All staff from front desk to concierge to housekeeping to food services were amazing. They will do everything they can to accommodate you. If you require something, ask. I stayed here when it was not that busy, so I cannot comment on service at peak capacity. Keep in mind that outside of the US, things are different and manage your expectations accordingly.
The rooms were nice and clean, but not the best design. For example, the toilet is in one place, the stall shower in another, and sink area in middle, so you lack the privacy of a closed bathroom door. The only private place to dress is in the water closet. Shower has great water pressure and ample hot water. No robes provided, but were upon request. There is a very strange blow dryer that looks like a vacuum (recommend bringing your own travel dryer). Mini bar is very stingy with bottled water. Had to keep asking for extra. Would be nice if water coolers were provided on each floor. Suggest keeping your empty bottles and refilling at the pizzeria or the gym. Take advantage of the pillow menu (but you must ask). Don’t pay extra for jetted tub in room. It took forever to fill and was not hot. One of the pools has 3 jetted pools, use that instead.
BEACH AND NATURE PARK
There has been a lot of controversy about the beach, so here is the scoop: the beach is small and has covered beds and lounge chairs. These go fast so get there early to grab one. There are no umbrellas, but ample shade from palm trees. The VIP section has its own seating area, which is enforced when resort is busy. The ocean is more Atlantic Ocean than Caribbean in the section directly in front of the resort. It appears to have suffered some beach erosion (there is a 2-3 feet drop) and they are in the process of fixing that. That said, if you walk 30 feet from there to the other side of the reef, you will be greeted with natural wonder. Tres Rios is where the river and ocean meet and is very beautiful. There is a section of crystal clear fresh water cenotes that you can swim, snorkel, and kayak in that are amazing, as well as the ocean. The parts near the shore are very shallow and great for young children, but there is a strong current. Kayaks and sailboats are provided. No rafts at either pool or beach.
The nature park is overrated. There is not much to see aside from a bunch of cenotes that look like ponds and mangrove trees. The bike tour was disappointing and the bikes were old, back-brake bikes that were rickety and uncomfortable. I regret not going on an excursion to one of the other parks such as Xel Ha, Xcaret or Xplor (they are an additional fee but look amazing).
In Mexico, all-inclusives are the way to go for safety and price, but I have never been a fan of how you must eat on their schedule, much like a cruise. Poolside, beachside and room service have a very small menu. The restaurants rotate a closed day so check schedule. During peak capacity reservations are recommended. Also, aside from the buffet, the menu is same every day, which gets tiresome. La Casa Islas is the buffet open for all 3 meals and best for breakfast. Alebrije serves authentic Mexican food. If you prefer Tex-Mex, you may be disappointed here, as I was. Live Mariachi band. Portobello was ok but did not have authentic Italian food. There is very little you will recognize on the menu, but the garlic shrimp was good. The “tartufo” turned out to be a flan. It has a dress code for men. Kotori is Asian fusion cuisine and is pretty good. Hacienda Grill (outdoor poolside) had the best food. Recommend the rib eye. There is a dessert restaurant that had a lot of little pastries. Desserts were pretty disappointing overall. The only place that has ice cream is Kotori.
As others have said, there is no top shelf liquor and the drinks are watered down. They even had generic Kaluha.
The timeshare tour was mentioned but staff was not pushy at all about it, however, this was booked through a travel agent. They use it to offer a tour discount. WiFi is an additional fee. You can use computers in media area for $5/hr. Think this should be included in a luxury resort. The DVDs are either very old movies and all in Spanish, so bring your own if you want to watch tv. The gym was very basic with a few treadmills, ellipticals, and bikes for cardio + nautilus and free weights. Spa is typical resort pricey. Had a “sport” massage that was really Swedish at best. They oil they use makes your hair greasy. The security at the resort is great and you don’t have to worry about unsavory characters trying to sell you drugs at the beach, etc.
Overall, a very nice, clean, relaxing place w/ great service and mediocre food.
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico