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InterContinental Presidente Merida
Ranked #14 of 106 Hotels in Merida
Certificate of Excellence
Reviewed July 19, 2012

Located in the heart of downtown. An Old Hotel but in good condition. Clean. Service was average. Had a few problems with the A/C.

  • Stayed: April 2012, traveled on business
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Thank Felipe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 - 152 of 629 reviews

Reviewed July 4, 2012

Having arrived in Merida to sort out an unexpected and stressful passport situation at the US consulate the relief of finding such a great and friendly hotel nearby cannot be overstated. All the staff have been great and the attention given to our 2 small children by the staff has really been a joy. Only sorry we are not here under easier conditions but really really love this Hotel

  • Stayed: July 2012, traveled with family
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Thank Alastair G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2012

The room in this hotel are beautiful and spacious. I stayed in one of the newly remodeled rooms and everything in it is first class. The beds are super comfortable, the bathroom is huge and the room is super quiet. The front desk attendant are really nice and attentive, especially the lady named "Yarisol". I was really impress with the level of service she offered, her knowledge of the city and ability to suggest different tours in the area - very helpful for someone like me that did not know what to do for fun in Merida. The buffet breakfast that was included with my room, and it offered everything I could have wanted and more. One thing that I found nice about this hotel is the way they made the entrance to the rooms. It has a feel of a colonial house as you enter - just look at the picture, I can't explain it. The only bad thing I found was the smell in the parking lot when I went to pick up my car, please do something about that smell - my solution was to allow them to vallet park my car - also included at no additional charge.

Stayed: June 2012, traveled solo
Thank Travel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2012

I stayed the last week at the Villa Mercedes Intercontinental Hotel in Merida and I really loved this property. Excellent service, The front desk very helpul. The bellboy, I think his name is Willy, I am not sure, all the time he was pending about us. The staff very friendly. I could see that they have the best service in the area. I will return definitely once again in a near future. The beds are amazing. I love everything in this hotel.

Room Tip: all the rooms are excellent.
  • Stayed: June 2012, traveled on business
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Thank travel177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2012

The hotel has a "wow" factor and is absolutely gorgeous. It has the old charm and looks exactly like the photos posted. From our past experiences the Presidente is better in comfort and the rooms are more spacious than other 4 and 5 star hotels in the area. The hotel is in a convenient location: walking distant to Walmart; across the street from two money exchanges, shopping center, convenience store; walking distance to banks and restaurants; one block from Paseo de Montejo; and is within 10 minute ride to the "centro." The hotel restaurant is great and Chef Sergio will cook a delicious meal at your request. The bus stop is within a block, in the evenings carriage rides are available less than a block away and taxis are readily available. The entire staff are very friendly and go out of their way to assist you. The Concierge Manager, Carlos "Charlie" and his assistant, Maggie, go out of their way to help and seriously address customer complaints to make your stay comfortable and enjoyable. The swimming pool is not heated; please note, it is extremely HOT and humid in Merida so the best time to visit is October-March.

We stay at the Presidente for extended periods when we travel to Merida; last year we stayed 60+ days at the Presidente. On our visits this year we have seen some improvements at the hotel to address some of the issues previously posted by other visitors. The Presidente is better than other hotels in the vicinity. The General Manager is the person responsible to make sure all staff is well trained in their areas. During our last visit the Presidente had a new Operations Manager come on board and this person seemed eager to start implementing new strategies for improving quality at the hotel and was highly visible around the hotel. Visibility is a must for all managers to be observing first hand the entire operations of their business. All told, the hotel is moving in the right direction striving to reach excellence in comfort and quality to their clients.

Room Tip: Interior rooms are quieter from street noise and rooms above the second floor are better.
  • Stayed: April 2012, traveled with family
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Thank Romtravel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2012

I stayed at the presidente with my family. THe hotel is nice, but several things could improve. The room although big had a worned out safety box (could not see the numbers), also several things were broguht into the room one or 2 days after we had arrived (the small bedside rugs, etc).
The other thing that really needs fixing is the intense raw-sewage smell on the underground parking-lot, they really need to do something about it.
On the plus side, the bell-button staff was really nice.

  • Stayed: April 2012, traveled with family
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Thank ZorroPlata67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Presidente Merida, responded to this reviewResponded June 19, 2012

Dear ZorroPlata67,

Thank you for staying with us and leaving a review. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into.

If there is anything you need next time you stay with us, please do not hesitate to contact the Manager on Duty.

Sincerely,
Jaime W
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2012

Room interiors are of really good quality (in its category). Architecture of the hotel is the most appealing feature. Coffee service inside the room was kind of awful, thanks to the low quality instant-like coffee. It's quite near city centre so location is a plus.

  • Stayed: June 2011, traveled with family
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Thank Luis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Presidente Merida

Address: Avenida Colon, Calle 33-a Centro 500, Merida 97000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Merida
#6 Business Hotel in Merida
#8 Luxury Hotel in Merida
#12 Family Hotel in Merida
#16 Romantic Hotel in Merida
Price Range: $97 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Presidente Merida 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Intercontinental Presidente Merida Hotel Merida
Presidente Intercontinental Mercedes
Intercontinental Hotel Merida

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