The issue started in just getting to the hotel. We flew in, were bussed to the port, caught a ferry with no A/C (20 minutes), and caught a taxi with no A/C (10 minute wait, 10 minute ride)...meanwhile, my 2 year old was sick from the heat. The hotel does not provide transportation from the ferry to the hotel (which they definitely should). The hotel, itself, was very airy and beautiful. We were greeted with yummy drinks and friendly faces. We told them the baby was sick, so they rushed us to our room and cranked up the A/C. The food was inconsistent, but overall pretty good. Each day hoards of people from Cancun were ferried over from other Palace resorts. I found it ludicrous that we actually paid to be guests at this resort, yet we would go to the pool and have no shade because all of the umbrellas were taken by them, few seats to choose from, no shade or seat on the beach because they took all of that, too, and we would have to wait in line for lunch while these "invaders" piled high 3 plates full of food. It was extremely frustrating and annoying. They were out of there by 3pm each day, but from the a.m. hours until then, there were a mass of "non-guests" there. They had a play area for kids, but the way it was positioned in the hotel, it got no crosswind AT ALL. My little girl would overheat every time, so I would not say that it is "kid friendly." We came to relax in a serene setting, but were not able to with house/techno music blaring the majority of the day...BLARING!! Our quiet dinners were also interrupted by the disco next door blaring until about 10pm. The worst was a wedding that took place at the resort. The ceremony was at sunset, but the reception was on the beach in front of the resort...that would have been fine if the DJ had not blared music until 2:30am!!!!! The rooms are pretty sound proofed to the outdoors, but we heard it loud and clear until 2:30...so much so that it woke our daughter. The staff was SUPER nice and helpful. We had to call a doctor because our daughter started running a bad fever. The front desk told us that the doctor (Dr. Salas) would be right out (9pm). We were amazed at how quickly he got to us. He was very gentle with our little girl, and was just WONDERFUL!! The rooms were nice, although, with a child, the GIANT 2 person bathtub was annoying rather than romantic. We would rather have had the space. The water in the shower would change from warm to scalding hot about every 30 seconds...uggh!! We have stayed at 2 other Mexican resorts that had ant problems, but we didn't see any bugs here. Very clean. I got a massage and a facial from Cynthia...SO GREAT!! It was definitely a zen experience, and spa services were worth the money! The walls in the rooms are paper thin. We were awoken several times in the middle of the night, to our neighbors "having relations." You can't fault them, but the hotel should have done a better job of insulating the walls. It gets really annoying when you are awoken every night by banging on the walls. Anyway, that's all I've got to say. It was nice to get away, but I have stayed at better resorts. They are also pretty new, so maybe they are still trying to work out the kinks.
- Official Description (provided by the hotel):
- What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more less
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- Also Known As:
- Isla Mujeres Palace Hotel Isla Mujeres
- Hotel Isla Mujeres
- Palace Hotel Isla Mujeres