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Marina Paraiso
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Reviews (186)
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All reviewspalapa barhuge pooldive shopking roomfive minute cab ridecrunchy tacoshour securitylovely propertyfinishing touchesrelaxing hotelhotel groundsinfinity poolour room was cleaned dailyspent a weekincredible foodrent a scooterbeds were comfortable
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Reviewed August 24, 2013

Marina Parasio is a very pretty resort which is a fifteen minute walk from the town or twenty minute walk from Playa Norte. We stayed for five nights and by the end of our stay the walk had worn a little thin. However there are plenty of cabs on the road if you get tired of it.
We had a king room upstairs with a view of the pool. The bed was huge and comfortable and there was plenty of storage and a flatscreen television with cable. I was disappointed not to have any warm or hot water for five days considering we were paying quite a bit for the king room. Our air con did not work the first night and even after it was fixed it dripped water onto the bed. There is a lovely bar by the marina and the breakfasts deserve a mention for being very, very good! However they are not cheap, and the bbq we ordered on Saturday night was expensive for what we got. Overall, this is a good property which is not reaching it's full potential.

  • Stayed: July 2013, traveled as a couple
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1  Thank CatEire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
150810Frank, Owner at Marina Paraiso, responded to this reviewResponded August 26, 2013

Thank you very much for taking the time to review Marina Paraiso.
I apologize for the inconvenience of your AC dripping, even though it should have been fixed immediately as well as the lack of hot water.
Cold water at 30 C in the hear of summertime is not a good excuse.
I will be tomorrow on the island and will personally check on those two issues and their immediate resolution.
Hoping to see you back that we can make it up to you !

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Reviewed August 4, 2013

We recently had two garden rooms so that 4 of us could come to Isla Mujeres to swim with the whalesharks and snorkel at the MUSA. Carlos and Tani were wonderful, from the minute we started emailing for information to the day we left. The hotel accommodations, beautiful setting, fun bar and delicious restaurant made our trip so special. Very reasonable; friendly and helpful staff and a very relaxing, beautiful pool to swim and watch the sunset. We'll be back!!!!!!!
Judy & Marty Baumann

Room Tip: Loved the garden room, but might choose the pool room next as sitting on the porch with the view would be nice. But the garden rooms were very quiet and private. If just my husband & I, we'd get the Caribbean view room next.
  • Stayed: July 2013, traveled with friends
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Thank 365JTB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
150810Frank, Owner at Marina Paraiso, responded to this reviewResponded August 20, 2013

Thank you for taking time to review Marina Paraiso.
Looking forward to see you again soon.

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Reviewed June 29, 2013

I stayed on the island for three months and I loved it. I dont know about the rooms since i was staying on the boat. I loved the food, the pool and the marina. The staff are extremely helpful....and fun. Carlos produced great food and Gabi tried to get me to drink more rum than i needed. I had a great time each night at the bar with the other hotel and marina guests. I really felt at home. Other than that...it was ok ☺

Room Tip: Cant help you here....
Stayed: October 2012, traveled solo
Thank DocCapeCoral_Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
150810Frank, Owner at Marina Paraiso, responded to this reviewResponded December 8, 2013

Thank you for your nice comments . As a marina with 42 slips, we understand the need of a good bar and restaurant reasonably priced for people who have extended stays.
We love your business, thanks for your support , and we have more rum in store for your return!

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Reviewed June 19, 2013

You will enjoy your stay great rooms and wonderful staff and the food very good the bar has lots of great people and cold drinks the pool is large and clean and at night the blue lights for that evening dip or morning swim i just enjoyed all of it close to town walking time a few minutes and a great bar a couple doors towards town called the SOGGY PASO fun also friendly place don't pass it bye when visiting Isla Mujeres.
ROJO

Room Tip: IN FRONT OF POOL ground level i enjoyed
  • Stayed: December 2012, traveled with friends
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1  Thank ROJO5522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
150810Frank, Owner at Marina Paraiso, responded to this reviewResponded December 8, 2013

Thank you for your support.
Looking forward to your next trip.!
A second pool is being built to allow kids to have their own fun space away from hotel and marina guests
!!!!!!Opening in January 2014.!!!!

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Reviewed June 3, 2013

Overall the hotel is nice enough but there were so many little issues we probably will not return. we have visited Isla several times a year for 10 years and do not have unrealistic expectations. The main problems were the odor in the rooms from the shower drain, ants, the safe in one of our rooms didn't work, AC dripped on the bed, and staff were smoking in the common room despite the no smoking sign. I have to say when we reported one shower did not drain at all they prompty fixed it. They advertise high speed internet however there was no internet at all in the rooms. Going down to the restaurant or common area when it's pouring down rain is no fun and the service is really slow.
The bar area was fun and service was great. You can catch the sunset from the pier.
We ordered two appetizers to split between four of us and the food was good but they just set the food down and left. No forks, no napkins, no plates. Later we ordered 2 pizzas and a salad to go. They offered to deliver it to our room which was great. But no napkins, plates or even forks. How are you supposed to eat a salad without a fork? When I went down to get forks I had to track someone down. The margarita pizza was just tomato, no basil. I had heard it was great so was disappointed.
The pool is nice! The rooms have a frig but no coffee maker.
Everyone there was really nice and hopefully they can get these minor issues addressed. They are adding on more rooms.

  • Stayed: May 2013, traveled as a couple
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2  Thank Texan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
150810Frank, Owner at Marina Paraiso, responded to this reviewResponded August 17, 2013

Thank you for your review and positive overall comments to help us improve.
Following your comments, we are changing all shower drains to a more advanced design with water syphon to alleviate the odor issue.
The AC dripping drain from condensation has been replaced.
Internet issues are unfortunately out of our control and the whole island suffers at some times intermittent service.
I apologize for the service laps on your room service and staff has been retrained.

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