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Reviewed July 28, 2014

We spent two days at Casa de los Suenos,

Family weekend the accomodations and the service was outstanding. From the moment we arrived the room was ready before scheduled greeted with a smile and hospitality and a breathtaking view. From top to bottom we enjoy the property, the view, the attention to detail and most of all the over the top service. Coffee service at our door in the morning, the breakfast which was outstanding or just the care that was given to our family during our stay.

Can't say enough except for the fact if you don't consider Casa de los Suenos on you short list for accomodations your missing the boat. My wife and two girls said we must go back .

Thanks for a very memorable weekend.

John and Ada Miami

Date of stay: July 2014
  • Trip type: Traveled with family
    • Rooms
    • Service
2  Thank john h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2014

After reading other travelers' reviews, my friend and I picked this hotel because we hoped for a more peaceful hotel for our stay on Isla Mujeres. Upon arrival we could tell that we had made the right choice. The current owners (apparently there were a few prior owners) have done a great job of making you feel as if you are welcome guests in their home. The facilities are modern, well maintained, and beautifully decorated. Service is thoughtful - a good balance of attentiveness without hovering around the guests. Recommendations for dining and adventures on Isla Mujeres or back on the Mexican mainland were excellent, and happily arranged by the lovely Jenny who staffs the desk.

Our room was large, with comfy beds and great linens, and excellent air conditioning. The water in the shower was never very hot, but since we were visiting in the summer it was not a problem. Blinds and curtains allowed us to keep the room very dark at night - excellent for sleeping.

During our stay in mid-July, it seemed that approximately half of the ten rooms were occupied. We only saw other guests occasionally; there is a pool near the rooms but also a pier with waterfront areas to relax in hammocks or have a drink or meal, so there are plenty of areas for the guests to hang out without feeling crowded. The photos don't show clearly that the hotel is on two levels: the building with the rooms and the large infinity pool is on one level, and then down one flight of stairs is another small street and a second set of stairs to walk down to the main restaurant and pier. Wifi on the property was free and made it easy to stay current with emails and news from home.

The room is priced so that you don't have to keep paying for little items. For example, we were given free bottles of water each day, and a few sodas in our mini-fridge for the week, plus the use of bicycles, kayaks, and snorkeling gear for no charge. To our happy surprise, our room rate also included our choice of items from the breakfast menu - we were expecting a basic breakfast of pastries and juice, but instead were treated to huevos rancheros, a tofu burrito (it was delicious), fresh fruit, homemade granola and yogurt - we didn't have time to try the waffles but they sounded great.

My friend and I are both advocates on child welfare issues so we were very happy to learn that the owners of Casa de los Suenos actively support the Little Yellow School House - a school on Isla Mujeres for children with developmental disabilities. Guests of the hotel can buy a raffle ticket (prize is a return visit to the hotel), with all proceeds going to the School House. While touring the island we drove by the School House and we liked knowing that our visit was in some small way helping to support this important resource.

Visitors to Isla Mujeres can choose to stay in the busy part of the island near the ferry dock with lots of shops and restaurants and traffic or in the quieter and more residential southern end of the island, where Casa de los Suenos is located. We were very happy we stayed here, and will recommend this lovely retreat to our friends.

Room tip: If you enjoy being near a swimming pool, stay in one of the rooms on the ground floor so that the pool is just a few steps from your patio.
Date of stay: July 2014
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
9  Thank sharksisterb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2014

Arrived mid July 2014 for a week with husband before a conference week in Nassau (at Atlantis). Big contrast to move from this quiet oasis that felt rustic, private and personal to Nassau crowded big institutional hotel, from 10 rooms to 2000. Usually do airbnb (so I'm a first-time poster on TA motivated by the great week here, (I'm restaurant-experienced, female, recreational diver, bookish, mid fifties. Old enough to apply discretionary dollars for thoughtful service, and to appreciate the touches.)

