Our experience from the checking on our reservation on room request with Customer Service MGR. Jose Axel was not only confirmed but exceeded our expectations from the moment we arrived but thruout the whole 7 days of our stay!!!!!!
We were also blessed by Mgr.David Martinez who turned a 70th BD celebration at The Chefs Table Dinner from a non event because of communication error into a celebration of the best meal of my 70 years traveling all over the world!!!!! Those who made this possible along with David were Nesero Francisco who was both entertaining and accomplished in choice of wines and meal presentation.Ezequie Chef Israel choice of courses, preparation and presentation were only exceede by the gastronomic experience!!!!!!!
Another special meal prepared for us to make up for the inconvience of having to wait on Chef Table Dinner was at the Portabello by Samuel Gabriela and chef Israel again above and beyond service and meal!!!!!!
Our week was also made terriffic my Concierge and owners update staff Patricia Carlos and Regina
- Official Description (provided by the hotel):
- Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more less
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- Also Known As:
- Hacienda Tres Rios Hotel Playa Del Carmen
- Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico