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“Friendly, Comfortable, Exceptional Value”
Review of Hotel Colonial

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Hotel Colonial
Ranked #28 of 105 Hotels in Merida
Reviewed September 29, 2009

We have vacationed in Merida for several years. We have stayed at the Luz en Yucatan, the Caribe, and the Dolres Alba. They are all really nice, but the Colonial is the best of all. We have never been disappointed. The staff is really great and Jorge, the manager is exceptional. Happy, friendly, and always willing to help with whatever you may need help with. He sets the precedent for his staff to follow - and they do. The rooms are nicely decorated, clean and comfortable. Last year they remodeled the roof top into a great place to watch the sunset. The hotel is located near everything, the shops, the entertainment, the cathedral, but far enough away (two blocks from the Historic Central Square) to be quiet. You can catch a bus to send a day at the beach in Progresso, or at the ruins at Dzibilchaltún, just a short walk from the hotel. The hotel restaurant is the best place for breakfast in Merida! The buffet is excellent. Miguel supervises the waiters and Pedro, the Eggsman, makes excellent omelets to order, and Fancisco keeps the entrees delicious. There is a travel agency in the lobby to help with travel or tour needs. We love the Colonial, and its people, and recommend it highly!

  • Stayed: January 2009, traveled as a couple
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Thank DavidLivingstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 - 116 of 620 reviews

Reviewed March 20, 2008

We have booked this hotel via Internet because it is centrally located and on the picture it looked quite nice. From outside it really does not look bad with its four stars at the right side of the entrance. But this four stars are not justified at all. Our room was small, dark and even did not have a window, but just a hole leading to a bad smelling exhaust channel. The aircondition was very loud and not effecient. We wanted to get some fresh air at the swimmingpool, which turned out to be a little bit larger than a bathing tub.....The breaksfast so fare was ok. But although we had reserved and paid for 2 nights we left after one night and moved to another hotel.

Stayed: February 2008
1  Thank CoupleRehetobel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2007

This was a nice hotel, well located and pleasantly decorated. The only problem was that our room was quite small (I know some of them are larger though, so just luck of the draw, I guess)
The bathroom was tiny, and a little dank.
The hotel was fairly loud, due to tiled floors everywhere (this is a common problem in Mexico) however, I enjoyed my stay here.

  • Stayed: November 2007
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Thank KINGKONG3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2007

We (=4 persons, 2 double rooms) stayed for one night at the Hotel Colonial in February 2007. I would judge the overall quality of the hotel as pretty average.
The main problem we had, was with the reservation process. We booked our rooms for two nights on what we thought was the hotel homepage (--) and promptly got a confirmation. Two weeks before our stay at the hotel we tried to cancel the first night by writing several e-mails (in english and spanish) to the hotel e-mail address (reservasAThotelcolonial.com.mx) given on the confirmation. We did not get any response. Finally we sent a fax to the number given on the confirmation (in spanish) and did also not get any response.
When we arrived at the hotel we realized that they had already charged a 'no-show' fee for the first night (the night we had thought we had cancelled) on our credit card. We showed them the fax and e-mails we had sent to cancel the first night and the lady at the reception agreed that we would not have to pay for the second night.
The next day at check-out the situation was different. The guy at the reception told us that we would have to pay for both nights, because we did not reserve our rooms directly with the hotel but instead through an organization called globres.com. He argued that we should have cancelled the reservation through globres.com. He also claimed to not have received any e-mails or faxes, although the homepage, e-mail adress and fax number we used for reservation an cancellation are shown on the hotel business card.
After arguing for 45 minutes (in spanish) we had to give up and paid for the second night which cost us additional USD 100,-.
On the confirmation of your reservation you will not find any hint or contact information to globres.com, only the hotel adress, homepage, phone & fax number and e-mail address are shown. Up to now we do not what precisely globres.com is.
I would not go as far as to claim that this is some systematic method of fraud, but we had the feeling that at the hotel they used this as a welcome opportunity to make some more money.

So if you plan to stay at this hotel be aware that it may not be possible to modify or cancel an internet reservation. You cannot cancel or modify the reservation on the hotel homepage and you are likely to not get any response to e-mails or faxes sent to the hotel.

  • Stayed: March 2007, traveled with family
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5  Thank beitzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2006

We have stayed 3 nights in this hotel in Merida and our feedbacks are balanced. The hotel is constructed in the colonial style. The rooms are clean and conformatble but if you see in details, many little thing are damaged or altered by the time. It must have been a great place in the past. The main posistive points are: clean and spacious rooms, very close situation to the zocalo, big breakfast buffet and tasty included in the price.
What we disliked : the reception wich is not quite receptive (we have asked 2 days to have hot water !), the travel agency( not sympatic and not english speaking), the swimming pool: no way to swim in !

  • Stayed: September 2006, traveled solo
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11  Thank laurette9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
943
Reviewed September 21, 2005

Good hotel centered very near the zocalo and opposite the Guayabera shops. Room was clean and the bathroom was very recently renovated.

Nice atmosphere and the breakfast buffet at 59 pesos is very good - all you can eat and comprises hot food and fruit, yogurt and cakes.

Pool is beside the bar and it is little more than a small pond.

  • Stayed: September 2005
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6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Milan, Italy
531
Reviewed December 27, 2003

We stay there in June. It was ok, near the centre. The room were large and clean, but the air conditioning was old and noisy. You'll probably need it, when we were there the temperature was 40° Celsius with high umidity. The staff wasn't very helpful and friendly. The breakfast buffet was good and various.

  • Stayed: June 2003
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6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Colonial

Address: 476 Calle 62 | Entre 57 y 59, Merida 97000, Mexico
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Merida
#9 Best Value Hotel in Merida
#11 Family Hotel in Merida
Price Range: $42 - $49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Colonial 3*
Number of rooms: 73
Official Description (provided by the hotel):
The Hotel Colonial is located in the heart of Merida, just a couple of blocks away from the zocalo, surrounded by beautiful colonial mansions, theaters, parks, restaurants and cultural centers. Our mission is to make you feel like home, with our friendly staff who will be glad to help you at any time. ... more   less 
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Also Known As:
Colonial Hotel Merida

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