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29 - 34 of 135 reviews
Reviewed December 14, 2012

..and if you have met a Maya, you already know they're as sweet as honey.
I stayed at Casa Santiago with 2 girl friends in November and everything was just perfect: the location (close to everything and in a very authentic pretty street), breakfast (Frank's homemade granola is to die for, he gave me the recipe and I'm making it for my family for Christmas), the rooms and beds (where the best in our entire 3 week stay in the Yucatan), the swimmingpool and garden (a true fairytale, we even saw hummingbirds during breakfast) and of course the excursions. We did 4 excursions and were only planning on doing 2 but Roberto is just so fantastic we couldn't stop. I think he is the only singing guide in the Yucatan :)
The day we arrived we were even invited for lunch.. we felt at home from the first day.
Just stay here and you will copy paste my review, I'm sure, Frank made us feel like princesses and we will never forget him or Casa Santiago.
Thank you, Frank!!

  • Stayed: November 2012, traveled with friends
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Thank Eva D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

My friend and I thoroughly enjoyed our all-too brief 5-night stay at Casa Santiago. We were both filthy clean retired Japanese women in our late 60's eager to explore the fabulous Yucatan on our own but were not quite sure how to go about it. Casa Santiago provided us with just the right kind of extra service that we old ladies needed: Roberto, the chauffeur, restauranteur, and local historian. Every day we chose a different place to explore: the Maya ruins, the coastal nature reserve with flamingos and crocodiles in the mangrove forest, and the mysterious Loltun caves. The owner Frank even offered to send his manager Sergio to accompany us to the caves just to make sure that we did not fall off the rocks in the caves. Like an ideal family-run B&B, we were treated like guests of the family with wonderful hospitality. Frank even let us use one of his prize possessions, a battery-run mosquito zappers shaped like a tennis racket that worked magnificently eliminating all the mosquitos from the room. It was so much fun to stay at Casa Santiago, and I am sure we will return to see the staff in the not so distant future.

Room Tip: Buddha Room, only $40/day more than other rooms, with air conditioning, a TV (if you need one), 2 dressers, and a king size bed.
  • Stayed: November 2012, traveled with friends
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Thank Hiroko R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

We rented Casa Feliz which Casa Santiago's website stipulated was a house in the same compound as the owners' house and the nearby Casa Siantiago B&B. Casa Feliz had a pool which was shared with the owners when in residence. The words "peace, privacy and rental home" used on the website, shaped our expectations.

Some Surprises

Having rented Casa Feliz for three weeks in March 2012 (my apologies for the tardiness of this review), some surprises occurred upon our arrival. The casa was not ready and in fact, someone had been sleeping in the main bedroom and we got the impression that it was not a guest. When we returned to the main bedroom after an extremely fast cleanup had been done, it was obvious to us that they hadn't changed the sheets but simply made the bed. Tired, we decided to just ignore it.


The second surprise was a big door in the living room between Casa Feliz and the owners' house next door. It did not lock on our side in Casa Feliz but rather it locked from the other side in the owners' house. And in the hallway was a long cabinet with tourist information on it. Puzzled, I told the manager that I was led to believe that we had rented the entire house. He assured me that that was the case.

The third surprise was that we soon realized that the manager and certain staff had moved into the owners' house.

The Good

The casa was beautiful but perhaps not the cleanest so we paid one of the staff to clean the floors etc.Breakfast was provided every morning by the manager: this included fresh fruit, pastries and coffee. We absolutely loved this breakfast and so appreciated it.

More Surprises - Surprise Visits

One day, we were eating an early lunch when all of a sudden we heard footsteps coming down the hall. The manager arrived and without a word, studied some literature on the long hall table (the long table with the tourist info is just opposite the entrance to the kitchen). Thankfully, we were dressed and we made sure from then on that we were always "decent" because we never knew when we were going to have a visit.

Another day, 11 PM at night actually, we were in the kitchen thinking about heading to bed, when all of a sudden we heard noises in the second bedroom. We found the manager checking on the air conditioning. (We had asked him earlier in the day to fix it which he had as best he could).
He scared the heck out of us.

Needless to say, we (three women) locked our bedroom doors every night, but it was more of a psychological exercise than anything else as the door handles were almost falling off.

Yet More Surprises - Social Get Togethers and Pool Availability

Concerning the pool, one look at the murky water in the pool upon our arrival and we decided that we weren't going in until it had a good cleaning. We even were willing to pay for the cleaning, but in the end the manager took care of it. Finally, after about a week, the pool was thoroughly cleaned and useable. Meanwhile, the temperature in Merida was approximately 35 Celsius (95 Fahrenheit). We had the pool to ourselves for a couple of days and then Friday night, the manager had a noisy get together with his friends beside the pool. On the weekend, the manager and his friends were drinking and playing in the pool. We could not even enjoy our patio in peace because the pool was only a few feet away. The next weekend, the same thing occurred so I finally requested the pool for the Sunday as my sister was arriving. The manager asked if we couldn't share the pool with him and his friends. I felt like asking him if he couldn't share the rent we were paying but held my tongue.

My sister did arrive and we went out the Sunday morning and found a huge broken planter on the sidewalk right next to our casa. Thank Goodness, we hadn't been beneath it. The manager had had another social get together on the roof terrace the Saturday night and we suspected that the planter had an accident.

What with the social get-togethers, pool sharing and the unannounced visits, our stay was becoming stressful so we ended up extending our visit to a Hacienda and spent the rest of our last week there.

In conclusion, the casa is very well located, a few blocks walk from the main square. There's a small supermarket nearby for essentials but you would probably need a car to do any major grocery shopping as the markets and large grocery store are much farther away. It is a beautiful casa; we just wished that it was better maintained. It has a beautiful pool but pool availability was a problem and Merida can get extremely hot.

The manager, Sergio, despite the surprises, was always responsive to requests and very knowledgeable about the area's history and sights. He was a very charming "host".

Given the manager's laid-back approach to boundaries, I would suggest that this place is more suitable for a group of young people in their twenties or a family with teenagers, people who are extroverted and don't mind sharing the house and pool with off-site visitors. Be aware that you are not really renting a house but rather a couple of bedrooms with ensuite bathrooms and a kitchen, and you'll be fine. As for Merida, there is so much to see in the city and the surrounding area. It's a must!

One last note; the patio has lots of vegetation and there are lots of mosquitos etc in Merida so if they like you, you'll have to spray yourself all the time even in bed.

Room Tip: The main bedroom- the Buddha Room- is spacious and has air conditioning which functions well. However, in the second bedroom- the Africa Room- the air conditioning unit did not function well at all. This bedrrom also doesn't have any windows except for a colored window into the Living Room.
  • Stayed: March 2012, traveled with friends
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2  Thank HayKay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

Casa Santiago.. how I wished we could have stayed longer!

This delightful B&B is a combination of a couple adjacent properties that has been turned into a wonderful place near the center of Merida. The place is beautifully designed and put together. Each room has its own personality, and you can choose which room to book from their website.

There are a couple swimming pools to enjoy, a couple shaded areas in which to relax. The photos already posted are an accurate portrayal of what to expect. It's location is less than a 10 minute walk to Plaza Grande, also a few blocks straight down from the bus terminal. The surrounding area itself is pretty quiet.

We stayed one night in the Yucatan room, and one in the Buddha room. The Yucatan room has 2 double beds and has a window to the street. It was rather quiet despite being next to the street. Buddha room is in the other part of the compound and was wonderful. A tranquil space with soaring ceilings, open bathroom area with a serene shower.

I have nothing but good things to say about this place. Only wish we could have stayed longer than 2 nights!

Room Tip: Choose the Buddha Room! You won't regret it.
  • Stayed: April 2012, traveled as a couple
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Thank pizzicatochgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2012

This is our second time staying here and we really loved it... stayed for 6 nights! Breakfast was delicious with fresh fruit, pastries, yogurt, etc. It's very comfortable, warm and inviting, a great place to land at the end of the day and relax on the patio in the back garden by the pool. It's enough away from the hubbub of the city to be quiet and calm, but close enough also to easily access the main square. Walk a few blocks any direction and you'll be right in the heart of it all... shopping, dinner, entertainment!

Sergio, the manager, was awesome and took excellent care of us! From the start, he was at the airport to greet us... to the morning we left, he was up at 4:30am and made us coffee... he was the perfect host! We had many questions and he always took the time to give us the answers! He recommended a wonderful, inexpensive seafood restaurant that we enjoyed very much. I look forward to visiting Merida again and will, without thought, choose Casa Santiago! Hope Sergio is still around as we enjoyed very much getting to know him!

Room Tip: We stayed in the Yucatan room, the only room with 2 beds which was needed for our family.
  • Stayed: February 2012, traveled with family
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Thank 3RBecks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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