My husband and I stayed at this hotel for 4 nights. Our main reason for staying here, was to go to Chichen Itza and experience Cancun for a few days. The majority of our stay was in Akumal...about and hour and a half south. Our room was on the second floor. It was very noisy, but I come prepared and had earplugs. Our room was right in the centre of the hotel where the stairs and elevators are. This floor is actually open to the main floor below with vaulted ceilings. You can hear everything going on downstairs. That being said, the rooms were very reasonable and clean as well. Two double beds, table and chairs and clean bathroom. The room was very large. There was also a balcony over looking the pool, (also noisy with kids during the day). This hotel is not in the tourist zone near the ocean, which is part of the reason we chose it. The week we were there was spring break and we didn't want to be anywhere near that craziness. The staff was very helpful and friendly. We enjoyed this area more than the touristy areas, as you are not hounded every minute by street vendors, pushy people, etc. In the downtown, there are large neighborhood squares called SM's. We went to SM 28, which was very much a tourist trap. Later on we discovered SM 22, which was a market where all the local people go. It was wonderful. No one really speaks English here, so bring a book to translate. It was so nice to see all the families with their children enjoying their evenings together. The kids had clowns and a park to play in. Lots of little stalls to browse and no one is pushing you to buy something you don't want. We ate taco's for $1 each and beer was 2 for $3. Street artists and musicians galore. This is how I picture Mexico must have been before it became Americanized. All in all we had a fabulous vacation. This is not in the tourist zone, and it is in the heart of the city, so quite noisy. No ocean either. There are a lot of restaurants and bars nearby to try as well. I do recommend this hotel as a place to rest your head after a day of exploring for a great price.