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Isla Mujeres Palace
Ranked #3 of 37 Hotels in Isla Mujeres
Certificate of Excellence
Reviewed April 9, 2013

Hola! First, I must emphasize how friendly and gracious the staff was at the Palace. I speak spanish un poquito, and it helped in many cases, but it wasn't necessary. The staff was patient and accommodating. I'm sure it becomes a chore in some cases after weeks of foreign tourists, but no sign of impatience or frustration was demonstrated. Our visit was during the first week of April. This all-inclusive resort had all the amenities that one could want. The room was large and clean, with modern design fixtures and lots of tile. The view from our room was a "garden" view, meaning it faced away from the beach. At first it seemed unfortunate, but the small salt water lagoon that we looked down on yielded a daily influx of bird life that I thoroughly enjoyed. A view of the building tops of the neighborhood across from the hotel provided landmarks on our walks that was interesting, as well, so the garden view is perfectly acceptable, especially when we asked for an ocean view room and the charge was $160 a night extra. Our stay also included all the booze one can drink. They made money on us because I quit drinking years ago and my companion drank wine in small quantities throughout the visit. However, this helped us avoid the crowds at some of the most beautiful sites on the island because we arose early and explored before the multitudes of hangovers were sufficiently cured.

The food was acceptable with a buffet style for breakfast and lunch that included a wide array of fruits, veggies, and local dishes. A grill chef provided individual requests for omelets or other desired dishes. Dinner was a sitdown affair with individual wait staff serving each table and a menu of well prepared dishes. Again, the staff was helpful, friendly and assisted me with my Spanish, which was fun and educational at the same time.

The hotel is located on the south end of the island about a mile or so from Punta Sur which is a beautiful spot and an interesting walk. It's impossible to walk more than several hundred feet on either side of the property limits of the hotel's beach, so no strolling for miles on the beach. However, we are great walkers and so we walked for miles on the roads, jumping out of the way of the ubiquitous red taxis, golf carts, bicycles and motorcycles that careen down the roads constantly, slowing only for the frequent huge speed bumps, and found some beautiful parts of the beach on the windward side of the island. The Palace is on the leeward side, facing Cancun. The surf is gentle while on the windward side the swells are much larger and more dramatic.

We also took taxis to town on the north side of the small island, a 50 peso trip. The exchange rate was right at 12 pesos to the dollar, so $5 give or take. We decided against renting a golf cart since we could take about 10 cab rides for what it cost to rent a cart and we would much rather walk and explore different sections of the island than help clog the busy roads with a cart. The north end of the island included the great tourist beaches and many hotels along with restaurants and vendors of everything from jewelry to Havana cigars, local art, gag gifts, and the usual assortment of souvenirs and booze.

Even the local working people who we encountered were friendly and helpful. The policia were a constant presence but not threatening and the island is home to a Naval station with a military presence. Never did we feel unsafe or uncomfortable and we explored downtown both day and night, walking up and down every street and taking in the culture of the island. And, if we tired we could always hail a cab whose drivers patrolled the streets constantly asking if we needed a ride.

After the evening ferry left for Cancun, the beaches and bars on the beach emptied. It was quite pleasant to sit at one of the bars with a (in my case non-alcoholic) drink and watch the sunset, then stroll through the restaurant area deciding what we might like to eat instead of going back to the resort. Restaurant prices were not inexpensive. Being from San Antonio we were accustomed to tourist pricing at places on the Riverwalk, so we just shrugged and paid the tourist prices in the places where we drank coffee during our morning excursions and ate in the evening. The food was excellent, though, and the service great, so it was a wash. Tipping is encouraged and the service we received everywhere on the island lends itself to a monetary expression of gratitude for a job well done.

In sum, the Palace is a great, quiet place for couples. They have organized activities but they're not intrusive and you can choose to plot your own course if you want. It was a memorable and thoroughly enjoyable stay and I recommend it.

  • Stayed: April 2013, traveled as a couple
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4  Thank Beegowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 9, 2013

If you are looking for someplace to chill this is it!!! Food and service was excellent. Beach is nice, but a little small...you can see the island in one day and relax the rest. People were very friendly. And it felt very safe. Highly recommend!!

  • Stayed: April 2013
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1  Thank Joeabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

We visited Isla Mujeres for 3 days in early April and were pleasantly surprised at how they had changed the resort into an intimate, adults only facility. The staff were all friendly and accommodating. The room was lovely with a view over the pool and out to the ocean. I am a gluten-free vegan so it was a little difficult to have enough to eat that fit my diet since the food in all these resorts is meat, dairy, wheat based, but the lunches were amazing. If you are reading this and have the same diet, I would suggest a larger facility with more restaurants and choices, but the staff was eager to do their best to accommodate. Another nice feature of this resort is the long walks around the lagoon and into the town. There is also a loop that takes you past the lighthouse and right back to the property.

Room Tip: The resort is small so if you don't want to be right on top of the loud pool music, I would spec...
  • Stayed: April 2013, traveled as a couple
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1  Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

The Palace was perfect my Husband and I stayed 7 nights for our Honeymoon. From the moment we got there I was in love.
The people are so lovely, the service, the hotel itself is in the perfect spot. It's not a loud area or too busy which made it perfect for our honeymoon.
I loved the atmosphere and the loud music by the pool was awesome.

The cooks and waiters were so kind and really went out of their way. I have life threatening allergies and they were fantastic with taking my allergies into consideration. they made me food that wasn't even on the menu.( this was beyond fantastic service) The food was great and the drink selection had a great variety. try the Miami Vice.

The activities coordinator was great fun, I highly recommend the turtle farm $3 to go there.(best $3 well spent)
The hotel credits were great we received 1500 credits which we used on the dolphin discovery, manicure and pedicure and the romantic dinner on the beach. ( i recommend to do all three of these)

I am very glad we chose the Palace as our honeymoon accomidation. :) The Jacuzzi was great fun.

  • Stayed: March 2013, traveled as a couple
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2  Thank Anthea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2013

We wanted a smaller quieter resort and got exactly that, we enjoyed it thoroughly ... it was March Break and the resorts next door were going to host a Spring Break gathering of about 1200 students so you can imagine our surprise when the General Manager advised us of the situation and offered to move us for the night into another room further from the possible disrupting noise, we didn't make the move and only faintly heard the din from next door but it was generous and considerate offer and the additional security kept the wandering students away from our beach and our terrific ocean view ... we're definitely going back to further enjoy the local sites and most friendly and accomodating staff

  • Stayed: March 2013, traveled as a couple
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2  Thank 224JimG224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2013

Enjoyed the relaxed pace, the ease of finding beach chairs, the quiet of the housekeeping staff, the liveliness of the bartenders, the professionalism and personal recognition of the dining staff. Loved the lack of long lines for breakfast and lunch; the individual/personal attention at dinner. Not the place for youngsters looking for fun and wild times, but perfect for people looking for a great beach, a lively pool, good food and great service from the staff. I will go back in a minute.

Room Tip: Poolside as opposed to beach side is better. Beachside kills with afternoon sun. Poolside is perfe...
  • Stayed: March 2013, traveled as a couple
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2  Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2013

second stay here,great place to relax. service is super, good food, good drinks.
nice rooms. very laid back, might not be for everybody, but there is plenty to do on the island if you get out and explore

  • Stayed: March 2013, traveled as a couple
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2  Thank undr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Isla Mujeres Palace

Address: Carretera Garrafon Vista Alegre Mz 63 Lote 1 SM 007, Isla Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
Price Range: $290 - $640 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isla Mujeres Palace 4*
Number of rooms: 62
Official Description (provided by the hotel):
What better location for this small haven than at a small island once a sanctuary to Ixchel, the Mayan goddess of childbirth and medicine? Isla Mujeres (Island of Women) with its scenic views, tranquil beaches, marine parks, and sculptured cliffs, is nature at its best. Small and luxurious, this all-inclusive couples only resort is sure to guarantee a private and relaxed stay. ... more   less 
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Also Known As:
Isla Mujeres Palace Hotel Isla Mujeres
Hotel Isla Mujeres
Palace Hotel Isla Mujeres

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