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“Beautiful hotel right in the center”

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Hotel Casa del Balam
Ranked #13 of 103 Hotels in Merida
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
98 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Beautiful hotel right in the center”
Reviewed October 8, 2013

My husband and I recently spent one week at this hotel in Merida, where we went to attend an international conference. We enjoyed very much the several patios of the hotel, full of vegetation and with comfortable rocking chairs. The rooms are nice and the cleaning service excellent. The only "negative" point is the continental breakfast, which is exactly the same every day, and after a few days it becomes pretty boring. As an alternative, you can choose from the menu, which offers delicious omelettes, among others, along with traditional Mexican food.

Room Tip: All rooms are more or less the same size and format, except for the few honeymooners, sort of suites...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EmanuelaDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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503 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chapel Hill, North Carolina
Level Contributor
146 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 16, 2013

We stayed in the Casa del Balam a few years ago on our first Merida visit. We both liked the hotel, although my wife thought that our room was a bit small. Since the hotel is in such a great location I wanted to stay there again on this visit and the simple solution to the small room was to upgrade to the "honeymooner" room.

The room we got was very nice, it was spacious with a king sized bed and it had a nice bathroom. It was a corner room on the 4th floor, so the road noise wasn't an issue and the street view was nice.

The hotel offers a "free" continental breakfast for those staying with them. I wasn't expecting much, but the breakfast was a pleasant surprise. We got very nice plates of fruit along with toast and breakfast cake. It made for a filling and healthy breakfast for us and I considered it a good value.

The service during our stay at the hotel was excellent across the board, from the front desk folks, the housekeeper to the restaurant staff.

As mentioned, the hotel's location is perfect, two blocks from the main square and there are lots of shops and restaurants within easy walking distance. I would definitely stay in this hotel again on our next visit to Merida.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MGG56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mclean, Va
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 28, 2013

Just off the main square close to everything plus the car park is just a few doors down the block. We had to leave early the second day so they packed a nice box lunch for us. Everyone was helpful and the setting is very nice and reminiscent of its origins as the Balam family hacienda.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jhc7201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amherst, Massachusetts
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 17, 2013 via mobile

Hotel is centrally located to historic center on a heavily travelled street. There was noise all night long. Luckily we travel with. white noise generator so were able to sleep. Americano breakfast was quite good and wait staff very attentive. Desk clerks were a bit brusque on arrival and odd to have a locked refrigerator with the implication, "you open, you pay" even if you don't use anything in it. Also clearly states you can't use it for things you purchase elsewhere. Inhospitable. That said, it's very pretty, especially the courtyard for breakfast.

Stayed August 2013, traveled with family
Helpful?
1 Thank Sally I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 28, 2013

I stayed here in July 2013. This hotel has the flavor of a traditional Mexican hotel, therefore it is always different from staying at a Hotel from a well known chain.

One of the most important things about this hotel is location, location, location. It is three blocks away from the Zócalo(Main Plaza), The Mérida Cathedral, the Coffee Shops and restaurants. It is across the street from Teatro José Peon Contreras - one of the most important Theaters in town. It is also meters away from the UADY - Universidad Autónoma de Yucatán. You will be able to walk everywhere.

Staff is very kind and helpful, rooms are very clean. Heat during summer in Mérida can be a real challenge but all rooms are equipped with A/C. Food is very good but coffee has improvement opportunities.

The hotel needs to be refreshed with new furniture and new appliances. If you are easy going you and don't care about a fancy TV - you will definitely enjoy staying here.

Room Tip: get an upper floor room to avoid the street noise
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lajuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 17, 2013

When I first arrived at the Hotel everyone was very eager to help me out. The reception spoke perfect english and greeted me with care. The pool is an easy way to cool off and the restaurant is very good. It was a very comfortable stay and I felt very safe.

Room Tip: The prices reflect very well what you pay for.
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banbury, United Kingdom
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 15, 2013

This is a lovely historic hotel - beautiful building with shady courtyard and lovely swimming pool. The rooms are lovely, large, airy and cool. Bathrooms are spotlessly clean. The staff were wonderful, really helpful and nothing was too much trouble. Location is great - minutes away from the historic town centre and there is plenty of free secure parking.
We would recommend this hotel to anyone - couples or families. Sipping a cocktail by the pool at the end of a long hot day was fabulous, a real oasis in the centre of the dusty town.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank G E H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casa del Balam

Property: Hotel Casa del Balam
Address: Calle 60 # 488 x 57 | Colonia Centro, Merida 97000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Merida
#20 Romantic Hotel in Merida
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Casa del Balam 3*
Number of rooms: 51
Official Description (provided by the hotel):
Casa del Balam is one of the oldest and most distinguished hotels in Merida and the Yucatan Peninsula, it's also one of the few original Mexican Art Deco houses left in the city. The hotel was built in 1970 incorporating facets of the original home of Fernando Barbachano Peon, pioneer of Tourism in Mexico. His daughter, Ms. Carmen Barbachano Gomez Rul (who was also involved on the family business), left the original facade and selected the name of "Casa del Balam" (Mayan words for "house of the jaguar") to honor his father nickname "balam" due to his visionary sharp business mind. Ms. Barbachano was very devoted of the colonial period and decorated the house accordingly. Big wooden furniture, rocking chairs and wrought iron accessories were part of her fine selection. She had envisioned a place where every touch could softly spoke of the serene ambiance of the city, and where friends could be made instead of just mere clients. When looking at the amazing interior of this Casona and experiencing the warm specialized service of its personnel, one can easily understand that Ms. Barbachano did accomplish her desire of uniqueness, and in a very exquisite way! ... more   less 
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Also Known As:
Casa Del Balam Merida
Casa Balam

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