The premise behind this hotel is charming. Unfortunately Casa Ixchel was not able to realize it completely. There were many appealing little details in the rooms, shells and incense for example. But they missed some of the basics. The steam room was stocked with essential oils, but did not work while we were there. The hot tub has beautiful tile, but was tepid. There are lovely sun beds, but the covers are threadbare. With a bit of care, this could be a very nice small hotel. The vision is there, the execution is lacking.
We started in Serenity. It was very small. There was only about three feet between the bed and the wall. The beautiful glass sink in the bathroom needed a new washer, so it squirted all over the bathroom. There was only a rather sheer curtain dividing the bathroom from the sleeping area. Several of the rooms were configured this way; peace, love and serenity. I am not sure about the others. So if this would bother you, inquire about it before you book. After voicing my concerns about the room to the gentleman at the desk, they let us change rooms with no additional charge. We ended up moving to Grace II for the remainder of the trip. This was a lovely room with two bedrooms, a huge tub, and a balcony facing the street. The showers in both rooms had personality. The hot water took awhile to come out, and the temperature would change radically and unexpectedly.
All in all, this was not the best value. There were almost $100 in taxes and fees attached to the room rate. The booking system did not tell you this until it confirmed the reservation. I did not get an email confirmation of the reservation. I had to email and call to get a response. It actually would have been cheaper to remain at the 5 star hotel that we started at in Cancun.
I would not recommend this hotel to a friend. This saddens me because I was so excited to find quaint yogi friendly hotel on Isla Mujeres.
- Official Description (provided by the hotel):
- Small relaxing boutique hotel located in the middle of the Island with ocean view. ... more less
- Reservation Options:
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- Also Known As:
- Casa Louise Ixchel Hotel Isla Mujeres
- Casa Ixchel Isla Mujeres