Intensely colorful/gorgeous hotel, designed by noted Mecx architect, visually striking, strong colors throughout with dark wood furniture, tile and thatch roof. Possibly traditional Mexican design(?) and a modernist vibe with geometric angles. Really quiet and restful inside, muted jazz/Spanish guitar/instrumentals/pop over lobby sound system. Breakfast on lobby terrace next to pool and overlooking down on hill and ocean. Owner (Patty) chatted with us poolside on day 4 about its origin as a yoga retreat dreamed up by its original Scandinavian owner. A service road runs between the higher-altitude hotel and the lower bar/restaurant/pier area where in pms you hear the band or singer doing US pop covers. Felt deserted most of the time, except when upscale locals came over in golf carts for dinner.
Location: quieter S end, near Marine park (downtown, big hotels and marina = N). Flanked by costly private homes (& at left the hulk of a stalled/dead hotel project). Quiet here--maybe boring if you weren't diving or whale tripping as you couldn't stroll to anything. No biggie, taxis run past all day during marine park hours, and staff will arrange am taxis for dive trips and a takeout breakfast bag if you leave early for a dive shop.
What we liked: Views from public areas, pool, our terrace. My hubby picked hotel from photos and TA reviews, used TA traveler tips to request a sunset-view. Owners US entrepreneurs who added what they like in hotels. That the owners care for their staff. Our upstairs terrace (Harmony) had spectacular view of the ocean, the giant Mexico flag waaay across the water, the pier below over the palm fronds, and the sunset to our right. The restaurant below was a thatched-roof bar (12 tables) with a kitchen in back.
Liked: coffee and juice on a tray outside our door each am. Ice bucket and water bottles at six pm. Cookies & canned drinks (free) in room fridge. Included cooked-to-order breakfast is substantial, met several house-renters who'd come over to buy breakfast. Mostly continuous wifi service, they have their own routers as owner's son is a nifty tech geek. Pool reflection makes great photos. Yoga greatroom with huge barrel ceiling, wood floors, zen-y vibe (I'm not a yoga person, but wandered through several times to appreciate). Massage service a splurge, and great deep muscle work.
Infinity-edge pool by terrace (by breakfast tables and lobby) used to be open to hotel day-trippers, but they now restrict to guests. Pool gets really WARM and it's sun-bright, so we climbed in first day with hats and sunglasses!
Tips: water comes piped from a plant in Cancun, so it's drinkable in theory, but we likely don't have same protozoans. It's hot in July... drink LOTS of bottled water. Rinse your toothbrush in bottled water.
Taxis from south end to N costs 78 pesos (about $6 US). If tipping, give driver 100 pesos bill and ask for ten back. We actually got back an orange tote I left in taxi with help of Suenos concierge because I remembered the beanie babies on driver's dash. Remember taxi number, or snap a cellphone photo of number. Lucky-- if he'd picked up a fare that tote would've left with that new passenger.
Pools get really warm in July. Suenos adds cold water to pool sometimes.
It's an island, be ready to weather low water pressure or inconveniences.
It costs more if you use dollars instead of pesos, so change out some pesos. You can use your leftover pesos when you pay hotel bill, saving just enough for taxi to ferry pier.
If you can get ten people together, do order the whole pig, which they buy at market,cook all day, and finish with a real apple-in-mouth, glossy and barbecued.
Take a taxi to the big grocery store mid-island, driver can wait for you.
Future: they plan to add a pool below at ocean's edge with zipline, which will be by the lower restaurant. Designing with intent to attract the day-tripper market below, and keep the visual oasis above for hotel guests.

Room tip: If you have the money, the Presidential suite is amazing with a private pool behind a wall, a full kitchen, and awesome furniture. We are trying to figure out how we can come back and do that.
Date of stay: July 2014
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
6  Thank sandra h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014

The say they are small and quiet - but they let anyone come in during the day. Classic rock was cranked loud throughout the morning and afternoon - which seemed odd and out of place. We wanted quiet and quaint - which is what was advertised - but with bands playing every night until midnight it was hard to relax. The owners all smoke, and do so throughout the hotel, including during meals, which we did not appreciate. The service was average, and we saw someone taking half used shampoo bottles out of the trash and using them to refill other shampoo bottles, which were then placed back in our room. That's when we decided to change hotels. Just not our cup of tea I guess.

Date of stay: March 2014
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
12  Thank jules1229Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarManager, Owner at Casa de los Suenos, responded to this reviewResponded July 21, 2014

Thank you for taking the time to review our property. We regret that you were not able to enjoy your vacation with us. We wanted to take the opportunity to set the record straight.

You actually visited our hotel from December 23-25, 2013 not in March 2014. For entertainment, our property had a single acoustic guitar player both nights during your stay with us, not a band. Our performer was located down at our ocean-side restaurant, not in the hotel, and the music ended at 10:30 pm. Normally, our live music ends at 8pm, however, Christmas and New Year's are the “high of high season” on Isla Mujeres and our restaurant stayed open a little later during this time to accommodate our patrons.

You may also have forgotten that upon arrival you promptly retrieved a large bag of pharmaceutical accessories and announced that you had a certain chronic disease. You further announced that you needed the chef to alter the menu for your special diet. We were happy to accommodate your special circumstance and you were treated with kindness and care. The following morning you announced that several of your medicines had been stolen out of your bag at the airport. We promptly called our concierge doctor and he was able to fill some of the prescriptions for you locally. The third was an item that had to be made at a pharmacy in the US. We spent several hours, and not a small amount of money, on phone calls to help you get this done. We even called a future guest that was coming to the hotel the following day and they generously agreed to bring down the prescription. Everyone, including other hotel guests, went to extraordinary measures to assist you.

Regarding our bath amenities, we use the highest quality of aloe-based hygienic products. Each guest has their amenities replaced at the start of their stay with brand new product. If you run out of product during your stay, brand new product is supplied at no charge. Even our soaps are sealed with plastic. We donate all of our used shampoo to the needy on the island, and to the special needs school, and have done so for the past two years.

Finally, I was the one who told you that this may not be the right hotel for you. We had tried everything we knew to make you feel content and welcome. Clearly we were not succeeding. We want every guest who comes to Isla Mujeres to enjoy the enchanting atmosphere of the island. In the spirit of that hospitality, we offered to allow Expedia to refund your entire stay and we contacted an alternate hotel and found you a room, which during Christmas is nearly impossible. We have literally done everything humanly possible to make sure your vacation was pleasant.

We do not believe your review accurately reflects our property, efforts, or any actual experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2014

My boyfriend and I stayed at this hotel back in February. The rooms and hotel were nice but the service was not great. Our shower was freezing and the water would not warm up. We told the manager about this 3 times and it never got fixed our whole stay. Sounds like a petty complaint but when spending approx $250 a night you expect things to be fixed. The view was amazing and food was pretty decent too. It is kind of far away from the beach and main part of the island, so you do have to grab a taxi (only about $6 each way).

Date of stay: February 2014
Trip type: Traveled as a couple
3  Thank Meghan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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