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“Nice hacienda run by a French family”

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Hacienda Santa Cruz
Ranked #47 of 105 Hotels in Merida
Certificate of Excellence
Reviewed January 21, 2011

The hacienda is very well renovated and decorated with a lot of taste. Our room was spacious and very pretty. The father of the owner gave us a tour of the hacienda which was really nice. This is really more like a luxury B&B than an hotel, you feel at home.
The restaurant is very good for dinner, the breakfast was average, drinks and snack are really good, you can ask anything you want they will make it for you! However the food is quite overpriced compared to other places of the same standing in Mexico.
Overall very good experience, I would recommend the place.

Stayed: December 2010, traveled with family
Thank voyagistablog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this reviewResponded October 15, 2012

it is a plesure for us to help our guests to find the best place in Merida or around the Hacienda
thank you.... Robert

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31 - 37 of 174 reviews

Reviewed January 2, 2011

The rooms and grounds of this hacienda are wonderful. However, the restaurant was hugely overpriced and the quality of food was mixed. Breakfast was also disappointing. We would recommend with the proviso that you should try and eat elsewhere.

  • Stayed: December 2010, traveled as a couple
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2  Thank Still_travelling2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this reviewResponded November 12, 2013

thank you to take time for commentary ....very sorry that you didn't enjoy the food .
Robert

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Reviewed September 25, 2010

A very special and absolutely lovely Athmosphere - perfect to make a good relaxing time!!

  • Stayed: July 2010, traveled with family
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Thank asterix64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propriétaire at Hacienda Santa Cruz, responded to this reviewResponded October 15, 2012

thank you ...Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2009

Before I start to give my review I would like to point out that I work in the 5 Star/Diamond Hotel Industry as a manager for 17 around the world for top hotels. I usually don't like to stay at hotels because i can't "disconnect" from work as I keep looking and focus on operational aspects. This said, I spent 3 night over thanksgiving in Hacienda Santa Cruz with my fiancee and her parents and I have to say that I was incredibly surprised on how I felt upon my departure. As a hotelier working in international companies I want to thank Frank and Caroline, the owners, for keeping alive the concept of hospitality...the foundation of our industry. They have done an incredible work on the Hacienda making a beautiful and functional place to relax and enjoy. The grounds and property are beautiful and one can relax and unwind completely. Who cares if you don't have TV and telephones etc when the property is so visually stimulating. Also, the feeling of being guests in their home is a great touch that can't be achieved in commercial hotels. Food was great ( albeit a tad expensive if you live in Mexico but very good ), the location is fantastic because you are close to downtown Merida and the the sites around the yucatan but in a wonderful and idillic setting.
Thank you again for a wonderful stay and great memories and I ask the Tripadvisor readers to support such wonderful Hoteliers that embrace the lifestyle and allow us to live such wonderful moments.

  • Stayed: November 2009, traveled with family
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Thank HotelEyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fertibob, Propietario at Hacienda Santa Cruz, responded to this reviewResponded November 1, 2012

your comentary is an honor for us ...we are very proud ...I think your right whn you speak about the " atmosphere" ...and the fundation of the Hospitality industry ......this is the most important thank you very much Robert

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Reviewed January 29, 2009

This hacienda is the perfect place for a holiday: it lies outside Merida ( buses pass by all the time and taxi's are available to get you into town in 20 minutes). Robert and Caroline Franck are such wonderful hosts, friendly, informal and they anticipate on everything you might me needing. Caroline is also a very good cook, she mixes french, creole and mexican food into very tasty dishes. The other staff is very good, they love what they are doing and that's all centered on giving you a good time.
We were there during the Xmas-holidays for 11 days; we were there with our family of 8 persons ( 6 adults and 2 children aged 7 and 9) and we really didn't want to leave. We all travel a lot and are critical people, but our conclusion for once was unanimous: this was the best hotel we have ever stayed in!
The hacienda has 2 pools, a big garden, a spa and rooms ( all different) scattered on the premises, so you have a lot of privacy. We stayed in 2 suites, those were huge with incredible bathrooms ( never seen such big baths) and private terraces.
Everything was very clean and lovingly restored in a beautiful mixture of old and modern style. We really couldn't think of anything that needed changing, but the most wonderful thing remained the atmosphere of staying with friends.
Robert and Caroline speak fluently english, spanish and french, a bonus which helped in arranging trips to everything interesting the Yucatan has to offer.
If you want to have a holiday in which you are spoilt rotten in beautiful surroundings, go to this perfect place!

  • Stayed: December 2008, traveled with family
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Thank valkjes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2009

We spent a few nights at the Hacienda Santa Cruz and could believe our luck in finding this place. This hacienda is located on a large property that has been completely renovated by the French owners. There are only 9 rooms but they have been beautifully renovated with all of the modern conveniences. The food is prepared by the owners wife and is amazing . They pair it with wines from Argentina.

We enjoyed the place so much we discussed having our daughters wedding here!

Highly recommended.

  • Stayed: January 2009, traveled with family
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Thank Vancouvertopvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2009

Hacienda Santa Cruz is a truly special property and anyone traveling to Merida should consider staying here. The hotel has not yet made it into U.S. guide books, an omission that I hope will be corrected in forthcoming editions.

The owners, who acquired the property just seventeen months ago, left their lives in Paris to run this hotel, and their dedication and commitment are evident throughout. The rooms are apacious and the decor is stunning, with gorgeous fabrics and furnishings. The bathrooms are magnificent- large and luxurious. The public areas are beautfiful as well.

The grounds are a delight. The casitas open on to a lovely courtyard, each with its own small balcony and hammock. There are two refreshing pools and a beautiful garden enclosed by high stone walls filled with orange trees and other flora.

The food is terrific. We had splendid meals each night on the patio. The desserts, in particular, were phenomenol. The owners also provide a continental breakfast (included in the price) and fresh eggs. The bread is excellent, and on the last day included homemade cinnamon doughnuts.

The location is incredibly convenient -- near Merida, but much quieter. We visited Uxmal, which is easily accessible, as well as Celustun (to see the flamingo preserve), both of which I highly recommend. We could easily have filled several more days with other jaunts.

Hacienda Santa Cruz is also a wonderful place for families. We were there with four kids, who simply fell in love with the property, especially the wonderful dogs, Daisy and Negrita, who are such a delight!

The owners, Frank and Carolina, are so gracious and such marvelous hosts, and we very much enjoyed meeting them.

All in all, an absolutely first rate experience.

  • Stayed: January 2009
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Thank KarenfromDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Santa Cruz

Address: Calle 86 s/n, Merida 97315, Mexico
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Merida
#12 Romantic Hotel in Merida
#19 Luxury Hotel in Merida
Price Range: $205 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda Santa Cruz 4*
Number of rooms: 25
Official Description (provided by the hotel):
Founded in 1640, Hacienda Santa Cruz was formerly a Franciscan monastery, monks inhabited and ancient part of the hacienda "la casa principal". Nowadays Hacienda Santa Cruz is changed into a marvelous boutique hotel with its unique personality and well defined character. Well located , Hacienda Santa Cruz is within only 10km from the international airport , 12km from downtown and very close from the most important archeological and natural sites of the region "UXMAL; MAYAPAN and CHICHEN-ITZA" ... more   less 
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Also Known As:
Hacienda Hotel Santa Cruz Palomeque

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