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“great hotel! family of 4”
5 of 5 bubbles Review of Ixchel Beach Hotel

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Ixchel Beach Hotel
Ranked #5 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Toronto, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“great hotel! family of 4”
5 of 5 bubbles Reviewed March 15, 2014

we just returned from 1 week on the island. This was our first trip to Isla Mujures. We were a family of 4. We rented in condo 1 at Ixchtel 107/108 - ground floor and it was perfect for the kids to come and go through the sliding doors to the pool and beach. The rooms were huge and well equipped, clean, quiet, and you felt safe and all staff were friendly and attentive. The 2 bedrooms was great. It was like the kids had their own apartment (bathroom, mini fridge, water TV, etc...) This hotel is close to the main street (Hidalgo), the beach is steps away, golf cart rentals close by, and sooo much more!!! It was more than I expected and I would recommend to anyone!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSKQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, March 31, 2014
Dear JSKQ,

Thank you for such kind comments.

We are committed to the excellence in our services to provide the best experience to our Guests. Is truly wonderful to know that the week spent at Ixchel Beach Hotel was relaxing and how much you and your family enjoyed the powdered sand and turquoise water of beach plus the charming downtown.

If you may return to Isla Mujeres, we always be here at your service waiting for a new opportunity to welcoming you back!

Best wishes,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,297 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (366)
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Eureka, California
Level Contributor
44 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 13, 2014 via mobile

Pricey but very nice. It's really worth it to get a room with an ocean view at this hotel. It's one of the best parts of staying there so it would be a shame to have only a view of the pool. Our room was big enough for three friends to share which was really nice. The veranda from the room is large enough to hold a table and four chairs and also two stools. There is no dresser for your clothes which is a shame. Also the couch that makes into a bed doesn't have sheets that stay on it. Mauricio is the most pleasant hotel employee i've ever met! He'll helped us rent a golf cart and did a great job. He even started it for us when it was having a fit and wouldn't cooperate.

Stayed March 2014, traveled with friends
Helpful?
1 Thank candida6752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 12, 2014

I can't say enough good things about Ixchel, the staff, location, our rooms, the bar & staff at the pool and on the beach etc. The security was there 24 hours a day, not that it was needed but nice to know someone is there. When my son became ill, the front desk had a awesome Doctor come to our room within the hour. It's a worry free vacation, anything you need just ask for it and Ixchel staff will get it for you. The concierge service was also very helpful with our excursions in Cancun. If you want to go sailfishing we chartered the "Country Girl Charter Boat" docked behind the Bali Hoo in Isla Mujeres and caught 31 sailfish in one day. This was our 4th time to vacation on this beautiful Island with family and friends and already making plans for next year.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank countrygirl31nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, March 31, 2014
Greetings dear countrygirl31nc,

Thank you very much for take the time to share your recent experience at Ixchel Beach Hotel.

We are glad to know how much you enjoyed the location, rooms and the service from our bar & Staff, also the way that you kindly highlight our 24 hours service. We always look forward to attend all of our Guests needs in order to deliver the most comfortable and as you mention, a "worry free" vacations!

We certainly be honored to welcoming you with your family and friends as well in the near future.

All the best,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

Just returned 3/8/14 - Truly an outstanding condo hotel! Amazing property with wonderful and helpful staff! Pictures don't do the location justice. A short walk to the best white sandy beach yet close walking proximity to downtown with the many dining options. Be sure to walk the beach both directions! Some dining to consider: Rooster breakfast, Compadres, Rolandi, Mamacitas, Zamas, Nashes and his story amongst other places. You won't be disappointed! To Do's: Rent a golf cart one day and explore the island culture and offerings. No need to rent one for the whole week. 1/2 day fishing and snorkel combo more than enough and so much fun. Soooo slow down, unwind, relax and remember you're on vacation island time....no rush!

Room Tip: Rooms ending in 09 and 10 are wrap around balcony's. Worth the extra money!
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JCCHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, March 28, 2014
Greetings dear JCCHouston,

Thank you for sharing your comments,

All Customer opinions are welcome and positive reviews like yours make us feel so happy because we know that your holidays were a great experience at Ixchel Beach Hotel and all around Isla Mujeres as well.

We hope to have you back in another time where certainly be a pleasure and gratefully recommend you lots of fun activities to do!

Best regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

We had an "all too short" stay of six days and five nights here this last week. The location is enough to make it the perfect vacation spot with ocean views from every room and the best beach on Isla. However, in addition, the room and grounds were impecably well kept and the staff was well trained and extremely attentive without being overbearing. We have traveled to mainland Mexico and other Carribean islands pretty extensively, but agreed that this was our best experience ever.

We were eager to do a bit of exploring and did not eat at Ixchel that much. However, the meals that we had on the premises were delicious and reasonably priced. We were also impressed with the atmosphere which was polite and friendly but also relaxed and unpretentious. We made some preliminary inquiries about the difference between fractional and full ownership in these properties. Most impressively, Mauricio provided us with some useful information without the "hard sell." The guests ranged in ages from toddlers to senior citizens and everything in between, including a lot of families and couples. Everyone respected the beach and common areas.

One small suggestion would be for Ixchel to obtain a more powerful wireless router. The free wifi was a great perk, but those of us relying it to communicate with our loved ones at home sometimes needed to go to the reception area to pick up a decent signal.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank miranda c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wahkon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 9, 2014

We stayed at Ixchel for the past 6 years. We were there for 2 weeks this year. We really enjoyed our stay, the suite was very clean and had great decor. The bed was so comfy. Housekeeping did a great job! The front desk staff was always friendly. Ms. Sol always had a smile for us when we passed her. We had a lot of fun with R2 our beach drink man! He always was freindly, fun and seems to really love his job! We are already planning our trip for next year! If you want a vacation spot with lots of different foods to eat, and you enjoy a relaxing stroll on white sandy beach, free snorkeling in a safe location, this is the island for you and the hotel to stay at!!

Room Tip: The suites in unit II have shaded decks, which is really nice in the afternoon when the sun gets rea...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank enjoylifeWahkon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this review, March 18, 2014
Dear enjoylifeWahkon,

We highly appreciate your comments.

We must have to thank you for your preference and loyalty during all this time; but most rewarding is the confidence placed in us to make your vacations a great experience.

Hope to see you in the near future where will be so happy to host you back and welcoming you with open arms!

Kindest regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chsrleston wv
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 9, 2014 via mobile

We had a great time at ixchel beach hotel. Best beach we have been to in Mexico. We didn't want to leave. Staff was great, service on the beach was awesome. Convenient to everything. We are going again next year. Hidalgo st is right there. Easy access, almost everything is walkable, if not it's a short cab ride for 30-40 pesos. Carnival was happening which was much fun. Pool area was great & right outside our patio. Not overly crowded, always got chairs on the beach no matter what time we went out there.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Jhamiltonjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ixchel Beach Hotel

Property: Ixchel Beach Hotel
Address: Playa Norte S/N | Centro, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 38 Hotels in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ixchel Beach Hotel 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Among the best hotels in Isla Mujeres, visit Ixchel Beach Hotel, a two wing, two phase condotel complex with 117 rooms in Isla Mujeres. East Wing (Phase One) with 48 rooms, 5 stories and opened in June 2006; West Wing (Phase Two) with 69 rooms, 6 stories and opened in August 2007. Both properties (see Accomodation Remark below) are designed in Mexican casual and modern stylish buildings located at the beautiful North Beach on the colorful island of Isla Mujeres (Women Island).Ixchel for the Mayans was the Goddess of love, fertility and the moon. Walking a few steps from downtown of this friendly island and facing the most beautiful white sand & powder touch beaches of Isla Mujeres, in the Yucatan Peninsula and the Mexican Caribbean, our Isla Mujeres hotel offers warm personable service in an upscale, intimate island experience perfect for families and romantics.If you want a great escape to a Isla Mujeres hotel, our hotel is ideal for the relaxing weekend getaway or a romantic honeymoon retreat. Treat yourself to all of the luxury that our Ixchel Hotel in Isla Mujeres has to offer and enjoy the surrounding areas, activities and beauty.Premier in Isla Mujeres hotels, the Ixchel Beach Hotel offers luxurious amenities, outstanding service and a tranquil atmosphere to completely relax and enjoy your Mexican vacation. You won't find a more beautiful or more convenient location to soak in the sun and experience this amazing island of Isla Mujeres.If you are looking among hotels in Isla Mujeres, look no further than the Ixchel Beach Hotel. You won't be disappointed. You, the guest, are our number one priority and your comfort and enjoyment during your vacations in Mexico and lodging experience are our primary concern. We will do everything we can to make your stay nothing short of spectacular. ... more   less 
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