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“Thumbs Down Hotel Caribe”
Review of Caribe Hotel

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Caribe Hotel
Ranked #39 of 105 Hotels in Merida
Reviewed February 2, 2014

My family, with small child, stayed at Hotel Caribe for four days over the recent New Year. We had a miserable experience attempting to check-in late evening, after being told our reservation was cancelled and there was no more vacancy. Receptionists changed the reason from not arriving before 5pm to credit card authorization not confirmed – even though Booking.com reservation clearly stated that arrival was for 10pm and that no deposit would be charged up front. After about half and hour of argument with staff, rooms suddenly appeared. One of rooms (which was later exchanged for another) was dingy and musty, with patches of visible mold all over the ceiling. In another one, the toilet did not work. The next day, the manager would not acknowledge that there was any problem how the scenario was handled. One lesson from this snafu is to double-check your reservation with the hotel before arriving, as Booking.com info is not always accurate. A second lesson is--- don’t book at Hotel Caribe. Other than a very good location in Merida and interesting setting, the conditions and service quality are poor and you would be better off somewhere else.

  • Stayed: December 2013, traveled with family
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1  Thank Moir B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL CARIBE M, Social Manager at Caribe Hotel, responded to this reviewResponded March 24, 2014
Google Translation

Hola, primero que nada, muchas gracias por tomarte un tiempo para escribir sobre tu experiencia en el hotel, apreciamos tus comentarios y los consideraremos para implementar y mejorar las condiciones y servicio de nuestro hotel, para brindar un mejor servicio a nuestros visitantes.

Al ser un edificio histórico, con muchos años de haber sido construido, resulta difícil mantenerlo.

Para esto, desarrollamos un plan en el cual, cada mes se revisan las habitaciones y las áreas comunes, para lograr con mantenimientos menores y constantes, tener las instalaciones en el mejor estado posible para el gozo de nuestros visitantes.

Siendo un edificio histórico, tenemos que resolver problemáticas como estas, pero es parte del esfuerzo a realizar para seguir ofreciendo una ambiente colonial y relajado en el mejor lugar de la ciudad.

Respecto a la sobre venta, en ocasiones y aún bajo aviso del cierre de fechas, algunas agencias nos venden más cuartos de los que tenemos disponibles, como parte del servicio hacia el huésped, nosotros les ayudamos a conseguimos otro hotel en la cuidad

Revisaremos cada aspecto que nos comentas y trabajaremos con las personas en las areas correspondientes para saber que ha sucedido y corregirlo para que esto no vuelva a ocurrir con nuestros visitantes.

Lamentamos que hayas sufrido estos inconvenientes en tu visita.

Saludos, Hotel Caribe, Mérida Yucatán.

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79 - 85 of 317 reviews

Reviewed January 24, 2014

Pleasant family run hotel, very near the main square. Charming, old fashioned, no lifts, built round quadrangle. Free Wi-Fi in reception area. 5 minute taxi to bus station. Many bars and restaurants in the area. Clean rooms with safe, hair dryer and flat screen TV (no English news). Breakfast good value.
No fan speed control on A/C but very effective. Tours arranged by reception. Drinking water. Small pool with good sunbathing area.
Try Amaro restaurant near main square for excellent ambiance, good food, live music, good service and good prices.

  • Stayed: November 2013, traveled as a couple
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Thank ColinEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL CARIBE M, Social Manager at Caribe Hotel, responded to this reviewResponded March 24, 2014
Google Translation

Hola, primero que nada, muchas gracias por tomarte un tiempo para escribir sobre tu experiencia en el hotel, apreciamos tus comentarios y los consideraremos para implementar y mejorar las condiciones y servicio de nuestro hotel, para brindar un mejor servicio a nuestros visitantes.

Nos da gusto hayas disfrutado tu estancia en el hotel, los detalles que nos comentas los trabajaremos a través de el plan de revisiones mensuales que hemos implementado para vigilar que todos los aspectos se mantengan cuidado para que los visitantes puedan disfrutar plenamente del hotel.

Esperamos decidas regresar pronto a la ciudad de Mérida, estaremos encantados de recibirte y darte el servicio que te mereces.

Saludos, Hotel Caribe, Mérida Yucatán.

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Reviewed December 21, 2013 via mobile

I recently stayed here for 3 nights out of a 2.5 week stay in Mexico. It is a beautiful building in a great part of town, but the staff would have to be the most unfriendly of any place I've stayed. There was no customer service. They didn't seem to care about us at all. There was no friendly welcome smile or even "welcome" said on arrival or "goodbye" on checking out. Walking past reception to get to your room they didn't even lift their head to acknowledge us. The staff are clearly not happy with their jobs!

