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“Vacation in paradise.”
Review of Hacienda Tres Rios

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Hacienda Tres Rios
Ranked #66 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed March 30, 2013

Hacienda was amazing! The whole time we stayed we felt like kings and queens. The service was outstanding. Alma the omelette cook from casas las islas went out of her way to find us chorizo. One of the hostesses sent a doctor to our table at breakfast to look at our sons foot for some mosquito bites he had received. It was great to know they looked out for you in every possible way.

It is a very family oriented friendly resort. They do have areas for adults only, but it was nice to know I could take my kids here and stay away from the negative party crowds who only go to get drunk. Our kids had an amazing time doing the kayaking, snorkeling and all the rest of the activities the hotel offers.

The scenery is breathtaking and the beach waters are so calm. Lots of activities to do as well and all is included in the all-inclusive plan. There was a crocodile in river two which we saw pictures of. Just be careful kayaking down to the cenotes from river two. When we did get to the cenote, it was amazing.

The whole experience was out of this world and we will definitely go back. Perfect place for vacationing and relaxing and spending quality time with the family.

  • Stayed: March 2013
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Thank Kislo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 30, 2013

Accommodations were spotless, staff in La Hacienda were so attentive I felt like royalty. The beach is not the greatest, but the pools are beautiful. Food was presented well and very good. Where else could you have dinner on a decorated roof on Valentines Day, with your own private waiters, a marichi trio, ocean view, stars above, and great friends. Sammy, a staff member, is the stand out, as are most of the staff. The area of Tres Rios, and Cancun are so safe that my girlfriend and I travel alone on shopping trips.

Room Tip: All are very spacious and spotless
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  • Stayed: January 2013, traveled with friends
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Thank Joyce K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013

We, family of 4 took the very first time experience "Segway".
It was awsome! It took 10min. of orientation and 45 min. of actual ride around this beautiful nature park.
We went through path of Mangrove jungle, cenote and sandy beach.
There were 2 guides, infront and at the end for safety.
Even my son, 9 years old and daughter, 11 years old very much enjoyed this new experience.
The guides, Federvco and Jonathan were great caring staff.
They mentioned that my son, 09 years old was the youngest child he took on this Segway tour, and my son had no problem.
Oh, it was an extra activity for $25/person and it was worth it.

Room Tip: Beach/pool side on 3rd. or 4th floor give you a good view.
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  • Stayed: March 2013, traveled with family
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Thank seigo s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2013

Just returned from a 6 night stay at Hacienda Tres Rios. The beach was terrible, the service was terrible, except for a few individuals. Would not return here again even if I found a great deal. I would say the accommodations are 3 star at best.

  • Stayed: March 2013, traveled as a couple
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4  Thank 08cowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2013

The staff at this resort were great. Alejandra Esparza Ordonez (Area AyB) was so helpful and sweet especially in the coffee shop. She also waited on us in the buffet restaurant. We also had excellent service from Gaudencio Arias (Area Alebrije Rest). He totally accommadated mine and my husbands meals with no dairy. The staff at the resort accommodated us so well but I will be honest, the food was not that great. We also did a snorkeling adventure at the resort and they scheduled the Kayak tour at the same time and the kayaks were literally hitting into us and we had to keep getting out of their way. The staff is excellent but I feel the resort still has some learning to do.

  • Stayed: March 2013, traveled as a couple
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1  Thank Tonya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded April 30, 2013

Dear Guest:

Thank you for sharing your experience. We are delight to read you had a good time and enjoyed what Hacienda Tres Rios has to offer. Guests’ feed back help us improve our services and we apologize for the incident during the snorkeling tour and have shared your comment with our memory makers team.
Please come back soon, remember your Mexican private retreat awaits you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

We stayed at this resort for 4 nights 5 days and mostly enjoyed our stay. Here are a few tips/reviews.

The good-
- Very beautiful
- kids club was great for our 4 year old. He loved choosing activities and loved Sylvia. We even hired her one night to babysit since the kids club closes at 6.
- Beds on the beach were great
- we liked the entertainment although most of it started too late for our kids to stay up.
- The mexican restaurant was ok but the service is miserable

The bad-
- The italian restaurant was AWFUL!!!!! There was a HUGE cockroach and the waiters didn't even say sorry or do we want to move. They just smashed it in front of us and walked away.
- I got food poising the night after I ate at the italian restaurant :((((
- our room was SOOO noisy- we could hear carts being rolled all night outside our room. Do not stay in or near 2003.

Room Tip: Stay away from room 2003, it was super noisy!!!
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  • Stayed: March 2013, traveled with family
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1  Thank Amanda143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2013

This is the second year that my sister and friends have come to Hacienda Tres Rios for a girls week. After a bit of a rocky start over issues with our reservation, we had a wonderful week enjoying the amenities of the resort. We all enjoyed our chosen spa service to get us into the vacation spirit. The staff throughout the hotel and restaurants are very attentive to your needs and desires. We especially want to thank Gregorio who served us at the buffet for breakfast and at the Grill in the afternoon. Wonderful service all around!

Room Tip: Higher floors provide a wonderful view of the water.
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  • Stayed: March 2013, traveled with friends
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1  Thank JuliettePa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this reviewResponded April 30, 2013

Dear Guest:
Thank you for your nice comments. It is always a pleasure to see you come back and we hope you give us the opportunity to accomodate you for the third time.
Remember that you Mexican private retreat awaits you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Price Range: $160 - $696 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

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