We were literally held hostage by the staff at Tres Rio. They tried to scam us with their timeshare, then when we did not buy one they tried to increase the charge for our room and refused to honor their confirmation. Then, when we wouldn't pay more money, they changed the locks on our room, then had a dozen staff members physically block us from leaving the hotel. They literally held us hostage to extort more money from us because we wouldn't buy their timeshare. Do not set foot inside this hotel or let anyone you know set foot inside this hotel if you value your personal safety.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico