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“We loved Fiesta Americana at all!”

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Fiesta Americana Merida
Ranked #6 of 105 Hotels in Merida
Certificate of Excellence
GreenLeadersGold level
Reviewed September 24, 2006

My husband and I went to Fiesta Americana during our Honeymoon. Our stay there lasted only one week, but, really, everything was just perfect!
Rooms very very clean. Their personnel was often helpful with many of our requests, and everybody at the Reception was so kind!
The food was of very good quality and you could find everything, for every differenf taste. Breakfast: excellent, but the same for the dinner (we never stood there for lunch 'cause we were doing a "tour" in Yucatàn).
The swimming pool, the fitness center, the Restaurant "a la carte", the "buffet", you can have whatever you want. And, no less important, we could also do some shopping just going down in the first floor, which is full of very nice and typical shops, but not only shops for tourists...you could find everything! There is also a nice "Coffe place", a typical mexican pub.
What was very useful, it's the exchange shop, which is just there on the first floor, just stepping out from the building!

I would like to go there again, and maybe... who knows?!??

  • Stayed: July 2005
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1  Thank Nikla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 8, 2006

My wife and I just returned from a trip to the Yucatan peninsula in Mexico. Our base was Merida and for the first four nights we stayed at the Fiesta Americana hotel. All the rooms have a view of the street or the pool. The service was excellent, the breakfst buffet downstairs was a little bit expensive but considering the spread well worth it.

The room was clean, spacious, and had a very comfortable bed. The mini-bar was well stocked. The stuff in the mini bar was expensive as usual. The bathtoom was clean and spacious too. The room had a small balcony (enough to step on to but no room for any chairs). Our room faced the Paseo de Montejo which the main avenue in the city.

A shopping complex, travel agencies, currency exchange, and car rental companies are all located in the hotel for easy access. The hotel is near the anthropology museum on the Paseo de Montejo and its a nice walk to the Plaza Mayor where all the attractions are present.

This is the most expensive hotel in town, but is still affordable in July. I would recommend this hotel to anyone going on vacation. But if you are on a budget and don't care about street views and all that I would recommnd the Holiday inn across the street. We stayed here one night in a room with a view of the pool and a balcony. We liked the furniture in the room too. It is also set in a well restored old building. I would recommend this hotel too.

4  Thank rasamboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2006

Hotel was centrally located and the lobby area was extremly well decorated. As soon as I got to my room I noticed that the A/C was not working. Called the front desk and was immediately given a room with a working A/C. Loved the fact that my room had no carpets (tile floors). Food was very good but If you want to eat the best Yucatan food in Merida, use the restaurant in the Lobby (not the hotel restaurant).

  • Stayed: May 2006, traveled on business
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3  Thank Dansladen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2006

We stayed at this hotel in Jan/Feb 2006 as members of a group touring Mexico. It was supposed to be the 'best' hotel on the tour. It certainly is a very flashy place but when it comes to comfort it leaves a lot to be desired.

The lighting in the double room was badly designed. It was not possible to read in bed without a spotlight shining in your eyes from the ceiling and there were no individual switches for each bed. The pillows were very uncomfortable (8 for the two beds) and no alternative was available. The air-conditioning never managed to get the room below 23ºC and most of the time was 25/26º (outside temperature 26<30º) - despite having called the service staff to adjust it. The safe had to be fixed before we could use it - this was done promptly. The room key card had to be repeatedly inserted (up to 35 times) before it would work - despite having it re-programmed. The curtains had to be left closed at all times as the sun streamed in all day [a fact overlooked by the maids, as they left the curtains open]. The furniture was arranged in the most unsuitable places and was very ugly.
The best part of the room was the bathroom, which was fully functional.

Service in the buffet restaurant was poor on the whole. The pool was at a temperature of 38ºC - Ok if you want to boil lobsters, but no good for swimming. There was also a constant noise like a jet engine in the pool area - I assume this was an air-conditioning unit. The gym was better, but was at 26ºC. The staff in these areas were very pleasant and apologetic.

We would not be surprised to find all or any of these faults in a cheap hotel, but this hotel is a very pretentious place which does not live up to its star rating. On a positive note, the staff on the whole were polite and pleasant and the hotel was very clean. I conclude that most of the fault lies with the management/design team. We did also stay in the Fiesta Americana in Mexico City and had no complaints about that.

10  Thank Calice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2006

A stylish hotel with attentive and pleasant staff.

The main atrium is a lovely feature, and the pool and gym were clean and well run.

The front desk couldn't have been more helpful. They found an excellent driver and guide (Antonio)to take me to the local ruins at Dzibilchaltun, and attended promptly to the two small problems with the room (the safe and the TV control).

I stayed for seven days in a superior Fiesta club room for about $150 per night inc taxes. The room was huge and on the top (5th) floor so well away from any traffic noise. Marble floor, fierce air-conditioning, and a king-size bed with six pillows. The four lifts meant you never had to wait. The Fiesta club rooms give access to the Fiesta club where you can get free continental breakfasts etc in a quiet room.

It is a taxi ride away from the town centre, but the cost of a taxi is only $2, and there are so many taxis around that you will never have to wait for one.

  • Stayed: January 2006
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4  Thank DoctorChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2006

We used the Fiesta Americana as our hub for our trip to the pyramids, wildlife reservations and nearby beaches. We flew into Cancun and took the ADO GL bus line to the first class bus station right across the street from the hotel. We planned the Chichen Itza tour to bring us back to Cancun.

The room we got was absolutely gorgeous. The floors were solid marble and the decor was very tastefully done. The windows open up to the outside allowing you to catch a breeze and hear the band below. The view of the city is outstanding (except for a little smoke from the power station down south). Of course there are the standard things - minibar, TV, room service...

The hotel staff is very courteous and accomodating. They speak good English if you need.

Also, in case you need it, there is wireless Internet available in the room. I took my laptop on the trip so that we could search the Internet to find things to do in the evenings and yes, to check our e-mail.

We took tours from here during the day to Celestun, Uxmal and Kabah, and on the way back to Cancun, Chichen Itza. During the evenings, the Fiesta provided a really nice place to unwind and relax.

Next time we come back, we will see some of the less touristy sights and take a trip to Progreso, a small fishing town to the north on recommendation of several of the locals.

They have a great heated pool and hot tub which is really nice after a day of touring.

The restaurant at the Hotel is excellent. They have a good buffet in the morning. The Sanborn's department store downstairs next door also has a nice buffet for breakfast and dinner. We also liked VIPS just a stroll across Montejo Blvd. It's a very affordable family style restaurant featuring both American and Mexican dishes. They also have FREE wireless Internet. If you want to buy some snacks for a long bus ride, there is an OXXO store across the street next to the bus station.

For shopping, there is a small mall downstairs from the Hotel. There are plenty of street vendors if you like that kind of stuff. There are plenty more traditional shops in the old town area.

In case you forgot to pack something or you have a craving for a hamburger, there is a Walmart and a MacDonald's within easy walking distance across Montejo Blvd. and north of calle Colon. Walmart has a food section all the way in the back of the store.

We had no problem taking a mile and a half stroll along Montejo Blvd. to the square and the Basilica. Although there are several nice restaurants on the way, we had an excellent dinner at Poncho's which features nuveaux Mexican cuisine and live entertainment under the stars later on in the week. If you take a stroll in the evening in the winter, take a jacket because it gets a bit chilly.

There are open tour busses right around the corner on Montejo Blvd. that you can take a tour of the city. If you like a little different pace, there are horse carriage rides across the street departing from the Hyatt.

There are several hotels in this area near Montejo and Colon, including this one - Hyatt, Holiday Inn, and the InterContinental. If you want more old town charm, rooms that run out of hot water or bottled water, no pool... take one of the "boutiques" in old town. (Believe me, we heard the complaints from others on the tours) If you want a great room and great, reliable and courteous service, water in a glass you can drink... pick the Fiesta.

All in all, we had a great time at the Fiesta Americana in Merida. When we come back, we will definitely return to this Hotel.

  • Stayed: December 2005
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11  Thank kgrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2005

The hotel is in a beautiful building attached to a small mall. A very attractive 5-level interior atrium serves as its centerpiece. The hotel's location is convenient to Merida's beautiful downtown, although the streets themselves with their odd/even numbering system (not always in order) require some patience and guesswork. This beautiful city has been around since the early 1500's and it is a very charming place to visit. As is the case in most areas of Mexico, Merida is safe, reasonably clean, and the people are quite friendly.

We sprang for a Junior Suite (about $200 USD per night) since it afforded a bit extra room and we were traveling with our two young daughters (ages 3 & 6). A bit pricey for what we got but I suppose it was worth it in the end. The small suite had several positive features including four balconies, the living room, and of course the sofabed which accommodated the two children quite nicely. My 6-year-old would routinely wake up early and she figured out how to work the remote control for the living room television better than I. On the negative side there was only 1 bathroom and I would have expected at least an extra 1/2 bath in the parlor. Our king bed was below average in comfortability - an old mattress the likely culprit. The air conditioning would only work certain hours of the day (i.e., morning and night) and was automatically disabled during mid-day...I'm not sure if this was a cost-savings policy or if the energy consumption is regulated in this fashion by the local municipality. The water tasted a bit odd as there was very noticeable mineral or metal flavor. We were on the 4th floor and could hear furniture moving in the room above us so the ceilings are not soundproof. And lastly, though no fault of the F.A., the Holiday Inn across the street seems to have converted its front parking lot into a restaurant and we could hear the band playing until about midnight.

The staff was outstanding. We particularly appreciated the assistance of Elmer and Joao from the Bell Desk. Joao arranged a horse and buggy to meet us at the front entrance of the hotel and told us the correct price to pay (anywhere between $200-$250 pesos) for a 45-minute tour. I highly recommend this activity and also suggest it be done around twilight as the midday heat was subsiding and the colors that the setting sun bestowed upon the architecture were stunning.

I thought Los Almendros was average at best. The Yucatecan food was tasty but the service was unattentive. We found about the same level of service at the main restaurant during breakfast. There was a Pediatric convention in-house and most of the group seemed to have buffet breakfast included in their tariff, and I think that our a la carte menu orders were not aligned with the staffing ratios. I thought the prices in both restaurants, however, were less than what I would normally expect to pay. I guess between the good food, the good prices, and the average service we made out okay.

If this hotel were in a large U.S. city I would have rated it a 3. But operating a first-class hotel in Merida cannot be an easy task and I have to give them some extra credit. The facility is beautiful and the staff (other than the restaurants) was overwhelmingly professional, friendly, and largely bilingual. To accomplish this feat in Merida, Mexico deserves an extra point - hence the well-deserved 4 rating.

  • Stayed: September 2005
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9  Thank Kukulcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fiesta Americana Merida

Address: Avenida Paseo de Montejo 451 | esquina Av. Colon, Col. Centro, Merida 97000, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Yucatan > Merida
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Merida
#1 Business Hotel in Merida
#1 Spa Hotel in Merida
#3 Luxury Hotel in Merida
#4 Family Hotel in Merida
#11 Romantic Hotel in Merida
Price Range: $101 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fiesta Americana Merida 4*
Number of rooms: 350
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Also Known As:
Fiesta Americana Merida Hotel Merida
Merida Fiesta Americana

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