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“Hacienda Tres Rios”
4 of 5 bubbles Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #57 of 213 Hotels in Playa del Carmen
Certificate of Excellence
lima, ohio
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Hacienda Tres Rios”
Reviewed July 8, 2013

Just returned from a week at this very pretty resort. We had an amazing third floor 2BR unit (2301-2302) which was honestly one of the nicest we have ever stayed in, and we have travelled to alot of really nice resorts. I will agree with previous trip advisor reviewers and say that the staff at this resort is there to please you. They take tremendous pride in their resort and are sincere and special people. The resort is somewhat isolated even though only 6-8 miles from Playa Del Carmen. We rented a mini van for the 6 of us and it was $200 USD for the day. Seemed expensive to me. We had the all inclusive for the week and were pleased with the quality of food prepared. Room service took about an hour which was a little disappointing, although all of our requests for the mini bar and towels were immediately answered. I thought the beach beds were great, pools were beautiful, and the ocean was not as disgusting as previous reviewers led me to believe. There is mangrove tree residue in the water which makes it seem not as clean near the shoreline. The drinks were great and the top-shelf liquor made the men in my party happy.Rio Secreto is a must-do.Buffet choices were great but some of the food choices were not as hot as I would have liked. We travelled on an RCI exchange with HGVC and were treated like royalty. Our personal concierge Luis was tremendous as was Ruben G. In fact all of the staff was great!

Room Tip: Third floor 2BR. We had a circular staircase off the balcony to a neat roof retreat. Jetted tub in m...
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  • Stayed July 2013, traveled with family
    • Value
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Helpful?
3 Thank tremoulis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, July 11, 2013
Dear Guest:
Thank you for your kind comments. We are glad to read you were able to enjoy our amenities. Our guest satisfaction is our main concern at Hacienda Tres Ríos and to read your comment inspires us to continue working hard to keep our quality and standards, but most of all to continue providing the excellent service we have become known for.
It will be our pleasure to have you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,072 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (988)
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Grand Haven, Michigan
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 8, 2013

This year's visit to Hacienda Tres Rios was more enjoyable than last year. The internet was much improved which allowed us to stay in touch with the office and family. There have been improvements at the beach with more to come next year. There is a planned expansion of the property and major work on the beach. The staff was quite accommodating. The wait staff and room service was excellent and several deserve honorable mention: Carlos, Gregrio, Gabriela, Samuel, Santos and the concierge Luis. We thoroughly enjoyed our trip. The food and selections have changed with the new chef and while good it is not up to the previous standard set by Oscar.

Room Tip: Ask for an ocean view.
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  • Stayed June 2013, traveled with friends
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Helpful?
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, July 11, 2013
Dear Guest:
Thank you for sharing your experience at Hacienda Tres Rios. We are glad to read you were able to see the improvements we have made since your previous visit to Hacienda Tres Rios and it was more enjoyable than last year.
We are looking forward to your next year visit.
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North Kingstown, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 8, 2013

We just got back from our 8 days stay at Hacienda Tres Rios and can't describe enough the hotel amenities, food, activities and the amazing service!!!!! People always had a smile in their face and were always greeting you, no matter where you were, beach, corridors, pool, restaurant........
The food was outstanding, Brenda the hostess at "Buffet casa las Islas" will greet you every morning with a great smile!!! Luis,Gregorio, Gaudencio and many others I cannot recall their names.....will serve you at the tables and will get anything you want, they' ll go the xtra mile to please you and get your espresso coffee even if the machine is broken, they will go to the other side of the hotel if they need to get it for you!!!!!!!!
Every evening a surprise appetizer or dessert will knock at your room door!!!!
The hotel was always spotless!!!! amazing seeing people cleaning constantly, even at the beach!!
Wonderful beach beds, no need to fight for them, always found a place where ever you wanted to be, pool, beach, restaurants....
Chef Ulises, from mexican restaurant OMG!!!!!! will come and seat with you! We had a couple of mezcal drinks with him and a VIP treat and service. I also have to mention Alex Ramos from concierge belong, he always made the impossible to please us and get what we wanted!!!!!
The only complain my husband had........they only would offer Corona beer, and he was really expecting to drink different mexican brands that are not easy to find in the states.
The water sports at the beach always smiling, and helping you....My son learned how to use the hobby cat and would take us for nice ocean rides......kayak was another nice activity my kids enjoy too!!! Wonderful experience!!!!!

Room Tip: 3 and 4 floor rooms have nicer views!!!!
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  • Stayed June 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank lolalahermosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, July 11, 2013
Dear Guest:
Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering a great service with a great smile.
We are glad to learn you enjoyed our gourmet experience coordinated by professional chefs to turn each meal into a delicious, healthy, and delightful experience for every guest.
We look forward to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, Massachusetts
Level Contributor
4 reviews
Reviewed July 7, 2013

The two bedroom suite was amazing, the staff in every service area was amazing. A definite draw back is the pushy sales people that bother you until you accept a talk with the even more pushy sale people. The beach is mostly black dead mangrove roots which make for a black wave. There is a small portion of beach that is currently "clean" and is protected by a breaker. It may get crowded and visited by other hotel guests too.
The food at the many restaurants were good and the drinks were strong. Not much of a nightlife after 10:00pm.
If you are looking for a beautiful room, very good pools, food and staff this is the place.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anddoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, July 11, 2013
Dear Guest:
Thank you for your comments. We are glad to read you were able to enjoy our amenities.
We hope you come back to Hacienda Tres Ríos during your next trip to the Riviera Maya, it will be our pleasure to be your host again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 6, 2013

Resort itself was beautiful and staff was very friendly and helpful. Exploring the mangrove forest and cenotes was very special as was the Sense tour. We had a 1 Br suite and it was very comfortable and clean. On the negative side there was no beach at all, just a sand cliff. Also the food was very bland. I would probably not stay here again and would try one of the other nicer resorts. Day trip to Tulum and Xel-ha is a must.

  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank RTSanDieg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, July 11, 2013
Dear Guest:
Thank your for your comments. We are glad to read you were able to enjoy our Tres Rios Natural Park with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells), home to 120 species of plants and 90 species of animals. It is the only nature park in the Yucatan Peninsula that includes three distinct ecosystems: jungle, mangrove forest, and coastal dunes.
We thank you for your observations and we reiterate to you that this feedback is of the upmost importance to us and appreciate it for the opportunity to improve our services. We hope you will consider Hacienda Tres Rios for your future Riviera Maya Vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
1 review
Reviewed July 4, 2013

This was our 6th year at Hacienda Tres Rios. We can not say enough about the staff at this resort. This trip was difficult for us becuase we were both suffering from medical issues but the staff there made every attempt to help us and make our week there wonderful. Special thanks to Angelica, Hector and Samuel - who all made every effort to make us comfortable. They all went out of their way to ensure our comfort in every way possible. We have known Hector and Samuel for years - they are the perfect hosts. We met Angelica this past trip and she was as awesome as Hector and Sammy...always willing to do "whatever" to make our trip wonderful. Also, special thanks to Carols ( Portinfino) and Alfonso (Mexican Resturant on the 2nd floor) - they have been and continue to be very kind, professional and willing to help with anything. We love the resort - very clean, caters to all guests, entertainment each night and wonderful food. We are members there and love our "second" family. If you have not yet visited this resort - you need to. You will be pampered beyond belief.
Mike & Barbara

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MikeandBarbara22472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, July 11, 2013
Dear Guest:
Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering a great service with a great smile.
Come back soon we are already looking forward to your 7th visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peachtree City, Georgia
1 review
Reviewed July 4, 2013

We enjoyed our stay. A very special thank you to Eduardo S., Reuben and Kevin (servers at the poolside grill) for their sincere hospitality, kindness and their attentive service. Eduardo was so friendly and took a personal interest in making sure that everything was "just right". The Mariachi band was fantastic.

Room Tip: The hallways are constructed of tile which make it very noisy at night as the late night party crowd...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review, July 11, 2013
Dear Guest:
Thank you for sharing your nice comments specially on our staff. We have shared your comment with them and thank you on their behalf.
Come back soon, it will be our pleasure to be your host again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Property: Hacienda Tres Rios
Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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