This boutique hotel is really a gem within the busy Mexican riviera Maya. The house is designed beautifully and makes you feel at home. Beds are incredibly comfortable and...if you have a chance sneak a peek into the honeymoon suite!
Served breakfast was good. The hotel has a private pier wi amazing views over the blue water.
The only reason why I don't give five stars is the fact that the hotel needs to improve their service. While the staff tries to accommodate everything and all people are really nice, some hotel rules are not understandable and cast a shadow over a mostly satisfactory stay.
First, payment. Upon arrival we are bugged to pay immediately and reminded constantly, in other luxury resorts I pay at my convenience, usually at the end of the stay.
Then, restaurant. The beach restaurant staff is not really friendly and helpful. During a wedding party they would not even allow to open one bottle of spirit which one of us brought over from Europe.
For reasons i cannot understand, they close on lunch, and also no bar is available at the beach for drinks during daytime. Walking up to the lobby is far, and there are not even courtesy phones. Food is OK but not exciting.
Then, cleaning. We had a couple drinks by the beach the other day and left bottles etc by the beach. Things were not cleaned up and next morning, after a wedding party, we went down to a dirty, beer-bottle filled beach which was not really nice to look at.
Overall anyway, I recommend this hotel, especially for weddings. For the price paid, I would appreciate an increased effort in service.
- Official Description (provided by the hotel):
- From the moment you walk through the door, Casa de los Suenos radiates tranquility, peace and a sense of "home." Whether you’re planning a family reunion, a wedding destination in Mexico or an extraordinary relaxing vacation, Casa de los Suenos is the answer to your dreams. Breathtaking views and an inviting atmosphere are the hallmarks of this beautiful boutique hotel, as with its warm and attentive staff. Casa de los Suenos staff has the time and grace to discover and fulfill their guests' needs and wishes. The property has nine suites all with ocean view and a Presidential Suite. Spa services are available everyday. ... more less
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- Also Known As:
- Casa De Los Suenos Hotel Isla Mujeres