My brother and I shared a room here for 7 days and it was a very enjoyable experience. As others have noted , if you know some spanish you will probably be able to communicate a little better. Domingo and Edwin are usually at the desk, but occasionally we did see a woman there whose name I did not get. Domingo does not speak a lot of English but Edwin speaks well and will also help you with your spanish should you try. I enjoyed many pleasant conversations with him, while unintentionally destroying the spanish language (grin) but still he was encouraging.
The room we had(number 8, 3rd floor) was spacious, clean, with a refrigerator, microwave , hot water , ac., cable tv with both spanish and english channels. Someone is almost always at the front desk. They also rent golf carts so sometimes they are in the back , but usually not far away. The rooms were cleaned everyday, and the ac was good enough to choose (thru a digital remote) the tempearture you wanted. Pretty nice. You just have to remember to stand in front of the unit and point it like a tv remote.
They make coffee and it is available in the mornings on the second floor. There is also a big jug of water which you can fill up your water bottles for drinking, brushing teeth etc.
The rooftop is cool and you can see all around the island while getting a nice breeze. Our room also had a small balcony overlooking the back. It was scenic in the way you see peoples back yards when you are passing thru a town on a train. Still, it was an interesting perspective so we enjoyed it.
Everything in the North End of the island is pretty much within walking distance. We rented bikes that were so-so because the salt and sand seem to eat them up. And also they didn't seem to be that well maintained. Still, we were able to ride all over the north end of the island and also did two trips around the whole island. Each round trip was maybe 8-10 miles depending on where you stopped. We rode out to the southernmost tip and returned.
The majority of people using bicycles on the island are the people who live there. Mopeds and golf carts seemed to be the choice for most of the tourists. Maybe because golf carts are good if you have 3 or four people who want to travel together.
As also mentioned in another review, reaching this hotel seems to be the most challenging.
I contacted them on their website which I am not certain is always working correctly. I ended up exchanging emails with Edwin who was very helpful explaining to me which rooms were available and at what costs.
If it is allowable on tripadvisor I have included some information below which can be helpful if they can not respond on their website to your requests. However, I would try it first and go from there.
I contacted him thru this email:
This is their website- I recommend trying to reserve there first - if no reply -use the email address above.
This is the regular mail address and phone number. At one point I used Skype to call them and got Domingo, who was very nice, but my spanish was too poor to be sure I understood everythiong. He asked me to call back later, and I spoke with Edwin who answered my questions and we exchanged a few emails.
Isla Mujeres Quintana Roo
Av. Juárez Mza. 3, # 20
Col. Centro, Entre Matamoros y Abasolo
Tel. + 52 (998) 877-0791
Everyone there was helpful and I would definitely recommend this hotel. I try to go different places each trip, but if I return to Isla Mujeres even for a night or two, I would stay here.
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