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Ixchel Beach Hotel
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Reviews (1,515)
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All reviewsplaya norteixchel iithrough vrbothe penthousebedroom suitegolf cartfull kitchenocean frontstandard roombeautiful beachchairs and umbrellashot tubhidalgo streetbeach servicebest beach on the islandan umbrellarestaurants and shops
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Reviewed December 5, 2013

Just returned from Isla Mujeres and stayed at Ixchel Beach Hotel, once again, and Ixchel is my favorite place to stay on the island. The staff is very friendly and professional, and they go out of their way to make your stay comfortable and pleasant. Thanks Beto, Selma and all the guys who served food and drinks to us on the beach and in our room (room service was great, too!). Daiby I missed seeing you, since you were on vaca, so take care and see you next time on beautiful Isla! Denise

Room Tip: Any room is great! You are on N. Beach and all have views to die for.
  • Stayed: December 2013, traveled with friends
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4  Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded December 11, 2013

Greetings Denise W,

Thank you for your review about Ixchel Beach Hotel.

All direct comments of our Customers are highly appreciate. Like yours, positive reviews reinforce our mission to provide the best experience for our Guest and help us to keep up the good work.

We always be looking forward to welcoming you back to make your stay unforgettable.

Sincerely,
Customer Service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

just back from 10 days here and each was fab! very helpful staff from moments we got there from front desk to pool staff to beach staff...all kept our vacation flowing all be it at a slow pace(mean it in a good way!) which is exactly what we were looking for

will return as soon as possible

Room Tip: we had room in building 1 at back facing water and loved it as it was sheltered from winds
  • Stayed: December 2013, traveled with friends
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3  Thank winks666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

Went to ixchel middle of Nov, to help daughter find a spot to get married. We had a one bd suite on 5th floor. Room was fine with water view. Stafff was excellent and helpful. We will put up our guests next year for wedding.

Room Tip: get close to the water and high up.
  • Stayed: November 2013, traveled as a couple
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1  Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2013

The location was excellent. Right on the beautiful swimming beach. The staff was very attentive. The hotel rooms are really apartments with a full deluxe kitchen. Very spacious. We'd stay there again.

Room Tip: We asked for the 6th floor with an ocean view. We book 6 months in advance and got what we asked for.
  • Stayed: November 2013, traveled as a couple
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2  Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2013

We just returned home from Isla Mujeres. We stayed in penthouse 507 & 508. While there were some small issues with the hotel, it wasn't major enough to not want to come back. The rooms were nice and clean and good in size. The roof top terrace with the hot top was amazing and the view was great. Only complaint is that only 2 of the lights were working up there. Also, we had to call the front desk to come up and turn the lights on for us because the switch was in the 3rd bedroom, which was locked. We informed them of the non working lights on the rooftop terrace, and they never returned to replace them. We have an 18 month old, so we couldn't really be up there after dark because we couldn't see much. The other complaint was that the room keys would just randomly stop working. We had to return to the front desk to have them re-activated several times. Not a big issue, just kinda annoying. Overall we really enjoyed our stay. The hotel is right on the beach. The pools were fantastic. One was super warm, which was great for our daughter. She had a blast in the pool. The staff was super friendly and very helpful. On the beach as well, getting us umbrellas quickly.
I highly recommend paying the extra money for the hotel shuttle service. It was a little pricey, but it was so easy!! They were very helpful, and even suggested a pick up time from the hotel for our trip home!
PLEASE READ!! VERY IMPORTANT!! THIS IS NOT A KNOCK ON THE HOTEL, BUT PLEASE IF YOU RENT A GOLF CART WITH A LUGGAGE CART ON THE BACK, YOU MUST SECURE YOUR ITEMS!! We were headed to the turtle farm and dolphin discovery for the day. We were a few miles from the hotel when a motorcycle came up next to us and ripped the bag right off the back of the golf cart! The golf cart company... comodidad y estilo luxury car rental didn't give us any warning of thieves or to make sure to secure our bags. It made for a very stressful day and a rather eventful trip to the police station.
Other than the golf cart incident, we had no other problems with theft. BUT PLEASE WATCH YOUR STUFF!

  • Stayed: November 2013, traveled with family
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4  Thank ajecando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ixchelbeachh0tel, Director de Relaciones con Clientes at Ixchel Beach Hotel, responded to this reviewResponded November 27, 2013

Dear ajecando,

Thank you for your valuable review!

Your information motivates us to keep improving the quality services that we offer, reinforcing our mission to provide the best experience for our Guests.

Above all we emphasize that any situation like the one you describe with this “golf cart thieves” is unacceptable. Nevertheless we take your input and this case as a serious matter, informing all parties involved (Municipal Authorities and Golf Cart Rentals) thus preventing that this situation may affect other future Isla Mujeres visitors.

Please consider Ixchel Beach Hotel as your home; will always look forward to hosting you in the near future.

Sincerely,
Customer Service.

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