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“Nice Hotel”

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Hyatt Regency Merida
Ranked #13 of 105 Hotels in Merida
Reviewed August 7, 2014

It is a modern Hotel, with nice rooms recent remodeled, great location in the center of Merida, the service is very good the people are nice and helpful, the restaurant has very good regional food, Nice place to stay

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank Fede1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Customer,

Thank you for staying at the Hyatt Regency Merida and for all your comments. We are happy to know you had a great stay and enjoyed our facilities and all the Hyatt Experiencie.

We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Mérida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 - 261 of 1,252 reviews

Reviewed August 5, 2014

Merida is one of the beautiful cities in Mexico, the location of the hotel is excellent, the restaurant has a buffet every morning with the best regional dishes and the service is very helpful, I´ll return there every chance I have.

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Lfmalbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant.

We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2014

The Hotel is in a wonderful location. Easy to walk to the Museums and there are Cabs out front along with horse drawn Carriages at all hours of the day or night. There is even a huge Wall Mart less then a block away. Very convent to go to the main Plaza and the many wonderful Restaurant
And activities around the Plaza at night. The breakfast at the hotel is the best that you will ever find in the area. We used the Hotel concierge to book travel with a personal guide for several days and explored the many Mayan Buildings and took a boat trip to see the wild flocks of flamingos. There is so much to see and do in and around Merida. I feel there is not a better place to stay while you enjoy Merida.

  • Stayed: February 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Goldminer2616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel pleasant.

We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

Hotel had a great location. We were very near to Paseo Montejo which is the main road in Merida and very near shops, plazas among other possible necessities in the city. The hotel lobby and restaurants are magnificent as they look recently remodeled. Service was also great with everyone without exception being friendly and helpful. Amenities and common areas looked beautiful and modern giving the idea that one got a great deal for the money.

My only meh moment for the hotel is that the bathrooms seem a little dated for the rest of the place. I do not know if they are in process of remodeling everything but I hope they do, as they have the whole package.

DO look at their website for I got breakfast for the same price I found on other sites (travelocity, expedia, hotels, orbitz etc.) I got an awesome deal and thoroughly enjoyed our 3 night stay a this hotel.

Extra: ALWAYS ask price before grabbing a Taxi, every taxi has different prices and are negotiable while getting on the taxi, not arriving at your destination!

Room Tip: BEWARE of third floor towards pool. We changed up to 7th Floor as per concierge recommendation. They...
See more room tips
  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Tony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed your visit and found our hotel and our services very pleasant.
We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

I will put this very direct: the only good about this hotel is the staff, all of them are great with smiles and happy to help, even the post stay service is very professional.

The problems arose with the comfort and overall quality of the rooms: the bed/mattress is one of the worst I ever stayed and the room is very dated. The lobby is very comfortable though but I thinks is not a suitable place to spend the night, is it? LOL

Thumbs up for the free WiFi which is something new in this property.

  • Stayed: June 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank draghignazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are sorry to hear you had troubles during your stay. We assure you we will be working to improve them to offer you a great experience.

We are looking forward to seeing you soon again

Best regards,

Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014

My husband and I were invited to a 4th of July event here on the evening of July 3 put on by the U.S. Consulate of Merida. Check-in for our guest room was slow at registration. Hard to read the small type on the registration form (probably 7 type print). Guest room was clean with view of the city roof tops from the 11th floor. There were two extremely firm double beds, a desk and chair on wheels. Bathroom was clean. Had to call for a hair dryer. Obviously, there was one on a bathroom wall at one time. One was mounted for which we had to sign for before going to the event. Limited outlets in bedroom to plug in an appliance because what was electrical was hard wired on the nightstand. Had to ask for an extension cord to plug it in at the desk to the night stand. The TV channels were all in Spanish, except for CNN. Could not read the TV guide's small, light print. Went through a metal detector outside the rectangular function room on the first floor to the overcrowded room. Hardly any seating left even though we got there ten minutes after function started. A Dixieland band was playing very loud for the size, location, and ceiling height of the room. Pina Coladas tasted like watered down cocoanut milk. Breakfast the next morning was outstanding with much variety and attentive service from wait staff. Breakfast and valet parking were included. No complaint, just stating what we experienced.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank busytravelerZZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are sorry to hear you had troubles during your stay. We assure you we will be working to improve them to offer you a great experience.

We are looking forward to seeing you soon again

Best regards,

Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2014

The hotel service and staff was excellent. I especially enjoyed the look and feel of the lobby, complete with a bar and afternoon pastries. The restaurant and bar featured amazing food. I never had a bad meal at the hotel. The negatives were hard beds and the film on the windows in the hallway make it appear dark and stormy on the outside, although it was sunny during my entire stay. Overall good, clean hotel where I felt safe and knew the staff would take care of any requests.
The pool area is a nice place to read a book or magazine.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CloudSurfingMiranda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed a pleasant stay.
We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Merida

Address: Avenue Colon, Esq. Calle 60 | Centro, Merida 97000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Merida
#6 Family Hotel in Merida
#7 Luxury Hotel in Merida
Price Range: $91 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Merida 4*
Number of rooms: 289
Official Description (provided by the hotel):
.Seventeen-story Hotel located in main commerical & tourist district, near archaeological sites. ... more   less 
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Also Known As:
Hyatt Regency Merida Hotel Merida
Merida Hyatt Regency
Hyatt Merida

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