I would like to begin by saying that qe havw been faithful patrons at Zama for 10 years. Today upon entrance for lunch this girl tells us we must pay to sit. It has never been this way in the past. I refuse asking where she intends to place the food we want to order, she converses with a manager out of earshot and agrees to let us sit at a table. We should have just left. We ate and drank without incident. We then requested the check. It was windy and raining across the bay in cancun, though still sunny in Isla. The server put me on hold for 20-25 minutes to take down all the beach umbrellas and cushions before finally bringing me my check. I tipped a flat 10% which was more than he deserved for making me wait 20 minutes for the check but I was a server 15 years ago and I always feel bad not tipping even if they didnt earn a gratuity. He chased me into the street shouting that the minimum gratuity is 15% and demanded I pay him the remaining 5% which was about $4. I absolutely refused. I will never be back. And you can bet I'll tell everyone about my experience. Shame on you Zama. Your establishment has taken a nose dive.
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