If you read any of my other hotel reviews, I often rave and rave but this time, truth be told, I can't find anything positive to say. Villas Punta Sur is what it is. It is inexpensive so expect nil. Reservation was quite the nightmare even though I had completed the arrangements one week prior to travelling. First and foremost, the phone number provided on the website is often either (1) busy (2) appear disconnected (3) machine, even after leaving messages, we did not get a call back. I then attempted reservation via email and after receiving confirmation and wiring the deposit over 3 days before our travel and assumed all is well. We arrived at the villa to no keys out front for us to get into the room. After knocking for 20 minutes at one of the door of the staff, he opened only to very grumpily tell us he did not have any reservation information for us. Then after I showed him the wire transfer receipt and email from them would he open the door for us. This was upsetting as I almost thought we would not be able to get in, it was 9 pm and the cab driver had left and we had no idea how to get around the island. It was unnerving I guess. As they were not expecting us, the room we booked did not have its windows opened so was stuffy and stale smelling. Needless to say our first night was unpleasant. If there is anything urgent you require, it would be unlikely you can find help from anyone as no one is around the entire day and night. I am aware that this is a self sufficient rental but at least have someone around for questions. It was low season so that may be the reason. It is what it is, like I said. For the price, there's no AC and two rather loud fans, cutlery and pots for cooking but they do require more thorough cleaning. The bathroom rugs were extremely filthy and the water in the shower was a dribble at best. I really tried to like this place for all its rusticness but couldn't so we checked out 2 days after and found solice and bliss at Casa Ixchel.
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- Also Known As:
- Villas Punta Sur Hotel Isla Mujeres