Stayed: December 2013, traveled as a couple
Thank LuciMinogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL CARIBE M, Social Manager at Caribe Hotel, responded to this reviewResponded March 24, 2014
Google Translation

Hola, primero que nada, muchas gracias por tomarte un tiempo para escribir sobre tu experiencia en el hotel, apreciamos tus comentarios y los consideraremos para implementar y mejorar las condiciones y servicio de nuestro hotel, para brindar un mejor servicio a nuestros visitantes.

Lamentamos mucho la situación que comentas sobre el servicio, tomaremos acciones ante esta problemática, y buscaremos resolverlo para brindar un servicio de mejor calidad a todos nuestros visitantes.

Esperamos decidas regresar pronto a la ciudad de Mérida y si nos das otra oportunidad, estaremos encantados de recibirte y darte el servicio que te mereces.

Saludos, Hotel Caribe, Mérida Yucatán.

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Reviewed November 8, 2013

Like most of the reviews, this hotel is well located and the actual design of the hotel is very pretty and interesting. However, the rooms are in desperate need of updating. Our toilet did not work properly and while they tried to fix it on the spot it was pretty gross. I did not even want to take a shower, just waited until I got home. The a/c unit worked fine, it was just loud. The only nice thing in the room was the flat screen tv, which worked! The bell man in very kind and happy to help you get your luggage up the stairs. The man in the restaurant is super grouchy. He did not want to give my husband ice and seemed very put out. We did not eat in the restaurant because my son saw the cook smoking while cooking - gross! Fortunately we did not pay much for this room, but even if it is cheap we would not stay here again. There a many hotels in the area that looked a lot nicer.

  • Stayed: November 2013, traveled with family
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Thank Tiffany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL CARIBE M, Social Manager at Caribe Hotel, responded to this reviewResponded March 24, 2014
Google Translation

Hola, primero que nada, muchas gracias por tomarte un tiempo para escribir sobre tu experiencia en el hotel, apreciamos tus comentarios y los consideraremos para implementar y mejorar las condiciones y servicio de nuestro hotel, para brindar un mejor servicio a nuestros visitantes.

Al ser un edificio histórico, con muchos años de haber sido construido, resulta difícil mantenerlo.

Para esto, desarrollamos un plan en el cual, cada mes se revisan las habitaciones y las áreas comunes, para lograr con mantenimientos menores y constantes, tener las instalaciones en el mejor estado posible para el gozo de nuestros visitantes.

Siendo un edificio histórico, tenemos que resolver problemáticas como estas, pero es parte del esfuerzo a realizar para seguir ofreciendo una ambiente colonial y relajado en el mejor lugar de la ciudad.

Con respecto a la situación del recepcionista y el cocinero, tomaremos cartas en el asunto, para evitar que cualquiera de estas situaciones vuelva a ocurrir en nuestras instalaciones.

Esperamos decidas regresar pronto a la ciudad de Mérida y si nos das otra oportunidad, estaremos encantados de recibirte y darte el servicio que te mereces.

Saludos, Hotel Caribe, Mérida Yucatán.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

This hotel is located in the heart of old town Merida. It is walking distance from cathedrals, government buildings, the university, the market, restaurants and you will find lots of shopping as soon as you step out of the hotel. However, the professional pictures on this site are very misleading. We booked two rooms and ended up on the third floor. There are no elevators in this hotel so we had to lug our bags up to the rooms. Both rooms were very small and the bathrooms were even smaller and dingy. The shower was so tiny that if you are not a small framed person, you will have trouble maneuvering while taking a shower. The air-condition unit was set to freezing, (we did not have access to adjust the temperature) so we were either cold or hot. The hotel itself needs a lot of updating. It must have once been a beautiful colonial hotel but it is in some disrepair now.

Room Tip: Stay on a lower floor if you don't want to lug your bags up the stairs or don't stay there a...
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  • Stayed: October 2013, traveled on business
    • Value
    • Location
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1  Thank Laurspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL CARIBE M, Social Manager at Caribe Hotel, responded to this reviewResponded March 24, 2014
Google Translation

Hola, primero que nada, muchas gracias por tomarte un tiempo para escribir sobre tu experiencia en el hotel, apreciamos tus comentarios y los consideraremos para implementar y mejorar las condiciones y servicio de nuestro hotel, para brindar un mejor servicio a nuestros visitantes.

Al ser un edificio histórico, con muchos años de haber sido construido, resulta difícil mantenerlo.

