If you don't run into any problems, this hotel is fine, very modern with a nice courtyard. But should you run into trouble you cannot count on the competency of the staff. I needed to call my bank in the US to cancel my bank card. They did offer me the phone, but said I had to pay about $3/min for the call. They would not let me use the hotel's calling program and when I asked how to get a phone card he could not say where to go to get one, but had a vague notion there was one a couple blocks away.
In the end I went back to our previous hotel, Hotel Julamis, where the owner immediately offered me the phone to call the US direct.
In addition, there was no hot water in our room. We had let the sink and the shower run and run four about five minutes. The staff came to help and he ran it for another five minutes when it started to finally warm up. In the morning there was no hot water again, of course, since nothing had changed with the actual plumbing. When I told the very young man at the desk, he did not know what to say.
I would not stay here again.
- Official Description (provided by the hotel):
- The Gran Real Yucatan is a five star hotel located in a former 19th century French style mansion, in the historic center of Merida, Yucatan. It offers two Master Suites, two Junior Suites, 18 Delux Plus bedrooms and 52 Delux bedrooms. The wide facilities and personalized service provide with comfort and luxury for a better experience. The hotel’s restaurant, “El Emperador”, offers a great variety of local and international dishes and the bar, “Los Vitrales”, next to the swimming pool, has a wide selection of cocktails and wines. All rooms are equipped with air conditioning, safe box, LCD flat screen tv with remote control, telephone in the room and bathroom, WIFI, fully equipped bathroom including amenities and bathtub. All rooms have balconies with views to the pool or garden. The hotel’s location makes it a perfect choice for every traveler since is located only a few steps away from the cathedral and Main Square, also close from the colonial “barrios” or neighborhoods of the center area. It is also strategically located for the business travelers; it is only a few blocks away from the business and commercial district, Paseo de Montejo. You will be able to find a wide variety of restaurants, bars, churches, parks, souvenir and boutique stores and more. Stay in the Gran Real Yucatan to make your stay a unique experience. ... more less
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- Also Known As:
- Gran Real Yucatan Hotel Merida
- Gran Real Yucatan Merida