I want to tell you about my experience with this hotel. I've wrote there several times, asking about rooms, wi-fi etc.
Maru Magdaleno (reservations manager) answered my questions really quick. He couldn't offer me suites to book, but I've found them on the OKtogo cite. Made a booking there without any problems, and I've got 2 booking numbers - one from OKtogo and one (allegedly) from the hotel.
Being a bit uncertain about this booking I've asked Maru to confirm my booking. Asked him two times, waiting a week for a relpy. Guess what? Not a single reply from Maru or anyone else from Avalon Reef. I can assume that there's a problem between Avalon and OKtogo about overbooking their suites, but definetely that's not the way of doing business - they could at least write me a few words about it. Extremely poor customer relations, keep that in mind while thinking about booking that hotel.
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- Also Known As:
- Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
- Avalon Reef Isla Mujeres
- Avalon Club Reef
- Isla Mujeres Avalon Reef