We where looking for a nice place to spend a couple of days in playa del carmen. After checking in we where told that we would get a kitchen. After a while we´ve been told that we only get a kitchen (grill, plates etc.) if we would pay the whole amound of our stay. That wasnt mentioned before. Well anyway we payed and left the key for them to insert the grill etc. into the room. After coming back nothing has changed in the room. They told us that we wouldnt get a grill etc. because they dont provide that and that we wont get breakfast included because we didnt booked online. That was really dissapointing for us as the kitchen was the main reason why we choose this hotel. The conversation wasnt as polite as it should be.
Besides of that the AC and the hot shower and specially Internet wasnt working. The best thing of all, one of the stuff knocked on our door like 5 times while we where sleeping -even having a "please dont disturb sign" on the door- to tell us to pay more because she has forgotten to add the tax and some other fees. She just entered the room without permission. Fix price which I and they agreed on was 500Pesos incl. tax now we where wondering why they wanted more money.
As all of the stuff where not able to speak nor to understand english I insist to speak with the owner. After that request I was told, that they dont have the owners number because of security reasons and that they would be responsible for everything.
This was a very unpleasant stay for us. Very very noisy as it seem that the stuff bring theire kids to work every day.
At the end they told us to leave because we didnt agree to pay something on top for no reason. We where really dissapointed and couldnt believe theire behavor. We decided to leave immediately and wanted our money back which we payed for the next night in advanced. They resist to gave us the money back.
Very agressiv and unpolite stuff and nobody seem to care about the guests. Even our neighbours had a complainmend to make.
We are long travellers on a worldtrip for 1,5 year and never had such a bad experience with a hotel like this.
- Official Description (provided by the hotel):
- Hotel Alux Playa del Carmen is a small hotel built in a Mexican hacienda style. The guest rooms are spacious and comfortable with ironwork details, colorful tiles and original floors. All of the rooms are located around an open veranda. These small details can also be seen throughout the hotel. The hotel offers modern commodities at affordable rates. Therefore, ideal for the independent traveler, either for business or pleasure, because it allows him/her to maximize his/her budget without sacrificing quality or service. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Alux Playa Del Carmen Riviera Maya, Mexico