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 12, 2013

The past sixteen years we've taken advantage of Sunset Lagoon, Royal Sunset and Fishermans but I think we've found our favorite. All the seven restaurants at Tres Rios are superb but our favorite was by far Kotori and the service of Eddie, Isidro and Isabelario kept us coming back for more. Isidro and Isabelario worked the poolside bars and pizza oven kitchen as well and were on top of every request. And if you are a nature-lover, Tres Rios can't be beat. Royal Sunset was great when my kids were in their teens but the week we spent here with our granddaughter far exceeds our experiences in the city up north. Beautiful and relaxing - and Playa is only a short 15 minutes busride away where we watched the Spartans up-end the Buckeyes...frosting on the cake. Nice work all! See ya next year!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, December 30, 2013
Dear Guest:
Thank you for sharing your experience on Tripadvisor. We are glad to learn you and you grand daughter had a wonderful time at Hacienda Tres Rios and were able to enjoy our amenities and our Tres Rios Natural Park as wel.
It will be our pleasure to be your host again remember your private Mexican retreat awaits you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 11, 2013

Hotel and grounds are amazing at this resort. We spent 4 nights at Tres Rios, rooms very nice we did miss the view of the Ocean the trees have grown up so much that you can barely see the ocean from any room other than top floor..Food was fantastic probably the best of any resort that we have been to. There is a lot of activities during the day, kayaking, sail boat, snorkeling in the river that was amazing. Our room was spotless, Our Conciere Andy she was super...Our only disappointment was, nothing to do after 10:00 pm, I am on vacation I don't want to go to bed that early One evening the sports bar stayed open till 11:30. We did the Chefs Table if you get the chance do not hesitate to do it, but be prepared to be STUFF Thanks Gilberto Tel. We meet a lot of super people just to name a few John & Eadie, & Uncle Peter Thanks for a great Time..

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy-Ken-Steve-Gail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
1 review
Reviewed December 11, 2013

I recently stayed at the Hacienda Tres Rios in Playa Del Carmen and the hotel experience was taken to the next level due to the hospitality of Dilber and Rico Suave (I wish I had his real name). During Casino night....Dilber provided the "plau money" and he partnered with me during the game of 21!!! He was so friendly and made the Casino Night even more fun with his smile and engagement. Every time we saw him, he asked if my family and I ( I traveled with my Uncle, Aunt, and husband) were OK and if we needed anything! He is AWESOME!

Rico Suave also made the visit fun through the events. He made us feel so welcome and he has a fun personality that made us all feel welcome. it truly made a difference for our overall stay. You have 2 gems in these gentlemen as they know how to connect with people and ensure your guests are having a good time along with ensuring their stay is comfortable!

To Rico and Dilber.......Thank you for your WARM HOSPITALITY! You made the stay fun and made us feel welcomed! I thank you!

Shimane Newman (Niece of the Scotts)

  • Stayed December 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shimane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Property: Hacienda Tres Rios
Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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