We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Substandard "four star" hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Ambassador Merida
Ranked #81 of 103 Hotels in Merida
Texas
Level Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 302 helpful votes
“Substandard "four star" hotel”
1 of 5 bubbles Reviewed August 21, 2007

We were booked into this hotel as Royal Hideaway hurricane Dean evacuees and paid for our own room. It was advertised as a four star hotel, but it is not, in any way, shape or form. How they got their four star rating, I will never know. I would put in a class lower than a motel 6. The room we were assigned had two standard HARD double beds and on the top floor (5th). No coffeemaker. No remote. Another one of group couldn't get the volume control on the front of the tv to work. A maintenance man came up to check on it, and couldn't get it to work either. He came back with a remote and adjusted the volume, and left with the remote. He wouldn't let the guest have it. The bathroom is another story. The shower had hair in the bottom of the stall. We weren't the only ones. Others in our group had the same problem. There was a low cement wall over the sink area and if you were tall, had to be careful not to bend over without watching your head. I whacked it a few times brushing my teeth. Then there was the mysterious power outage in our room. The window-type air conditioner was roaring, but no lights and the plugs didn't work, beginning at 2 am. At 7:30 am, they were still off. Thought maybe hurricane Dean had caused a power outage, but the lights in the hotel were on down on the street level. I called, and they said they would send someone. One minute after I hung up, everything came on. Go figure.

Towel linens? Pretty much non-existent. We got two (2) very thin towels. No hand towels, no washcloths. There was no mini frige in the room. Hand prints were on the wallpaper behind the bed. Dirty mirror. No room service. No ice machines.

Thank goodness we discovered, by accident, a boutique hotel across the street (see my review). Hotel Villa Maria. We noticed it on the way in on the bus. Looked like just a restaurant, and decided to eat there. As we were sitting in the inside courtyard having a fabulous meal, I noticed doors all the way around. When I inquired, they said it was a hotel, as well, with 11 rooms. We booked the next night with them....a suite at just $20 US more than across the street.

The Ambassador doesn't deserve your attention. Your dollar or peso will find MUCH better accomodations elsewhere in town. I'm just appalled they hype themselves as a four star property. I see Tripadvisor rates it a 2 star....and I think that's even too generous.......

  • Liked — Shelter
  • Disliked — Tiny, slow elevators
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank alienpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

98 reviews from our community

Traveler rating
    11
    31
    30
    12
    14
See reviews for
30
23
4
14
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Hotels you might also like...
Travelers also viewed these Merida hotels
0.2 mi away
Hotel Maria del Carmen
Hotel Maria del Carmen
#51 of 103 in Merida
3.5 of 5 bubbles 514 reviews
0.4 mi away
Hotel Colon
Hotel Colon
#80 of 103 in Merida
3.0 of 5 bubbles 72 reviews
0.2 mi away
Del Gobernador
Del Gobernador
#42 of 103 in Merida
4.0 of 5 bubbles 125 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Hotel Montejo
Hotel Montejo
#49 of 103 in Merida
4.0 of 5 bubbles 55 reviews
0.4 mi away
Hotel Colonial
Hotel Colonial
#31 of 103 in Merida
4.0 of 5 bubbles 552 reviews
0.4 mi away
Hotel Plaza Mirador
Hotel Plaza Mirador
#62 of 103 in Merida
3.5 of 5 bubbles 162 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Ambassador Merida? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Ambassador Merida

Property: Hotel Ambassador Merida
Address: Calle 59 No 546 X 68, Merida 97000, Mexico
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #81 of 103 Hotels in Merida
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ambassador Merida 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, TripOnline SA, Priceline, Expedia, Hotels.com, HotelQuickly and Agoda so you can book your Hotel Ambassador Merida reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing