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“We Love Tres Rios”
Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #64 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed July 9, 2013

We own at Tres Rios and are very happy about some of the changes that were made this year. We like that owners have improved Internet connections and the ability to call the US from our room was wonderful. Every year it has been difficult not to be able to keep in touch with family, business, and housesitters. Thank you for listening and making these changes.
There are some outstanding employees that deserve mention. Luis was our concierge this year and he did a fabulous job. Gregorio met us every morning with incredible service, what felt like special attention, and a smile. Gabriela is a wonderful hostess, thoughtful and capable. Samuel loves his job and always has a smile on his face as he runs from place to place making sure that all the restaurants and waiters/waitresses have what they need and are doing what they need to do for the vacationers. Carlos runs the Italian restaurant and even before he began working in that restaurant, he made us feel special. He is a gem. Santos was our housekeeper and he was the best we have ever had at ANY resort anywhere. Not only was our room immaculate, but we looked forward to coming back to the room at the end of a glorious day to see what little surprise he'd left in towel art!

Room Tip: Our room was fabulous! Great ocean view and plenty of room.
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  • Stayed: June 2013, traveled as a couple
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1  Thank Merrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded July 11, 2013

Dear Guest:
Thank you for sharing your experience on Tripadvisor. It is always our pleasure to have you back and we are glad to learn that you were able to see the improvements that we made.
We are looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,384 - 2,390 of 5,644 reviews

Reviewed July 9, 2013

Kids club was amazing. Monica and Valaria were awesome. At first my kids kept saying that they didn't want to go to kids club, and then we had to bribe them to get them away from it. I recommend it to kids, and it's a great way for the parents to spend time away from their kids.

  • Stayed: June 2013, traveled with family
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1  Thank Israel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

Just returned from a week at this very pretty resort. We had an amazing third floor 2BR unit (2301-2302) which was honestly one of the nicest we have ever stayed in, and we have travelled to alot of really nice resorts. I will agree with previous trip advisor reviewers and say that the staff at this resort is there to please you. They take tremendous pride in their resort and are sincere and special people. The resort is somewhat isolated even though only 6-8 miles from Playa Del Carmen. We rented a mini van for the 6 of us and it was $200 USD for the day. Seemed expensive to me. We had the all inclusive for the week and were pleased with the quality of food prepared. Room service took about an hour which was a little disappointing, although all of our requests for the mini bar and towels were immediately answered. I thought the beach beds were great, pools were beautiful, and the ocean was not as disgusting as previous reviewers led me to believe. There is mangrove tree residue in the water which makes it seem not as clean near the shoreline. The drinks were great and the top-shelf liquor made the men in my party happy.Rio Secreto is a must-do.Buffet choices were great but some of the food choices were not as hot as I would have liked. We travelled on an RCI exchange with HGVC and were treated like royalty. Our personal concierge Luis was tremendous as was Ruben G. In fact all of the staff was great!

Room Tip: Third floor 2BR. We had a circular staircase off the balcony to a neat roof retreat. Jetted tub in m...
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  • Stayed: July 2013, traveled with family
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3  Thank tremoulis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded July 11, 2013

Dear Guest:
Thank you for your kind comments. We are glad to read you were able to enjoy our amenities. Our guest satisfaction is our main concern at Hacienda Tres Ríos and to read your comment inspires us to continue working hard to keep our quality and standards, but most of all to continue providing the excellent service we have become known for.
It will be our pleasure to have you back in the near future.

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Reviewed July 8, 2013

This year's visit to Hacienda Tres Rios was more enjoyable than last year. The internet was much improved which allowed us to stay in touch with the office and family. There have been improvements at the beach with more to come next year. There is a planned expansion of the property and major work on the beach. The staff was quite accommodating. The wait staff and room service was excellent and several deserve honorable mention: Carlos, Gregrio, Gabriela, Samuel, Santos and the concierge Luis. We thoroughly enjoyed our trip. The food and selections have changed with the new chef and while good it is not up to the previous standard set by Oscar.

