I went to Mexico with my family. My wife and I stayed in room 38. It was nice. On the 3rd night we found a 2 cockroaches on the floor and 2 geckos on the walls. I grabbed both cockroach and one to the front desk. The night manager was a nice girl who wanted to help with the problem. She said that they would spray for cockroaches in the morning because there is no maintenance staff on at that time. So me and my wife went back to bed and at 4 AM we found a cockroach crawling in our bed. My wife immediately screamed and was extremely disgusted. So I captured the cockroach and a solo cup. And the next morning took the cockroach to the front office and told the morning manager what hd happened. She immediately stated that it was our fault that the cockroaches were in the room because we did not have our room cleaned by her staff every single day. But we had our room cleaned every other day. I told her that this was unacceptable and she needed to do something. After talking with her for a while she finally offered to upgrade our room. We then moved to room 19 which was much better and cleaner.
The beach was good. There was a lot of solicitors on the beach coming up to you about every five minutes to try to buy something.
The security guards "Jose"on the beach seemed pretty put out if I asked them about anything. I asked to get an extra umbrella for the beach, he then stood there for about a minute with his hands crossed and then asked me how many rooms do I have. I then told him I had 2 room's mine and my family's room he then stood there again for A few seconds and then grabbed an umbrella and then put it in next to my seat. After that he was again continued to act put out if I asked for anything. All the guards with mustaches seem pretty upset that they had to do anything for anyone unless your an owner of a room. On our last night at the resort it was pretty warm and humid, so we decided to go swimming at the pool which closes at 10 o'clock pm. So we went down to the pool and started to get into the water. Once we got into the water another security guard then told us to get out of water because the pool is closed. I then looked at my watch and it said 9:30 PM. This was confusing to me because we were not yelling or being of noxious nor drunk.
- Official Description (provided by the hotel):
- Ocean front hotel on North Beach. ... more less
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- Also Known As:
- Nautibeach Condos Hotel Isla Mujeres