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Hacienda Tres Rios
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Reviews (6,434)
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Reviewed August 31, 2013

if you are looking for a very quiet and relaxing vacation, this is the best place to stay . . . if you like or you enjoy nature, it's a must try too. Service was excellent!, the staff were very nice to us, few to mention are: Hector from the time we checked-in and Angelika @ the concierge.

The food and drinks were very good too!, esp. @ the Italian Resto. and the La isla grill, we liked it very much. The server's were very helpful and accomodating we give these guys a tap in the back! Ismael♡, Santos♡, Fernando♡, Adolfo♡ and Jesus♡ thanks for the service! and Silvestre♡(bellboy), over all we wanted to say thanks to everyone! we will recommend Hacienda Tres Rios to our friends back here in Canada . . . =)

  • Stayed: August 2013, traveled as a couple
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2  Thank GraCey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded September 5, 2013

Dear Guest:
Thank you for taking the time to share your experience on Tripadvisor. We are so glad to know you had a wonderful time and were able to experience our Mexican Hospitality.
Next time you visit us remember to visit our Ya’ax Che Spa and relax, refresh your mind, rejuvenate your body, and cleanse your soul by treating yourself to a number of signature treatments and benefit from both modern spa technology and the Mayan wisdom of the past.

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Reviewed August 31, 2013

We were fortunate during our first stay at Tres Rios to meet Gregorio. Gregorio went out of his way to provide us with outstanding service. He provided outstanding meal recommendations. Gregorio was attentive and provided a level of service that I haven't experienced in years. He's the best!

Room Tip: Choose a room on the second or third floor to get a view above the trees.
  • Stayed: August 2013, traveled as a couple
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1  Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded September 5, 2013

Dear Guest:
Thank you for your nice comments specially on Gregorio who has been the most mentioned employee on Tripadvisor during seval months. We are very proud of him and we thank you on his behalf.
Come back soon, it will be our pleasure to be your host again.

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Reviewed August 29, 2013

We were at the Hacienda Tres Rios for our wedding in July.

First the good:
- The resort is beautiful, adjacent to a nature park and mangroves, much better in my opinion than just bulldozing the environment out of the way and filling it with concrete. It is also pretty large so never felt overcrowded when walking around the resort, even when fully booked. Swimming in the nice cool rivers made a pleasant change from the sea which can be almost too warm at that time of year.
- The wedding coordination team did a fantastic job, from e-mail updates before we arrived, face-to-face meetings while there and making sure everything ran like clockwork. We were able to enjoy ourselves knowing everything was in hand.
- The room was fantastic. We had one of the suites, effectively double the size of a normal room, which allowed us to spread out all the wedding stuff we had brought with us. There was even a spa bath next to the bed, but unfortunately we never got the opportunity to use it...
- The front of house team were really helpful, from receptionists to bellboys.

And the not-so-good:
- The food is mediocre at best, particularly in the main buffet area. My parents were staying at another resort and raving about the wide selection, great preparation and 24 hour opening there. I wish I could have told them the same about ours, but alas no. (That said, the food prepared for the wedding was really good, so they can produce the goods if you're paying extra...)
- The service around the pool is patchy. Sometime the servers will just deal with the people near the bar and it is often a struggle to get them to walk over to the furthest away sun loungers. More often than not I just resorted to going to the bar myself.
- The beach is nothing to write home about. It's pretty small and narrow. The section over the little footbridge is OK for wading out, but in the other section it was really muddy, both in color and consistency - I was sinking down to mid-shin level as I tried to wade out. I believe they are trying to improve things and they were using a small digger to move sand around while we were there, so maybe that will eventually improve.
- The activities included in the AI price are pretty disorganized, from having to be booked way too far in advance to ensure getting on the activity of your choice, to the seeming free-for-all at the lobby with no clear indication which members of staff were responsible for which activities. Still, once past that, the activities themselves are OK.

All in all, OK for an AI resort, but I know people who have been to other resorts nearby who raved about them more. I'm glad we picked it as a venue for the wedding (because of the location / nature of the resort), but for a relaxing vacation I'd probably choose to experience another one of the many options in the area for a change.

As to other reviews bemoaning the distance from Cancun or Playa del Carmen and the cost of taxis once they arrived - that's something they should have realized when they researched their holiday before booking. We knew it would mean additional cost to get around and factored it into our decision, and you should to!

  • Stayed: July 2013, traveled as a couple
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2  Thank djmuk1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

I was there from January 12-18th 2013, i was expecting less because it was my first actual tropical vacation... I was also nervous because i was told of all the sicknesses from untreated food and water you could get from travelling to mexico. But upon arrival we were immediately accommodated and treated very well. At the lobby bar we were served by a young woman named Laydy, she was wonderful! Best server and she always knew when we needed a drink and what we wanted. We also had a maid named Gaspar who was generous enough to teach me spanish if i taught him english, he made some cool animals with towels on our beds everyday. The food was fantastic and the water was so clean you could drink from the tap. I truly miss this place, and i was happy that i can say Hacienda was my first vacation! -Kev.

  • Stayed: January 2013
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1  Thank Kevinparr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded August 29, 2013

Dear Guest:
Thank you for your nice comments and for choosing Hacienda Tres Rios for your first vacation. We are glad to know you had a great time and enjoyed our Mexican hospitality.
Next time you visit us remember to visit Tres Rios Nature Park with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells), home to 120 species of plants and 90 species of animals. It is the only nature park in the Yucatan Peninsula that includes three distinct ecosystems: jungle, mangrove forest, and coastal dunes.

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Reviewed August 27, 2013

It was a great experience, our first time here and we loved the hospitality, service and attentiveness of the staff. Our concierge Luis Aragon was amazing. I truly recomend this resort. Anniversary week celebration was perfect. :)

  • Stayed: August 2013
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Thank shoelover21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded August 29, 2013

Dear Guest:
First of all we would like to thank you for choosing Hacienda Tres Rios to celebrate your Anniversary and also for considering us an excellent resort. We are glad to read you had a great experience and everything was perfect.
We invite you to come back soon, remember your private Mexican retreat awaits you!

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