We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hyatt Regency Merida
Ranked #14 of 105 Hotels in Merida
Reviewed May 28, 2014

Pros: The hotel is in a great location. The buses to Cancun and Progresso are right next to the hotel, and it's within walking distance to downtown. If you stay on the exec. lounge, the breakfast is excellent and they provide complimentary appetizers/drinks from 5-8pm. The hotel was relatively quiet given the seemingly high volume of guests. Pool was small but adequate and not crowded when I was there. The gym had no free weights but was otherwise nice.

Cons: Due to a glitch in my reservation which was clearly going to get corrected by my employer (I had the paperwork, reservation, etc.), they refused to put me in the correct room until the next day. Given that I was staying there for 3 weeks and had a lot of luggage, this was a pain and unnecessary. I heard some other complaints from other guests about the front desk staff, but overall they were nice. My room key also kept de-activitating for no reason. Both rooms I stayed in were extremely dark as there was only a tiny window.

Overall, I think this hotel is conveniently located and would recommend it to others, especially if you can stay on the exec floors and have access to the breakfast and evening food options.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jofidbak K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them and will work to improve all the things you mention us. We are glad to know you enjoyed your visit and found our hotel pleasant.

We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,280)
Traveler rating
Traveler type
Time of year
Language
  • More languages

276 - 282 of 1,280 reviews

Reviewed May 10, 2014

We stayed at this hotel for one night on our way to progeso to meet the cruise. Everything was pretty good for one night, we wanted to explore the city and they gave us instructions. We didn't get to used the hotel facilities (pool) since we were just for one night.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paca93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are glad to know you enjoyed a pleasant stay.
We are looking forward to seeing you soon again.

Best regards,

Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

I am staying at the hotel the week of 4-24 to 5-2 there are military, local, and state police everywhere roads are barricaded due to this stupid meeting of the presidents of the carribean and latin america.

I am very inconvenienced having to remove all my jewelry wallet bags go through a metal detector just to get to my room. I am not comfortable and cannot relax in the lobby of the hotel while having 20 police military or "secret service" people hanging around. Have to stay in my room and watch spanish only tv.

Room Tip: Stay away from the hotel this week
See more room tips
  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sinister27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2014

The hotel has been remodeled but only for looks. The pool area is a disaster they have shrunk it so much that with a family with kids you can't swim. People are eating around the pool so napkins and food debri flies into the pool as its a very windy area. The 3 days I was there the water was never clean always cloudy looking even in the morning. The water is freezing not cold freezing! I was told that they also rent the pool area out for parties and when that happens guests can't use the pool WT....is up with that? Also no control as to what guests are wearing in the pool, no jean shorts and a t-shirt are not a swimsuit! Now onto the room, it certainly has seen better days mattress are very hard and uncomfortable. The sheets were old and very worn with even small holes. Around the bathtub there was mold in the caulking. There is a lamp on the desk and bedside lamp which have low yellowish light so the room at night is very dark. The carpet is a dark color and all the furniture and trim has been painted dark brown so it's very dreary. Peregrina restaurant is buffet and very good but breakfast at 210. pesos is pricey IMO because lunch is 145. pesos. The hotel is far from downtown maybe a good 30 minute walk but remember heat and humidity is high here. This Hyatt hotel leaves alot to be desired that's for sure!

Room Tip: There are better more inexpensive hotels in Merida!
See more room tips
  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Isabel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_merida, Director de Relaciones Públicas at Hyatt Regency Merida, responded to this reviewResponded August 25, 2014

Dear Guest,

Thank you so much for staying at the Hyatt Regency Mérida and for your comments, we really appreciate them. We are sorry to hear you had troubles during your stay. We assure you we will be working to improve them to offer you a great experience.

We are looking forward to seeing you soon again

Best regards,

Hyatt Regency Merida

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

We stayed at the Hyatt for one night as we were checking out the city. A bit of a walk to downtown (20-30 min) so be prepared to pay for a few taxis ($3-4). Typical Hyatt with great service and amenities - comfortable bed, good wifi, very helpful staff.

If we come back to Merida we would try to stay a little closer to the action to reduce the cabs fares but other than that the hotel was awesome.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelingSlim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

We have stayed here many time before a flight out of Merida. It has been renovated very nicely. Beautiful lobby, well kept rooms. The beds however are extremely hard and uncomfortable. I wish they would change the beds, if they did it would be a fabulous hotel! Good location and less than a 15 minute drive to the airport.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ES727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2014

We arrived at this hotel with an emergency situation . The on duty manager - Didier Franco - personally took charge , marshalled his front desk to have us in a room immediately and stayed with us for the 2 hours it took to resolve all issues . He was courteous and efficient . A rare blend and an example to his staff. Since our arrival yesterday we have had a snack and a drink in the Regency Lounge , dinner in the restaurant and breakfast in the lounge . In all these locations the food was good and the service superb . As far as possible in the future I will use Hyatt for all my business and leisure stays as a small way of saying - THANK YOU!!

Room Tip: Worth spending a little extra on upper floor rooms that give you access to Regency lounge that provi...
See more room tips
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bobessonl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Merida hotels
0.1 mi away
Fiesta Americana Merida
0 mi away
InterContinental Presidente Merida
0.1 mi away
Holiday Inn Merida
Holiday Inn Merida
#45 of 105 in Merida
351 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Wyndham Merida
Wyndham Merida
#23 of 105 in Merida
499 reviews
1.3 mi away
Merida Santiago Hotel Boutique
3.5 mi away
Hampton Inn by Hilton Merida
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency Merida? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Merida

Address: Avenue Colon, Esq. Calle 60 | Centro, Merida 97000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Merida
#6 Family Hotel in Merida
#7 Luxury Hotel in Merida
Price Range: $89 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Merida 4*
Number of rooms: 289
Official Description (provided by the hotel):
.Seventeen-story Hotel located in main commerical & tourist district, near archaeological sites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hyatt Hotels Corporation, Travelocity, Priceline, Orbitz, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hyatt Regency Merida reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Merida Hotel Merida
Merida Hyatt Regency
Hyatt Merida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing