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“Tranquility Massage was very Tranquil!”
Review of Ixchel Beach Hotel

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Ixchel Beach Hotel
Ranked #4 of 37 Hotels in Isla Mujeres
Certificate of Excellence
Reviewed May 14, 2014

We stopped at IXchel for a massage and facial and was extremely happy with the services that were provided. The facilities were clean and all the staff was helpful and friendly! We would love to return and use their services again.

  • Stayed: March 2014, traveled with family
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Thank GuilloryFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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582 - 588 of 1,406 reviews

Reviewed May 13, 2014

We really enjoyed our trip here. The hotel rooms are great, I think we probably got one of the worst ocean view rooms and it was still better than expected. I think next time we'll upgrade to the suite because it's only a little more.

Some of the restaurants right down the road allow you to charge your meals on the hotel bill, which was great for us because we didn't take much cash.

The hotel's beach is the best on the island.

  • Stayed: April 2014, traveled with friends
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2  Thank HookEmFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded May 26, 2014

Dear HookEmFish,

Thank you for sharing your comments.

We are more than pleased to know that your expectations were gratefully filled during your recent stay. Such kindest comments motivates us to keep up our mission to deliver the best possible experience to our Guests.

We certainly be looking forward to welcoming you back in the near future and if you might consider to upgrade you accommodation at that time, do feel free to contact us. You always can get better prices with our "early bird" promotional rates reserving 90 day in advance.

Caribbean regards,
Customer Service.

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Reviewed May 12, 2014

This was our first time travelling to Isla, and we chose the Ixchel Beach Hotel based on online reviews. We could not be happier with our decision to stay at this wonderful hotel. The best feature of this hotel is the location. We loved that we were only steps away from the beautiful beach, restaurants, shopping, and nightlife. During the day, we spent a lot of time relaxing on the beach. There were always beach chairs available, and the servers on the beach were pleasant.

The staff at Ixchel was very helpful. We used their services to set up taxis for us, and took a recommendation or two for places to eat on the island. We ate at the small hotel restaurant twice—once for breakfast, and once for lunch. Both meals were average, but the chips, pico de gallo, and guacamole were delicious.

We chose a basic room, and found that the room was clean and comfortable. My favorite feature of the room was the 5-gallon water dispenser! Next time, we would probably choose to upgrade to a room with a balcony, but the standard room was plenty, as we did not spend much time in the room anyway.

Although Ixchel is within walking distance of everything you need, I would recommend renting a golf cart for at least a day and exploring the rest of the Island. Maria’s Kan Kin has beautiful sunset views and delicious fresh fish. It is not in walking distance, but was probably the best meal I had on the Island.

Room Tip: Upgrade to a room with a balcony and/or a view, if you can!
See more room tips
  • Stayed: May 2014, traveled as a couple
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Thank Brooke V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded May 14, 2014

Dear Brookiesmalls,

Thank you very much for such kind comments.

Positive reviews like yours motivate us to keep up the good work. Our daily target is to be consistent with the quality of services that we deliver, aiming to offer the best possible experience to our Guests.

If you may consider to stay with us on another visit, we recommend to take advantage of our “early bird” promotional rates, where you'll find an special pricing on our room types, including rooms with balcony.

Best regards,
Customer Service.

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Reviewed May 12, 2014

We stayed here 4 nights on our trip to Isla. The hotel was great. It is comparable to a US Holiday Inn. The staff was helpful and friendly. They did not try to pound a timeshare on us and were very respectful. The Hotel was very clean. There is only one restaurant and the food was fine. There are 2 pools and the staffs there are very attentive. The beach was the best part. They get the best sunset on the entire island, the waves are calm and made it perfect for my 4 year old to get acquainted with the ocean. We did not have the best room, but we did see the other rooms and they were great. The check in person put us in a room with no baloney because of our 4 year old climber.

  • Stayed: May 2014, traveled with family
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Thank SABoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2014

I love isle mujeres! Been coming for some time.. Usually stay at villa rolandi which is amazing but lack of amazing beach.. So this time we decided to stay right on playa Norte at xchel .. I was thrilled to find this property online with the penthouse suites and amazing location.. However I couldn't get the penthouse and got a one bedroom.. I was disappointed at the 2nd floor view looking at the resturant when I first walked in.. However the place was huge and clean.. Did have a musty smell tho. We went downstairs and received our towels which took sometime to explain to us that if we don't return them it's 40 bucks, make sure you keep that recite. The pool was very nice but not many longe chairs luckily it was not crowed at all. Service was so so around the pool, but I found lacking service on the beach.. My waiter I had to hunt down to close my tab. The beach is very nice however if you walk left and go down to the end it's perfection with way less people and sun bathing topless is normal (yay). The location is perfect to just walk to everything. Wifi is annoying here. Takes forever to log on then your booted off every 5 minutes. But they do have it and it's free so thats a plus for you Instagram/ facebook addicts. Overall I would come back knowing what to expect now..

  • Stayed: May 2014, traveled as a couple
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1  Thank mellowkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded May 14, 2014

Dear mellowkat,

Thank you for your valuable review.

Please accept our sincere apologies for the inconvenience mentioned. All of your comments boost our commitment and are highly useful to adjust in the areas where needed, such as the beach accommodations and services.

We highly appreciate that you consider to stay with us on a future visit, thus giving us an opportunity to serve you and take as a challenge to improve our rating to make your visit a great experience.

We wish you all the best,
Customer Service.

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Reviewed May 9, 2014

The hotel is a bit worn but the location and beach are great. It's a good place for kids, the pool is shallow and well kept. It's close to the tourist strip, Hildago Street, but it's easy to get away to other parts of Isla on a golf cart. There is a man on staff, whose name escapes, who arranged for our golf cart, and gave great advice about what to see on Isla. We'll go back.

  • Stayed: May 2014, traveled with family
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Thank drzemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

My son and I loved the close proximity to the beach. The staff was amazing and helpful. The rooms were very clean with lots of space. We were so close to many restaurants that we were able to walk mere blocks for a fine meal. When staying on the island you should consider Ixchel Beach Hotel!

  • Stayed: April 2014, traveled with friends
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Thank Teresa Best S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ixchel Beach Hotel

Address: Playa Norte S/N | Centro, Isla Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 37 Hotels in Isla Mujeres
Price Range: $129 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 
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