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All reviews paseo montejo the club lounge fiesta americana breakfast buffet an excellent hotel the holiday inn business trip location is great rooms are spacious floor city walmart conference mexico cabs bedding tile
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Reviewed May 14, 2019 via mobile

The hotel has seen better days and is now somewhat faded. Nevertheless the room and bathroom were spacious and the staff very pleasant and helpful. The breakfast is plentiful but of middling quality.
The hotel is well sited and a short ride from the centre, coach station and airport.
Overall good value for money and recommended.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Leslie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded May 15, 2019

Dear Leslie,

We thank you in advance for giving us a bit of your time to qualify us on TripAdvisor.

It is important for us to know all the comments of our guests in order to improve our service and continue to create unparalleled experiences for you. We had taken notes about your comments for offer you a better services with quality in the future.

On the part of the Hyatt Regency Merida family receive a warm hug and we hope to be the host of your next trips to Merida.

If there is anything additional I may assist you with, please let me know.

Sincerely,
Andrés Mariles
Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019

The Hyatt was perfect for us, within walking distance or a short taxi ride to wherever we wanted to go.
The pool is a great place to lounge around and cool off.
The club lounge suited us for breakfast or a glass of wine in the evenings.
The rooms have been recently updated.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Explorer589085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded April 26, 2019

Dear guest,

We thank you in advance for giving us a bit of your time to qualify on TripAdvisor.

It is important to know all the comments of our guests in order to improve our service and continue to create unparalleled experiences. On the part of the Hyatt Regency Merida family receive a warm hug and we hope to be the host of your trips to Merida.

If there is anything additional I may assist you with, please let me know.

Sincerely,
Andrés Mariles
Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2019

Ac didn't work good. Front desk are very slow. To get a minibar open took them over 2 hours
Location is the best. I travel to Merida 4times a year. There service is not like before. And the gym needs to be upgraded

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mauricio c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded April 8, 2019

Dear guest,

We thank you in advance for giving us a bit of your time to qualify on TripAdvisor.

It is important to know all the comments of our guests in order to improve our services. Please be sure that we will work on these matters so they will not happen again. On the part of the Hyatt Regency Merida family receive a warm hug and we hope to be the host of your trips to Merida.

If there is anything additional I may assist you with, please let me know.

Sincerely,
Andrés Mariles
Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2019

We stayed in a suite in this hotel for 4 nights. The suite was large and comfortable, and the bathroom was large as well. Being in a suite on the 17th floor gave us access to the lounge which provided a nice buffet breakfast every morning, and another buffet at 5:00. We appreciated the convenience of having that, and the food was above average...especially the orange juice. Service at the hotel was very good, and valet parking was included with our room free of charge. Most of the staff spoke English, which was helpful since we have limited Spanish skills. The location is good.....about 30 minutes walking distance to the central square. Perhaps our only criticism was that at times there was a fair amount of noise in the living area from the hallway and the adjacent room. The bedroom was quiet though, and the bed was very comfortable. The bathroom products were nice, and we were provided with plenty of bottles of drinking water. A nice plate of chocolate covered strawberries was delivered to our suite the day we checked in, it was a nice touch.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded March 30, 2019

Dear guest,

We thank you in advance for giving us a bit of your time to qualify on TripAdvisor.

It is important to know all the comments of our guests in order to improve our service and continue to create unparalleled experiences. On the part of the Hyatt Regency Merida family receive a warm hug and we hope to be the host of your trips to Merida.

If there is anything additional I may assist you with, please let me know.

Sincerely,
Andrés Mariles
Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2019

Good location - close to ADO bus terminal. Friendly staff. Free wifi (but "unsecured"). Spacious room provided with fridge & adequate safe. The hotel has an open-air swimming pool. Excellent buffet breakfast (at additional cost).

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank WoodfordBoyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_Merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded March 30, 2019

Dear guest,

We thank you in advance for giving us a bit of your time to qualify on TripAdvisor.

It is important to know all the comments of our guests in order to improve our service and continue to create unparalleled experiences. On the part of the Hyatt Regency Merida family receive a warm hug and we hope to be the host of your trips to Merida.

If there is anything additional I may assist you with, please let me know.

Sincerely,
Andrés Mariles
Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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