The staff at this resort were great. Alejandra Esparza Ordonez (Area AyB) was so helpful and sweet especially in the coffee shop. She also waited on us in the buffet restaurant. We also had excellent service from Gaudencio Arias (Area Alebrije Rest). He totally accommadated mine and my husbands meals with no dairy. The staff at the resort accommodated us so well but I will be honest, the food was not that great. We also did a snorkeling adventure at the resort and they scheduled the Kayak tour at the same time and the kayaks were literally hitting into us and we had to keep getting out of their way. The staff is excellent but I feel the resort still has some learning to do.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico