We planned our vacations with love and to spend time together with our 4/years old son. We booked a nice suite, they only have two in this hotel. The suite was nice, well-furnished.
We just have been there for 10 minutes when things started to go from terrible to worst., we found a used condom nearby the bed, fruit was never replenished, bath tub was clogged during our entire stay, turndown service was not done in 2-days in a row. Above-all the WORST part became when upon check-in they blocked our credit card rather than for a charge of Mxp $3,000.00 they noted Mxp $30,000.00. UNBELIEVABLE! this was done last July 10th and we are still struggling to get our money back!!! There is no detailed oriented staff, we continue waiting for an answer and even though the Rooms Division Manager has tried, they cannot offer any solution. With this incident, we were not able to continue enjoying our vacation. We understand it was a human error, but the way they handled this unfortunate situation was not done in a professional way. We demand an answer to this issue and will never, use Presidente Intercontinental Hotels in the future. Never again! Our vacations ended with this incident and still no answer!!!!!!! We are part of the hospitality business, and we know exactly what should have been done - they even involved their Regional Controller, which we are still waiting to hear about this resolution / which as of today it has been useless. We are about to proceed legal and even they claimed a charge-back has been done with their bank, they money is not yet into our account!!!!
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- Also Known As:
- Intercontinental Presidente Merida Hotel Merida
- Presidente Intercontinental Mercedes
- Intercontinental Hotel Merida