Room Tip: Ask for an ocean view.
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  • Stayed: June 2013, traveled with friends
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Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded July 11, 2013

Dear Guest:
Thank you for sharing your experience at Hacienda Tres Rios. We are glad to read you were able to see the improvements we have made since your previous visit to Hacienda Tres Rios and it was more enjoyable than last year.
We are looking forward to your next year visit.

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Reviewed July 8, 2013

We just got back from our 8 days stay at Hacienda Tres Rios and can't describe enough the hotel amenities, food, activities and the amazing service!!!!! People always had a smile in their face and were always greeting you, no matter where you were, beach, corridors, pool, restaurant........
The food was outstanding, Brenda the hostess at "Buffet casa las Islas" will greet you every morning with a great smile!!! Luis,Gregorio, Gaudencio and many others I cannot recall their names.....will serve you at the tables and will get anything you want, they' ll go the xtra mile to please you and get your espresso coffee even if the machine is broken, they will go to the other side of the hotel if they need to get it for you!!!!!!!!
Every evening a surprise appetizer or dessert will knock at your room door!!!!
The hotel was always spotless!!!! amazing seeing people cleaning constantly, even at the beach!!
Wonderful beach beds, no need to fight for them, always found a place where ever you wanted to be, pool, beach, restaurants....
Chef Ulises, from mexican restaurant OMG!!!!!! will come and seat with you! We had a couple of mezcal drinks with him and a VIP treat and service. I also have to mention Alex Ramos from concierge belong, he always made the impossible to please us and get what we wanted!!!!!
The only complain my husband had........they only would offer Corona beer, and he was really expecting to drink different mexican brands that are not easy to find in the states.
The water sports at the beach always smiling, and helping you....My son learned how to use the hobby cat and would take us for nice ocean rides......kayak was another nice activity my kids enjoy too!!! Wonderful experience!!!!!

Room Tip: 3 and 4 floor rooms have nicer views!!!!
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  • Stayed: June 2013, traveled with family
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1  Thank lolalahermosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded July 11, 2013

Dear Guest:
Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering a great service with a great smile.
We are glad to learn you enjoyed our gourmet experience coordinated by professional chefs to turn each meal into a delicious, healthy, and delightful experience for every guest.
We look forward to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

The two bedroom suite was amazing, the staff in every service area was amazing. A definite draw back is the pushy sales people that bother you until you accept a talk with the even more pushy sale people. The beach is mostly black dead mangrove roots which make for a black wave. There is a small portion of beach that is currently "clean" and is protected by a breaker. It may get crowded and visited by other hotel guests too.
The food at the many restaurants were good and the drinks were strong. Not much of a nightlife after 10:00pm.
If you are looking for a beautiful room, very good pools, food and staff this is the place.

  • Stayed: July 2013, traveled with family
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Thank anddoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded July 11, 2013

Dear Guest:
Thank you for your comments. We are glad to read you were able to enjoy our amenities.
We hope you come back to Hacienda Tres Ríos during your next trip to the Riviera Maya, it will be our pleasure to be your host again.

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Reviewed July 6, 2013

Resort itself was beautiful and staff was very friendly and helpful. Exploring the mangrove forest and cenotes was very special as was the Sense tour. We had a 1 Br suite and it was very comfortable and clean. On the negative side there was no beach at all, just a sand cliff. Also the food was very bland. I would probably not stay here again and would try one of the other nicer resorts. Day trip to Tulum and Xel-ha is a must.

  • Stayed: May 2013, traveled with family
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1  Thank RTSanDieg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded July 11, 2013

Dear Guest:
Thank your for your comments. We are glad to read you were able to enjoy our Tres Rios Natural Park with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells), home to 120 species of plants and 90 species of animals. It is the only nature park in the Yucatan Peninsula that includes three distinct ecosystems: jungle, mangrove forest, and coastal dunes.
We thank you for your observations and we reiterate to you that this feedback is of the upmost importance to us and appreciate it for the opportunity to improve our services. We hope you will consider Hacienda Tres Rios for your future Riviera Maya Vacation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Price Range: $201 - $660 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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