I hate to give this hotel a terrible review because the staff was very corteous and professional (for the most part). However, the hotel conditions were hard to ignore. The hotel looked as if it hadn't been maintained over the years, it was somewhat creepy, especially at night. I was amazed to see so much old stuff that still worked, our beds were not comfortable and in need of replacement. The bathroom looked as if it'd been rennovated but we found that the toilet didn't work, my wife had to go down and ask them to switch our room, they said they would send someone up to fix it. Someone came up to look at it and then told us we would have to move. The person at the front desk looked at us as if we were an inconvenience and hesitantly assigned us another room. Aside from this person, the rest of the staff was very friendly and highly professional. But like I said you get 5 star service in a 1 star hotel.
- Official Description (provided by the hotel):
- It has 110 comfortable rooms with all amenities and first class amenities to make your stay a pleasure. In addition , it offers 7 meeting and meeting area for up to 120 people with services to conduct social events and business meetings. On-site you will find our hotel breakfast bar, cafeteria , pool, computer center , Transfer Agency Tours , laundry and dry cleaning, which meet the expectations of the most discerning , which places us as one of the best hotels in Merida facilities and customer service . ... more less
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