We own at Tres Rios and are very happy about some of the changes that were made this year. We like that owners have improved Internet connections and the ability to call the US from our room was wonderful. Every year it has been difficult not to be able to keep in touch with family, business, and housesitters. Thank you for listening and making these changes.
There are some outstanding employees that deserve mention. Luis was our concierge this year and he did a fabulous job. Gregorio met us every morning with incredible service, what felt like special attention, and a smile. Gabriela is a wonderful hostess, thoughtful and capable. Samuel loves his job and always has a smile on his face as he runs from place to place making sure that all the restaurants and waiters/waitresses have what they need and are doing what they need to do for the vacationers. Carlos runs the Italian restaurant and even before he began working in that restaurant, he made us feel special. He is a gem. Santos was our housekeeper and he was the best we have ever had at ANY resort anywhere. Not only was our room immaculate, but we looked forward to coming back to the room at the end of a glorious day to see what little surprise he'd left in towel art!
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico