If you are a peson who is a selective then Hacienda Tres Rios is the place for you. The staff members are very kind and accommodating. They pay attention to detail. There are and array of activities for adults and children to enjoy. The resort is very well kept. They have a low turn over of employees. The employees seems to be invested in their job and they make customer service their number one priority.
The resort is environmentally friendly. They've 326 acres of land. There is a nature park on site. There are many water activities on site such as kayaking, snorkling and diving. They can also arrange off site activities such as horse back riding, para sailing and an array of tours.
The resort has four a la carte restaurants. They have a very great selection of gourmet dishes. They have a Mexican restaurant-- one of my favorites, An Italian restaurant--very intimate and romantic, an Asian infusion--great sushi, and there is an open air grill which is open for breakfast, lunch and dinner.
Upon arrival, they greet you with fresh juice! Check in is at 3pm but if you arrive early, they'll keep your luggage and you are allowed to use the facility. A concierge is always present to assist you and give you an itinerary of the actvities for the week. Children have their own check in welcome desk. They receive balloons--the children really have fun.
This is not a resort for loud young people but perfect for families and adults who enjoy nature and tranquility. They do have bands who come in and they have a welcome and a farewell party. There is a theatre on site and at least once a week they have a performance.
They do carry prime brand liquor. They have two bars at the beach, a sports bar, one at the grill, a full bar at the breakfast buffet and in the evening, there is a martini bar overlooking the river. The clientelle is mostly polite and well mannered. Their wine selection has gotten much better over the years.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico