We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“PEACEFUL, LUXURIOUS RESORT” 5 of 5 bubbles
Review of Isla Mujeres Palace

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Isla Mujeres Palace
Ranked #3 of 38 Hotels in Isla Mujeres
Certificate of Excellence
vavb
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“PEACEFUL, LUXURIOUS RESORT”
5 of 5 bubbles Reviewed April 7, 2014

Our party of 2 couples stayed at the Isla Mujeres Palace 11-18 March 2014. It is a small adults- only resort, having only 62 rooms and featuring only one restaurant. It is not blessed with a lot of lush tropical vegetation like other Mexican resorts, but does have a beautiful soft, white sand beach and a nice pool, both equipped with plenty of chaises. You do not need to go the either venue early to reserve one! The rooms are very nice, spacious and with lots of nice features, a big, flat screen TV, a jetted tube, and a mini-bar fully stocked with liquor dispensers, 4 brands of beer, Coke, Pepsie and plenty of water. We were welcomed with a bottle of Merlot, and found that you could order full bottles any of the stocked wines from room service. There is only one restaurant, which is buffet-style at breakfast and lunch, but entirely al-la-carte at dinner. To add variety to the nightly meals, the restaurant offers two separate menus nightly to choose from, and vary them from night-to-night. The choices were Mexican, Italian, International and Caribbean, with the Italian actually 2 different menus. We really liked this feature, plus the fact that you did not have to make reservations. We sampled all the choices, and all were excellent. The wines offered were French and quite good. The tropical drinks were well made and tasty. Food preparation and service (our favorite waitress was Wilma) were excellent. While the sand area of the beach rivaled any that we have seen on the mainland, the water is really not suitable for swimming or bathing. The sand strip is very narrow, and gives way to rock and seaweed. There are beach clubs on either side of the Palace which have customers ferried over from the mainland on "party boats". During the day, they usually start arriving around 10:00 AM, and repeat every couple of hours. The club on the north side stays open until the wee hours with loud music, which could be annoying at the peak of spring break. It never really bothered any of us. One of the neat features of vacationing on Isla is the Island itself. We highly recommend that you rent a golf cart for a day and explore the island, which will probably only take you 3-4 hours, and then eat lunch one of the very casual beach front seafood restaurants (our favorite was Mininos), and spend the rest of the day at the beautiful beach at Playa Norte. The cart will cost you $50 USD for a full day, and while the rental companies will give you a map, I recommend that you go on-line and buy one from the Map Chick. Her maps provide a wonderful commentary about the sights, the restaurants and night life. I think that one of the the highlights of our trip was visiting the superb beach called Playa Norte. We previously thought that the Maroma beaches on the Mayan Riviera were the best in Mexico, but Playa Norte is a close contender! Acres of soft, rock-free sand, crystal clear water, gentle waves, perfect for bathing and swimming. There is a lot of boating activity on the west side of the beach, mostly fishing boats, but the north side is peaceful without any annoying personal watercraft.
A few housekeeping notes: I recommend that you arrange transportation from the airport to the ferry through the resort, they use Best Day travel and they are courteous and helpful; the ferry ride from Cancun to Isla costs $11.50 USD per person, the cab from the terminal to the Palace is $5-8 USD (always find out from the driver in advance), a a cab from the Palace to the Playa is also $5-8 USD; if you are there on a Sunday and wish to attend church, there is a Catholic church within walking distance right outside the entrance to the resort; and lastly, the resort also runs a free boat service from the Palace to the lagoon behind RIU hotel in the Cancun hotel district which leaves at 9:00AM daily. We thoroughly enjoyed our vacation at the Palace, and highly recommend it!

Room Tip: The resort faces west towards Cancun and is 3 stories high. The rooms are on the 2 floors above the...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank west2725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,065 reviews from our community

Traveler rating
    754
    214
    61
    21
    15
See reviews for
66
851
8
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (322)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed April 4, 2014 via mobile

Nice quiet all inclusive on a small Mexican island. We had a great time, rented scooters and toured the island ourselves. If you want fast paced party life this isn't for you. Also if you want many restaurants it isn't either. Laid back great service.

Stayed April 2014, traveled as a couple
Helpful?
Thank Heidicrnp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensburg, Indiana
Level Contributor
136 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed March 30, 2014 via mobile

The palace was very clean and modern with their facilities. It is an all-inclusive hotel that gives one credits to apply to such things such as snorkeling, scuba, or swimming with the dolphins etc. the staff was exceptionally friendly and did everything to make your stay pleasant and relaxing. The beach was wonderful except that the swimming was not. The swimming area in the water was thick with Algae and seaweeds making it difficult to get to water deeper than the depths of one's knees. However their swimming pool was spectacular with a swim up bar and restaurant. The hotel is away from the town area where all of the action is but only a five dollar taxicab ride away. my only criticism of the Palace is that the food was somewhat average. The palace caters to couples only and pays special attention to honeymooners with dinner on the beach with candlelight etc.

Stayed March 2014, traveled solo
Helpful?
2 Thank philgoddard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

We must apologize for the delay in writing this review. Time flies after weddings!

We had our wedding ceremony for 24 people at Isla Mujeres Palace on Friday, Feb. 7 2014 @ 4 PM. We chose I.M.P. due to our having a Palace Elite membership and being quite satisfied with our Palace experiences in the years prior to our wedding. We also wanted an intimate setting for the event. We are so happy we chose I.M.P. and the island of Isla Mujeres for this special occasion!!! We stayed on the property for 7 nights and had guests staying there for anywhere from 1 to 6 nights.

Straight away, planning a wedding from abroad is challenging. Palace Resorts is a corporation like any other, with layers of departments and corporate policy. As you can imagine, working with the "Home Office" can be incredibly trying (and it was). Dealing with Palace Resorts' Wedding Department had some ups and plenty of downs, but we did finally get to a good package. It did require us to do a large amount of planning on our own which did not leave us feeling super confident as we flew down to Cancun for the event. It should be noted that Renee Garcia from Palace Resorts Wedding Department did a good job cleaning up a bad mess.

Fortunately, the folks on site at the resort did not possess the same corporate mentality as their "Home Office" compatriots. To say the least, they took matters into their own hands and delivered a perfect event! Starting from just a few hours after the wedding to this day, we STILL say to each other how perfect everything was on that day......wouldn't change a thing! The beauty of the resort is the foundation of that experience, but what brought us the WOW were the people whose job it was to WOW us. In our opinion, they went as far as necessary and certainly beyond to deliver it.

Name Drop time!!! (No particular order here)

Roxana - Front Desk Manager
The face of the resort. Seriously, this woman is easily one of the hardest working people I have ever met. She was the reason for how smooth everything went for our entire party. It takes a team, but that team better have a great point guard. Roxana is All-Pro! Jose, Ulises and Maza were always willing and ready to help and were smiling every time we came by (which was A LOT).

Jorge - Restaurant Manager
This man is personally responsible for taking any worries we had about ceremony location and logistics and turning them into wins for everyone. Jorge introduced himself on the first night of our stay (tableside at dinner, he was looking for us to greet the Bride and Groom) and we discussed specifics that we were looking for. He even produced the work order on file to be sure everything was correct! He not only met our wants, but delivered some services we didn't even know about. Jorge loves his people, and his job, and it shows.

Mario - Wedding Planner
Mario did a fantastic job taking the mess of a purchase order that was delivered to him from "Corporate" and gave us a truly Special Day. Spot on in every way, and truly a talented planner. We barely noticed him during the event (a MASSIVE compliment) because he had done such a good job leading up to it.

Daniel - G.M.
We met Daniel a few days before the event and he delivered all that was asked by us and his staff. He even let Zach store some things in his office during the event! Not likely to see that happen in any other resort....

Bartenders and Servers
We tried SO hard to keep up with names, but we couldn't. But here are a few:
Christian (SUPERB work, sir!) and his twin brother Allejuandro, Diego, Dario, Samy, and Miguel at the bar never let us feel un-attended to (even at 10 AM!!!)

Jose and Cynthia - Entertainment
These two did a perfect job....they felt out the scene every day and kept it laid back and fun. Jose is a killer dealer in Pool Black Jack. Do not bet against the house when he's dealing.

It must be noted that the food that we had ordered for our reception dinner was fantastic. It was the best food we had at the resort, and that was special to us because everyone else in the wedding party was eating the resort food for their other meals all the same. Having that separation work in our favor is no small accomplishment!

Two things to order when you go: Bumble Bee shots and the Cheeseburger (yes, a cheeseburger). Also the wood-fired pizzas are a GREAT snack pool-side.

You will certainly have varying experiences with the food at any All-Inclusive resort. IMP does a good job balancing variety with quality, and it is certainly on par with most of the Palace Resort brand. It is the smallest of the chain and also on an island, so be sure to choose accordingly. Breakfasts are fantastic, and we found fish and chicken dishes to be the way to go on an island (that includes our Cozumel Palace experience).

In case we forgot to say it any other way..... The people make this resort. Thanks to everyone who helped us have a PERFECT Wedding and a GREAT stay!

-Zach and Jurga

Room Tip: Try for a beach view. It will be very difficult, but try. There are no first floor rooms, so aim f...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 2DeezNutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed March 24, 2014

My husband and I stayed at the Isla Mujeres Palace Resort for a long weekend 3/6-3/9/14. It was fine for what we were seeking - quiet and simple. A couple of comments:
Pros
(1) Staying here definitely gets you away from the craziness of the main Cancun all inclusives
(2) The resort is clean, well kept and the staff helpful
(3) If you are given a credit for activities when you book - there are many options - snorkeling, scuba lessons and diving, dolphin swimming - and they are very affordable as compared with other resorts
Cons
(1) The food - I would rank it on par with Carnival Cruise line food. I would not return to this resort based on the quality of the food alone - it was food service/cafeteria quality and less than interesting. If you are willing to stick to fresh omelets, salads or fruit you can be guaranteed a fresher experience; otherwise it wasn't very good.
(2) Book your services EARLY - I had a $500 credit and could not get a spa appointment during our 3 day stay because there was no availability. The concierge who assisted me was less than helpful and not at all apologetic about this.
(3) There is a clear pecking order here and the color of your arm band does seem to determine your treatment. If you are a member - you might really enjoy this place. If not - realize you are a second class guest right out of the gate.
(4) The beach is VERY small. This resort is bordered on both sides by other properties with very loud music and huge crowds of people coming and going for day trips to the island all day. For the most part, they did not infringe on the Palace property or beach, but the loud music and shouting over the loudspeakers was less than relaxing from anywhere on the Palace beach property.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Kristin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 22, 2014

My boy friend and I arrived December 27th, 2013, till January 1st, 2014. We arrived in Cancun International airport, found our way to the Ferry and took the ferry across to the island, paid a round trip ticket of $14.00 dollars. Arrived at the resort and greeted by a wonderful staff, whom greeted us with drinks.
---Room excellent, food excellent, service excellent, entertainment excellent. We did nothing but lounge, drink, and swim perfect vacation for us.
-- On leaving, it was New Years Day, the Ferry was unavailable to go to the mainland, as the captain was still intoxicated from the celebration of the New Year. Apparently, it is tradition to party from sunup to sun down. So, returned to the hotel, per taxi cab driver and the resort had reserved us a seat on the Palaces Yacht. The yacht is available to all that stay at the resort. On arrival we did not know this services was available, so call the hotel 2 days before you arrive and reserve a seat on the yacht so you don't have to go through the ferry service. Even though, the ferry was so much fun, the guy on board singing " Welcome to Hotel California" in a Spanish accent.
-- Totally fun, relaxing, perfect time.... staff was wonderful, and accommodating in all avenues.
Our return visit is in May of this year we cannot wait, Isla Mujeres Place rocks.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank deannejane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tigard, Oregon
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 20, 2014

This otherwise lovely and otherwise peaceful resort suffers from being sandwiched in between two "beach clubs." A beach club is where you bring boatloads of intoxicated 20-somethings so they can party into the wee hours with music that registers 8.0 on the Richter Scale. It's a ridiculous situation that probably is better if it isn't March or April, but when else do you want to go to Mexico? One would think that a company as large as Palace Hotels would have crushed the beach clubs by now, but apparently they're impotent. No one sleeps until the party is over.

Other than that, it's a nice property. Not without issues, though. The staff is great but they seem to be working in systems designed to make them look bad. We ordered a bottle of wine at dinner tonight and it took nearly an hour to arrive. Oh, and folks, white wine is supposed to arrive chilled, not room temp. Service is uneven, even though the individuals (with some exceptions) are very nice and want to be helpful.

Some reviewers have suggested that the property has bad managers, but I don't think so. This is a failure of leadership. Some things are consistent across the Palace portfolio (menus, wine lists, etc.) but the experience is not. We started at the Sun Palace, and after visiting Isla Mujeres on a quiet day transferred out here. I cannot fault the Sun Palace on service, which for the most part was excellent. Though one of the big reasons we left was that 4 days of complaining about the people smoking in the nonsmoking room next to our nonsmoking room did not produce a resolution. Again, this is not a failure of management. This is because management does not have leave to enforce the rules. Failure of leadership.

The Isla Mujeres Palace could be a premier property if there was strong corporate leadership (I wonder if any of the corporate guys have spent a night here and heard what I heard last night. I'm betting the answer is "no." Failure of leadership.) It's a perfect location (notwithstanding the beach clubs) and very nicely organized and laid out. With only 62 units, it's a friendly scale. But the beach clubs and the leadership vacuum (by which I mean corporate) take it down an unnecessary notch or three.

We have a particular call-out to make. Dario at the pool bar will tell you that he makes the best mojitos in Mexico. He's right. We think they're the best mojitos in the world. And everybody else was doing the best they could within the constraints of the systems, and we thank them for that. Sara's pizzas are magnifico!

Speaking of which, we have noticed a pattern at all-inclusive resorts: very few people tip. We always tip a couple of bucks for each round of drinks, $4 for lunch, and more for dinner depending on our wine tab. Not only is it the right thing to do, fellow travelers, but it's "enlightened self-interest." Do you think we had to ask for our next round? No, an empty glass was taken care of immediately. And people, who needs a couple of bucks more, you or the staff taking care of you for what must be a paltry salary? You can travel to a foreign country; their vacations are within driving distance. For crying out loud, people, recognize the folks who make your vacation effortless!

On balance, we compare this experience with that at the Karisma properties, specifically El Dorado Royale, El Dorado Casitas Royale, and El Dorado Maroma, where we have stayed in the past. Flawless service. We give them an A+. Our Palace experience? A B at best. And when the beach clubs are hopping, an F. They're cranking up the volume right now as I write this at 11 pm. The El Dorado leadership would not tolerate this. They have cojones.

Isla Mujeres is a very interesting place. We've decided we're not Cancun types. The Isla could be a great alternative. We just need to find the right property.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Isla Mujeres
1.3 mi away
Zoetry Villa Rolandi Isla Mujeres Cancun
6.6 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5.0 of 5 bubbles 5,567 reviews
12.5 mi away
Sun Palace
Sun Palace
#11 of 181 in Cancun
4.5 of 5 bubbles 5,828 reviews
Show Prices
Show Prices
Show Prices
7.5 mi away
Beach Palace
Beach Palace
#13 of 181 in Cancun
4.5 of 5 bubbles 5,594 reviews
5.8 mi away
Dreams Sands Cancun Resort & Spa
6.3 mi away
Secrets Playa Mujeres Golf & Spa Resort
Show Prices
Show Prices
Show Prices

Been to Isla Mujeres Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Isla Mujeres Palace

Property: Isla Mujeres Palace
Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Official Description (provided by the hotel):
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Hotels.com, Despegar.com, Cheap Tickets and Jetsetter so you can book your Isla Mujeres Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing