Pros: The hotel is in a great location. The buses to Cancun and Progresso are right next to the hotel, and it's within walking distance to downtown. If you stay on the exec. lounge, the breakfast is excellent and they provide complimentary appetizers/drinks from 5-8pm. The hotel was relatively quiet given the seemingly high volume of guests. Pool was small but adequate and not crowded when I was there. The gym had no free weights but was otherwise nice.
Cons: Due to a glitch in my reservation which was clearly going to get corrected by my employer (I had the paperwork, reservation, etc.), they refused to put me in the correct room until the next day. Given that I was staying there for 3 weeks and had a lot of luggage, this was a pain and unnecessary. I heard some other complaints from other guests about the front desk staff, but overall they were nice. My room key also kept de-activitating for no reason. Both rooms I stayed in were extremely dark as there was only a tiny window.
Overall, I think this hotel is conveniently located and would recommend it to others, especially if you can stay on the exec floors and have access to the breakfast and evening food options.
- Official Description (provided by the hotel):
- .Seventeen-story Hotel located in main commerical & tourist district, near archaeological sites. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Merida Hotel Merida
- Merida Hyatt Regency
- Hyatt Merida