We spent 5 nights at Tres Rios and had a very positive experience. The staff are very helpful and courteous. Silvestre the" Bell boy " helped us to sort out our return trip to the airport. Hector the concierge introduced us to the resort and answered questions that we had. Maria as well at the concierge desk was knowledgeable and capable.The meals were amazing in the speciality restaurants and we had no problem getting a table. The resort is young and still expanding so the beach directly in front of the resort still needs some work due to seaweed. there is a beach that has been cleared 100yds away on their property that is great for kids with shallow water , light waves and white sand. There is a bike tour and a snorkel tour on the grounds.The bikes are not of great quality to enjoy and the helmets are cracked and don't fit well. Hopefully, new bikes are on order! A few minor items needed fixing in the room and these repairs were taken care of within the hour. The rooms and the grounds are immaculate, and the gardens that were planted from the onsite nursery are beautiful. We would recommend this resort to others .
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico