Based on all the favourable reviews on TA, we stayed at this B&B for 4 nights. The positive things are the location - its centrally located, a short walk from the bus station and the main square, and the rates are very reasonable.
The room was fine, had some problems with hot water - but not a big deal. We wished that the safe (basically a metal cash box) was screwed onto the shelf in the closet. We didnt have any incident, but it was very easy for anyone to just pick up the box and walk away with it.
I think the main reason for not having a more positive stay was the manager, Sergio. He met us when we arrived and for the 2 minutes he spent with us he basically just gave us the keys and told us the time for breakfast. No overview or orientation - which is usual at most B&Bs. We asked him for a recommendation for dinner and he simply told us to head to the main square where we would finds lots of restaurants. Not once during our stay did he ask how was our stay, or if we were ok with the room - again, things that are typically asked by managers. In fact, he never even thanked us when we checked out. We have usually found B&B managers or owners to be the "host" during the stay, but Sergio is no host. Saying that, he did seem to enjoy hanging out for beers with some of the other guests. I would put this down to lack of maturity and experience? I am not saying that he was rude or unpleasant, but just lacking in making us feel like we were welcomed guests.
The overall experience was ok, but not the experience that other reviewers here seem to have had. We wouldn't stay here again,
- Official Description (provided by the hotel):
- Casa Santiago is a home and a bed and breakfast in Merida, the capital city of the Yucatan which was founded in 1542 on an ancient Mayan site. It is charming. There are 8 spacious air conditioned suites and all have ceiling fans, private baths, work desks, and original pasta tile floors. There are two pools and beautiful gardens. We are just three blocks from the main square and everything is in walking distance. We offer great tours. Breakfast is included. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Agoda so you can book your Casa Santiago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.