Upon our first stay at Piedra de Agua (Dec 2011), we found everything to be perfect. Valet parking was free (except tip of course), the building is romantic colonial style, small pool with hammock for an afternoon siesta, good food, bar, and the room was calming and made us feel we'd walked into a spa. Location and price are the main draw, as many hotels around the corner are three times more expensive.
However, upon our second stay (April 2012), there was only one staff when we arrived, and we had to take our own bags in and wait for the staff to explain their 'new' parking policy (which cost us $20 USD per day). Then, we found the room to be stuffy, noisy, the phone did not work, and our air conditioner leaked all night (using all the towels to soak the water). We were moved to another room on the courtyard side, which was 3 times bigger and quieter. Should have been assigned this room to begin with.
In addition, our simple breakfast meal took one hour, because the waitstaff did not attend to us for ordering or for the check.
This is the best deal in Merida, BUT the staff need to work harder to keep their clients happy and attend to basic needs.
Will think twice about returning.
- Official Description (provided by the hotel):
- We are the only boutique hotel in Merida's downtown. We have 20 suites with king size beds, queen size beds or twin beds. We offer all the boutique hotel services such as free parking, free WIFI in all the rooms, fitness center, restaurant and bar open from 7 am to 2 am, lounge and pool area, laundry service, tours and transportation service to all touristic attraction in the state. Besides we have a romantic underground wine cellar where we offer romantic gourmet dinners. ... more less
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