Para esto, desarrollamos un plan en el cual, cada mes se revisan las habitaciones y las áreas comunes, para lograr con mantenimientos menores y constantes, tener las instalaciones en el mejor estado posible para el gozo de nuestros visitantes.

Siendo un edificio histórico, tenemos que resolver problemáticas como estas, pero es parte del esfuerzo a realizar para seguir ofreciendo una ambiente colonial y relajado en el mejor lugar de la ciudad.

Esperamos dedicas regresar pronto a la ciudad de Mérida y si nos das otra oportunidad, estaremos encantados de recibirte y darte el servicio que te mereces.

Saludos, Hotel Caribe, Mérida Yucatán.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013 via mobile

We spent the worst 4 days on our honeymoon. Our room was small with a window that we couldn't open so we didn't have any fresh air in the room. The air condition wasn't working very well making a lot of noice. Bathroom need immediately renovation. Very disappointing.

Stayed: October 2013, traveled as a couple
Thank AntreasNatasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL CARIBE M, Social Manager at Caribe Hotel, responded to this reviewResponded March 24, 2014
Google Translation

Hola, primero que nada, muchas gracias por tomarte un tiempo para escribir sobre tu experiencia en el hotel, apreciamos tus comentarios y los consideraremos para implementar y mejorar las condiciones y servicio de nuestro hotel, para brindar un mejor servicio a nuestros visitantes.

Al ser un edificio histórico, con muchos años de haber sido construido, resulta difícil mantenerlo.

Para esto, desarrollamos un plan en el cual, cada mes se revisan las habitaciones y las áreas comunes, para lograr con mantenimientos menores y constantes, tener las instalaciones en el mejor estado posible para el gozo de nuestros visitantes.

Siendo un edificio histórico, tenemos que resolver problemáticas como estas, pero es parte del esfuerzo a realizar para seguir ofreciendo una ambiente colonial y relajado en el mejor lugar de la ciudad.

Esperamos dedicas regresar pronto a la ciudad de Mérida y si nos das otra oportunidad, estaremos encantados de recibirte y darte el servicio que te mereces.

Saludos, Hotel Caribe, Mérida Yucatán.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

This hotel is a quaint old place that centres around a courtyard. The staff were friendly and the rooms were basic, but clean. The bathroom could use some updating but the rooms had air conditioning and there was Wi-Fi (although sometimes you had to go closer to the lobby to get it). The hotel has a pool and we were provided with toast and a fruit platter for breakfast. This hotel is in a fantastic location, right near the square in the middle of town, and Merida is lovely - well worth a visit. We took a horse and carriage ride around town and saw some of the historical homes too which I would highly recommend.

  • Stayed: August 2013, traveled with friends
    • Value
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Thank travelchickuae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL CARIBE M, Social Manager at Caribe Hotel, responded to this reviewResponded March 24, 2014
Google Translation

Hola, primero que nada, muchas gracias por tomarte un tiempo para escribir sobre tu experiencia en el hotel, realmente lo apreciamos.

Nos da mucho gusto que la hayas pasado bien y hayas disfrutado tu estancia, también nos da gusto que la ciudad te haya gustado, Mérida es una ciudad muy tranquila y con grandes atractivos turísticos.

Ojalá decidas pronto estar de vuelta por la ciudad, estaremos encantados de verte por aquí de nuevo, y nos encantará hospedarte de nuevo en el hotel.

Saludos, Hotel Caribe, Mérida, Yucatán.

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Additional Information about Caribe Hotel

Address: And 60 St No. 500, Corner Inside Hidalgo Park, Downtown 59 St | Just Half Block From Main Square, Merida 97000, Mexico
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #39 of 105 Hotels in Merida
Price Range: $48 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Caribe Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
There's a place in which for a moment you can forget of the world, and in another, realize you're still there. This double reality shakes you until the point you become addicted, in a sway of the colonial and modern styles.The beautiful musical notes of the living romantic songs will delight you every afternoon at restaurant, while you enjoy a regional dish from the extensive variety of our menu. The spectacular view of the pool, located on the third floor, will tell you about how impressive Merida is, and once you've tried to discover it by yourself, you'll never forget of the perfect location where you are, surrounded by the most touristic atmosphere of the city.The Hotel has 53 rooms; all equipped with air conditioned, wireless Internet, satellite color television, safe deposit box, amenities, hair dryer and telephones with extensions. This rooms can have 2 double beds, 3 individual beds or 1 double and 1 individual. ... more   less 
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Also Known As:
Caribe Hotel Merida

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