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Reviewed April 6, 2019

You can book this hotel directly from their page, the price is fair! The room I got was big with a small parlor, but fresh! Yes, you have to accept that is an old building, but is well maintained even though this, you feel you can relax inside. They receive you with a fresh fruit cocktail (no alcohol), the staff is friendly and helpful. The restaurant offer regional food and favor is fair, at breakfast ask for the cream cheese filled bread balls; are tasty!
The hotel is close to all you need to visit at downtown Merida, it worth the price!
I want to thank Pablo (Bell boy), he was so friendly and nice with us!

Room tip: I had second floor, you can choose from their internet page...
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank carlosl414
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GerenteG10, Gerente at Mision Merida Panamericana, responded to this reviewResponded May 1, 2019
Google Translation

Muy Estimado Sr. Carlos.

Le agradecemos enormemente que se haya tomado el tiempo para compartirnos sus comentarios y experiencias en Tripadvisor.com sobre su reciente estancia en el Hotel Misión Mérida Panamericana.

Nos sentimos muy contentos al saber que su estancia fue muy placentera y que la atención que recibió de Pablo fue de su completo agrado.

Agradeciendo una vez más y la esperamos que pronto nos brinde la oportunidad de poder tenerla nuevamente con nosotros.

Cordialmente.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2019 via mobile

When we checked in, we got a room on the 1st floor. The room was tiny (we reserved for 2 adults and 2 kids). The view from the window was the courtyard.

We asked to change the room and got a room on 6th floor. It was a bigger room and better view.

The hotel needs a lot of upgrade especially in the room. The bathroom sink smelled like sewage, toilet didn’t flush well, there were only two bath towels, no facial towels, hand towels, or even a towel for the shower.

The only good things about this hotel were the bellboy who helped us to change the room and the location.

I would not recommend this hotel who wants to enjoy the hotel as well as the beautiful city of Merida.

Date of stay: March 2019
Trip type: Traveled with family
Thank TokyoToTexas
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GerenteG10, Gerente at Mision Merida Panamericana, responded to this reviewResponded March 31, 2019
Google Translation

Estimado Huésped.

Le agradecemos sinceramente que se haya tomado un tiempo para compartirnos sus comentarios y experiencias en Tripadvisor.com sobre su reciente visita que tuvo al Hotel Misión Mérida Panamericana.

Lamentamos profundamente por la serie de inconvenientes que nos menciona y le ofrecemos una sincera disculpa por los inconvenientes, ya estamos trabajando en los detalles con nuestro departamento de Ama de Llaves para evitar que vuelva a ocurrir.

Agradeciendo una vez más y que en un futuro nos pueda brindar la oportunidad de poder servirle nuevamente y podamos mejorar la experiencia que tuvo con nosotros.

Cordialmente.

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Reviewed February 25, 2019 via mobile

We had a very pleasent stay in this hotel,it's great value for money and centrally placed for everything.The people of Merida are truly kind and very friendly and corteous.The staff are very helpful particularly Pablo on the front desk who was especially kind and organised our day trips etc without any fuss at all..

Date of stay: January 2019
Trip type: Traveled as a couple
1  Thank mardi142
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GerenteG10, Gerente at Mision Merida Panamericana, responded to this reviewResponded March 9, 2019
Google Translation

Muy Estimado Mardi.

Le agradecemos enormemente que se haya tomado el tiempo para compartirnos sus comentarios y experiencias de su reciente visita en Tripadvisor.com.

Sus comentarios nos llenan de alegría, pero sobre todo de motivación al saber que la atención que recibió de nuestro equipo de colaboradores fue un factor importante para que tuviera una estancia muy placentera.

Agradeciendo una vez más que nos haya compartido sus experiencias, esperamos que pronoto nos brinde la oportunidad de tenerlo nuevamente en casa.

Cordialmente.

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Reviewed February 24, 2019

Hotel is located in the hearth of Merida in close proximity to most of the places one should see while in Merida. It has big and stylish entrance so you surely will not miss it. One of the best aspects of this hotel is the staff... during our check in we met Pablo, who is I believe an bellboy in the hotel, while we waited for the other guests to finish checking in we talked to him and he was absolutely amazing...told us a bit about the hotel, the city, himself and his heritage and it was the most warm and friendly start to our stay we have ever experienced, he even offered us some traditional sweets. That same happy feelings have translated into our rooms as well. They are big(much bigger than we anticipated) and were spotlessly clean. Bed was nice and comfortable as well. The only thing that could be the problem in the future is the fact that even now you can see that the rooms are a bit dated and could use some renovation. For now it is nothing too noticeable nor it will affect your stay but if they don't upgrade the rooms in the future I believe that it could become a problem.
Anyhow due to the staff especially Pablo and our housekeeper Josefina we would definitely return to this hotel because they made us feel really welcome and we enjoyed our stay there.
Small tip as well...try and not to dine at the restaurant in the lobby because the food there was truly appalling.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Bartol H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GerenteG10, Gerente at Mision Merida Panamericana, responded to this reviewResponded March 9, 2019
Google Translation

Muy Estimado Huésped.

Le agradecemos enormemente que se haya tomado el tiempo para compartirnos sus comentarios y experiencias de su reciente visita en Tripadvisor.com a esta su casa.

Nos sentimos muy contentos al saber que nuestros equipos de colaboradores pudieron brindarle una atención como usted se merece principalmente el Sr. Pablo esto nos indica que estamos trabajando por el camino correcto, en los puntos de mejora ya estamos trabajando en cada uno de ellos para poder mejorarlos en breve.

Agradeciendo una vez más y la esperamos que pronto nos brinde la oportunidad de poder tenerla nuevamente.

Cordialmente.

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Reviewed August 7, 2018 via mobile

Average hotel, looks grand style at the entrance and is very average level afterwards. Bedrooms and bathrooms not clean, swimming pool not clean either but of good size, elevators not well maintained. Towels old and ripped off. Location ok. We made a complain to the front desk.

Date of stay: August 2018
Trip type: Traveled with family
Thank aureliepetersmorel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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