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“Good Hotel, bad beach”
Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #65 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed September 29, 2013

we spent 1 very rainy week in September 2013 at Hacienda Tresrios. Despite the bad weather our stay was very pleasant. The food drinks, and services were great! Concierges Anna and Hector, bell boy Silvestre, water aerobics and canoe instructor Janina, and everyone else made sure that our stay was delightful. We liked the Mexican r-n and Hacienda Grill the most. I would suggest trying the breaded grilled shrimps in the Hacienda Grill. Out waiter Captain Rodrigo Caro was very nice and helpful. Generally almost all seafood dishes were very good. Unfortunately I cannot say the same thing about steaks. The buffet has a good variety and the food is always fresh and tasty. Our room was very clean and beds were well made every day. The grounds are gorgeous, and the pool is big and nicely designed. The water in the pool does not smell chlorine unlike other resorts. This resort has unlimited supply of beach towels. You do not need a voucher, or special card, or even signature to get as many towels as you need. The worst part of the resort is a beach which is not swimable. The water is very muddy. It is a shame that such a good hotel has such a terrible beach.

Room Tip: All the rooms have a seaview. Main buildings 2 & 3 are better.
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  • Stayed: September 2013, traveled as a couple
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1  Thank Roman53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 24, 2013

Our stay was very good, the personnel is very friendly and gave us tips about the area and the natural parks. The room was very nice and big and the bed comfortable. the room, pool and lobby are clean.

The only thing that made our stay no to be be the best was that the beach is dark brown, it is not waht we expect from a Playa del Carmen hotel. the explain us that is part of the rivers and the trees but the beach was very bad. If you want to swim at the beach this is not the hotel for you.

Except for that i strongly recommend this hotel.

  • Stayed: September 2013, traveled as a couple
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1  Thank Sergio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded September 27, 2013

Dear Guest:
Thank you for your comments. We are glad to know you enjoyed your stay with us and were able to experience our Mexican Hospitality.
It would be our pleasure to be your host again during your next visit to the Riviera Maya.

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Reviewed September 19, 2013

Our room was very nice and the staff was very friendly and willing to help as always. But that's about as far as it goes. I think the resort is in trouble financially. Occupancy is almost non-existent, and a lot of managers are working menial tasks which tells me that workers have been let go and management kept in case volume picks up. Food is average; three restaurants are closed. Also communication is very difficult; most staff speaks no to little English. This has been our exception rather than the rule here. Maybe we have been spoiled by the Excellence Riviera Cancun, but I don't think we will book here again.

  • Stayed: September 2013, traveled as a couple
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4  Thank williammann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded September 26, 2013

Dear Guest:
Thank you for your comments about our friendly staff and amenities.
We are sorry to read we were not able tu fulfill your expectations and we apologize for that.
Our guests' satisfaction is our main concern and your feedback enable us to review our standars and procedures to make sure that we keep our high quality service standards.

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Reviewed September 17, 2013

Third time at this resort. We really thought this time would be different. Service is at best poor. Top shelf liquor is nowhere to be found. Sports Bar consists of 4 out of 5 televesions with soccer on. No American football, college or pro.
Grounds are absolutely beautiful with 2 very nice pools. Beach pool needs a bar and bathrooms. There is no beach to speak of and the water is black from the 3 rivers that come together and empty into the ocean. The pool bar is mass confusion and it seemed that if you don't speak Spanish, your service becomes slower. Has great potential but I have had enough.

  • Stayed: September 2013, traveled as a couple
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3  Thank bunkerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded September 19, 2013

Dear Guest:
Thank you for your comments and feedback.
We are sorry to know that we were not able to fulfill your expectations on this third visit and we apologize for that.
Our guest satisfaction is our main concern at Hacienda Tres Rios and your feedback enable us to review our standards and procedures but most of all to continue providing the excellent service we have become known for.

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Reviewed September 16, 2013 via mobile

Try the tres rios,..activities includes in their property are amazing such as sense adventure, cenotes, kayak, snorkel, biking, spa, massage, nursery tour, choices of restaurant, and much more ,.....thanks for their service who works hard,..luis and enrique at the buffet, erick lopez-bell boy,..betsy acosta-hostess,..alejandra -our concierge,.. javier-waiter and luis bolio,..they deserve to get a credits ..

  • Stayed: September 2013
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4  Thank LILY P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded September 18, 2013

Dear Guest:
Thank you for taking the time to share your experience. We are glad to know you enjoyed your stay with us and took our guided eco-park tours to our Tres Rios Nature Park with its 326 acres of rivers, an estuary, ten cenotes (fresh water springs) and a tranquil sandy beach.
Next time you visit us, remember to take our Segway Tour and see the nature park, nursery and beach on this two-wheeled self-balancing battery-powered electric vehicle.

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Reviewed September 16, 2013

The waiters are very attentive. Our favourite waiter was Gregorio. He's great! The Captain Bell Boy, Erick Lopez looked after us really good. The Social Director, Janina, was so great with our family. These people helped make our trip wonderful.

  • Stayed: September 2013, traveled with family
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1  Thank Pauline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded September 18, 2013

Dear Guest:
Thank you for your nice comments. We are glad to know you were able to experience our Mexican Hospitality and had a wonderful trip.
Come back soon remember your private Mexican retreat awaits you!

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Reviewed September 16, 2013

A fabulous hotel, the beach wasn't great but I'm landlocked and didn't really care. The staff was amazing. The location near Playa del Carmen was really close to a lot of attractions, with 30 minutes to anywhere but the cab rides were too expensive, and had to count on transportation from the hotel but that was okay too. Yadira Ramivez was a fabulous Hostess very genuine and attentive. Gregorio Enrique Sanchez at Casa las Islas and the Grill was our waiter most of the time and he was fabulous, all the staff were very accommodating but Gregorio always made sure to take care of any requests we had, he was our go to guy. I think he would make a brilliant concierge for the hotel! He really did genuinely care about our vacation, our needs and requests, and certainly helped make this the best vacation we have ever taken.

Room Tip: I found this hotel to be nice and quiet - and I believe most rooms had an ocean view. We were on th...
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  • Stayed: September 2013, traveled with friends
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1  Thank ILuvMX2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded September 18, 2013

Dear Guest:
Thank you for taking the time to share your experience on Tripadvisor. We appreciate your nice comments specially on our staff which we are proud of.
Next time you visit us, remember to visit our Ya’ax Che Spa and relax, refresh your mind, rejuvenate your body, and cleanse your soul.

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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
Price Range: $196 - $759 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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