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“Great location overlooking the the open sea. Good restaurant. In the middle of the island. Not a swimming beach.”
4 of 5 bubbles Review of Casa Ixchel

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Casa Ixchel
Ranked #9 of 36 Isla Mujeres B&B and Inns
Certificate of Excellence
Haifa, Israel
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location overlooking the the open sea. Good restaurant. In the middle of the island. Not a swimming beach.”
Reviewed February 24, 2013

We got the 'Abundance' room for 4 nights.The room is equipped with a small kitchen 2 beds, sofas, and there's plenty of space. The room was perfect for us overlooking the sea. Right on the water. Beautiful. Must wake up to see the sunrise. We had some plumping problems in the room. It was problematic to flush The toilet twice if u wanted and we didn't had hot water for 2 days. The staff was very nice and tried to help with everything. We got a night discount for the hassle. Must take A golf cart and explore the island. Overall it was a bit expensive considering no swimming beach and a drive away from both sides of the island. If u want to try different restaurant u have to drive.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Nottingham, United Kingdom
Level Contributor
77 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 10, 2013 via mobile

This place is lovely. Beautiful room although a little small- we stayed in the love room. The pool side and ocean views are wonderful.
Restaurant food upstairs wa also lovely.
The location is a little out of town a good 30 min walk but bikes/golf carts can be hired in town if u prefer not to walk. Would recommend.

  • Stayed February 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank channii70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 5, 2013

room "karma" (the cheapest) towards busy street (earplugs needed).
mid of the island, about 6km from beach. ok rooftop-restaurant attached.
breakfast in restaurant not included, but ok (coffee is like water though).
yoga-lady has been on vacation, no replacement and hasnt been announced on homepage.

couple on a roundtrip through yucatan. isla mujeres wasnt our favorite in total. better place for peace-loving individuals might be holbox.

  • Stayed December 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ina9181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaIxchel, Manager at Casa Ixchel, responded to this review, January 11, 2013
Thanks so much for your feedback. We only wish you had spoken up while you were here so we could address your concerns. As you say, you chose the ”cheapest” room, which is close to the street. However, we have other rooms that are on the ocean-side and quite a bit more quiet. We hope you can come back and experience the sound of the surf outside of your every window! Yoga is offered three times each week, and we are sorry if you missed it. When you do return please ask for an espresso or cappuccino which may be more to your taste. Until then, thanks again.
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Plainfield, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 18, 2012

Fantastic visit, we couldn't have asked for more. If you need a little more action in your vacation, this isn't the place for you. If it's peace and relaxation, and some really friendly people, these are the kind of hotels you should be looking for. I really got the feeling of staying at a friends home during our stay. We did have one of the smallest rooms at the hotel, but I don't agree with the other review that found it to be a negative. We actually got used to it very quickly and found it very comforting(there are also larger rooms available) While it may not have the amenities of the big hotels, the restaurant upstairs with open air dining was definitely a big surprise for us. The food was incredible and the staff was second to none. We came an hour early for breakfast because our cell phone didn't update, and we got sat and served with no questions asked. Awesome... I felt really bad later and apologized :) We got to know Moy in the restaurant. Super nice guy, and he was a huge help in getting us set up with a snorkling tour with a friend that turned out to be a fantastic day. And don't leave without having him make you a Moygerita :) We never returned to a messy room, the cleaning staff was right on top of it. And I found the hotel manager, Nadia, to be a really sweet girl, and very helpful with our needs during our stay.
Over all, a really nice experience. Cute hotel, good food, good people, and I'll never forget waking to the sound of the ocean. Can't beat that. I'm already checking flights and hoping I can return for another stay soon. Oh, and the yoga on the deck was a really cool treat too.

Room Tip: If you can pay a little extra, there are rooms that walk right out to the deck or pool. They have b...
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  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 13, 2012

Casa Ixchel was a great place for us to stay in Isla Mujeres. Most of our time was spent at the beach and exploring the island so this was much just a place for us to sleep at night.

We stayed in the Love room and although the room was a little small then most American hotel rooms, it was fine for us because we didn't spend much time in it. I would recommend a larger room if you plan on spending a lot of time in your room.

The staff was friendly and accommodating and the room was clean. The view from this little hotelito is incredible and you can't beat waking up to the sun and ocean sounds. I got up so early every day and absolutely loved it!

This is a no frills place. It's not fancy but it's clean and it's a wonderful place to stay with incredible ocean views and sea breezes. I would definitely stay here for the convenience, price and service we had.

Also, definitely eat at Da Luisa for breakfast and dinner. My boyfriend and I really enjoyed getting to know Moy over the past few days.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank AmandaGil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 12, 2012

Great location mid-island in close proximity to everything (though that's not difficult on a 5-mile long island!) and very nice rooms for the price. Nadia and her staff do a terrific job there. Stayed in the Abundance Suite and the views are amazing, rooms are nicely appointed, and everything you need is provided. Celebrated 10-year anniversary and would recommend this getaway and this hotel to anyone. That said if you're sort of high maintenance (read: five-star resorts and the like) this probably is not the place for you. More simplistic and relaxing, but plenty bang for your buck.

Room Tip: The Abundance suite was roomy and walked directly out to pool and sun deck with amazing views of the...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 4, 2012

I bought this trip from Groupon. We arrived to find the place in worse condition than we expected but were still cheerful. Our room was so small that when we laid down our suitcases, we hardly had room to walk! We asked to be moved to a larger room so, with a larger fee, they moved us. This room was big but water leaked in the bathroom all over the floor every day and we had to soak it up with many towels. We were still cheerful at this point. Then after a hot day at the beach, we came back to super hot water in the shower. We told the manager about it and she said she'd turn the hot water down, then she went home. (the front desk closed at 5:00 p.m.) We waited 2 hours and still took a steamy hot shower. Not warm.....HOT! The next morning she didn't even come to our room so I went down and said, "why would you not come see how we were doing and check the water? Why would you treat your guests this way?" She said, "well, I turned the hot water down." We weren't quite as cheerful at this point." We moved from that hotel to a fabulous hotel called Casa de los Suenos on the calm side of the island. When we unpacked, I found my passport was missing along with a bathing suit. I had to jump through hoops and go through hell to get a temporary after taking a bus to Playa Del Carmen & going to the US Embassy, then spending another night in Isla Mujeres, then being too late for our flight out so after getting to Houston we missed our connection to Cleveland and had to stay a night, then Hurricane Sandy hit so we spent another night in Houston. Except for Casa de los Suenos, it was the trip from hell. Everything bad happened because of that hotel. Management was horrible. (The bartenders and waiters were fabulous, however)

Room Tip: I wouldn't travel back here to stay in ANY room!
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank skymom07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaIxchel, Manager at Casa Ixchel, responded to this review, November 8, 2012
I am always concerned when a guest is not pleased with the hotel services and had many positive coments about service at the hotel.
The exact day of this guest arrival she let us know she wanted a bigger room I explained that bigger rooms have a different price we gave her the groupon promotion price even this was not on sale by the date and even I sent pictures before arrival of the original reserved room.
We changed her to the bigger room and unfortunately we had a leek problem with the shower as soon as our maintenance got noticed he fixed this problem and lower the water heater down since the water was too hot for this guest- we had other guest by the time and no one complained about too hot water.
I did not go into her room the morning after the hot water problem because I did not wanted to disturb at morning since I was not sure what time she was up.

Casa Ixchel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Ixchel

Property: Casa Ixchel
Address: Salina Chica, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #9 of 36 B&Bs / Inns in Isla Mujeres
Price Range (Based on Average Rates): $
Number of rooms: 10
Official Description (provided by the hotel):
Small relaxing boutique hotel located in the middle of the Island with ocean view. ... more   less 
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Also Known As:
Casa Louise Ixchel Hotel Isla Mujeres
Casa Ixchel Isla Mujeres

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